‎DoNotPay - Ratings and Reviews

YAY I'M OUT OF THE CORNER!!!!

Update: Was able to get in successfully and register. You do have to provide bank or credit card info but Im okay with this because of the account I use. Yes, there is a 3.00 fee, however, if this app does what it says i will make that and then some in a little over an hour. They also state the fee is NOT deducted if your account balance is too low, being in IT, I can appreciate the pay it forward business plan. App is very easy to use, beautiful color scheme thats easy on the eyes and doesn't appear to have lagging issues. So far very impressed with how user friendly it is, no guess work here. increased from 1 star to 4, will push to 5 if the app continues to perform as promised over the next 2 months.

I was super excited to try this out, but during verification kept getting a Gateway time out error. Now they have suspended my number "Due to suspicious activity". Kinda Funny, I get put in the corner without ever having the opportunity to do anything bad :(

Will update my review if the issue gets fixed and I get to use the app. However as for now, 1 star because I cant do anything.

No.

Well, I’m sure this app does what it claims to do and I would love to take a look and see if it’s something I could use. Unfortunately, I feel that forcing customers to add a bank account or credit card for the $36/3 month cost of using the app is sketchy. So, I tried to at least get some feel for the app by reading the help section . The help button only brought up…another help button, which never brought up anything. So the only information I have to go on when trying to weigh the value the app would bring to my life vs the $12/month cost was some promo blurbs from reviews on Vice and a few random success stories. Oh, plus 5 stars.

Despite all that valuable insight-I stilll have no real idea of what this app does or what types of situations it can be used for. I’m not going to use an app that demands my credit or bank info before even letting me see the FAQ list.

I don’t think I’m out of bounds by feeling uncomfortable with that. I think a lot of people would not just blindly pay up for a product that may not even work for their life. Please consider either offering a short free trial or like: 2 day introductory period/$2 option , or, at the very least , make a detailed page about the functionality, common problems it can deal with and an average refund/restitution it wins.

There finally is some Hope out there!

I am reviewing this site early on because I wanted to let you know that I had seen this inspiring young gentleman who was very smart and had created a site that was so easy and simple to reach out and get some answers finally as consumers I'm sure that that might be the reason that you are visiting the site so I will let you know how it goes they are going to be helping me with a couple of items that I am just so relieved about. The world needs more advocates like this . The APP it's self is very easy to navigate and the chat assistant comes up right away And cheers technical ability to create an easy user friendly place to come and get answers means a lot especially there are no crazy POP UP ADS or anything like that AND they even have information about how to handle all these crazy Robo call is it the government says they're working on It. This is going to be an app that I presume that I probably will be using again throughout the years to come

So far, so good!

A couple of the activities are a bit challenging for me to understand the current status of, and how to get them started, for example, the ability to generate a spam-catcher credit card number is great, but the app doesn’t explicitly say that this is an activity I am meant to do while on the phone with the actual spammer, meaning I should not prepare this number ahead of time. That “limitation” is perfectly understandable, and now that I get it, it’s no problem, but I felt frustrated trying to figure out how to get it done right up to the step prior to actually ‘pulling the trigger’ when finally the web-based version of the portal finally said “don’t do this until you’re on the phone” then I calmed down. LOL ... same thing with activating the free trial credit card number, which I still haven’t figured out how to do yet.

You can’t remove or delete

I just downloaded the app, to which have not been able to use services. They already charged me $3 the first day I had it (yesterday) I went to remove my credit card information and I’m not able to do so. So then I went on the website- nowhere to do it there either... not good business in my option. No link to contact anyone by phone! I want to delete the app but do not want my bank information stored. This is totally bogus. I saw on the today show that’s why I downloaded it. I will also be emailing and tweeting them about this . Need not suggest to anyone.

I WILL BE CONTACTING ATTORNEY AND MY UNCLE WHO WORKS FOR THE BUREAU!!!!!!! I WANT MY BANK INFO DELETED IMMEDIATELY!!!!!! You are a fraud and need to be sued. I’ve now went through all comments on the app. You have a class action law suit on your hands I hope you are ready. Contact me now- TODAY to delete and remove ALL my information. I did not give permission for the charge I want it refund . I do not give permission for any of my information to be used . All my information is to be deleted and removed from your services. This is punishable by law if you do not do so

Hi there - just email us at [email protected] with the phone number on your account and we would be happy to help. We respond to all emails and requests within 24 hours and will do whatever it takes to make it right!

ADDITIONAL COSTS FOR CERTAIN SERVICES!!!

When I saw this app, I noticed they offered the ability to have documents notarized. I thought that would be of value for the yearly charge for me. When I attempted to use the notary feature, it had me upload my document and then sent me to a THIRD PARTY site to have it done which would have charged me an additional $30 for the notary. I also attempted to use the “dispute a charge” feature for a small charge I paid to an automatic car wash that didn’t function, however all the app does is fills out a dispute form that you have to send to your bank. I can call my bank directly and do that and I don’t have to mail them anything! Finally, I’ve been having an issue with a creditor continuing to contact me every few months in regards to a debt that was included in a bankruptcy discharged five years ago. I thought maybe this app would help me with a “Cease and Desist” letter. No luck. I haven’t tried to the “free trial credit card” yet & think I might give that a shot since I’ve already paid for a year of this useless service, but I don’t have high hopes....

Awesome app!

This app has saved me from almost everything happening in my life right now! This app has put back my bank fees, help remove some subscriptions in turn helped to get them refunded and also worked out my small claims case I had to file against old landlord for non refund of deposit. With all these extra adds they added the possibility of companies and government doing me wrong are starting to look like little to some. But it feels good to win sometimes when you know you are right. They have worked out glitches from first version and added a lot more features. This is not a fake or made up review I’m dead serious on all I have told you. I would definitely say try it out especially if you are blessed with life problems like I am!

Would be great if actually worked.

I was reluctant to to give this app a try as I was weary of the claims the app claims to be able to assist with. Nonetheless I have given the app a try with an open mind. At first it appeared smooth sailing with the user friendly interface. Set-up got the features are a breeze with the exception of... does it really work? The app times out on me many times and when I began the process of making specific claims I was left at a dead end unable to complete it. A recently added feature was the online health protection and well I verified my number and attempted to file a claim and the app backed out on me several times. Every time it backed out I had to reattempt to verify my number. Now my number appears to be blocked due to suspicious activity. I have attempted to contact customer support but not even sure if that went through. I would really like the opportunity to use this app without all the bugs and errors. I will update my review if anyone gets back to me.

Preys on the innocent that it’s suppose to protect

Update: Beware of this company, after I cancelled the extortion subscription, I am getting even more scam calls than before. This company is a retaliatory company. Give up your info and you are screwed when you don’t want to stay and pay the extortion. Someone please help sue this fraud.

You read about how great this app is on news links, so you decide it’s a credible source. But you will get taken for a ride. First the app wants simple phone number, then email, then they push for a credit card. They clearly say you will not be charged unless they get you something. Well, I didn’t not know registering for Do Not Call list as a service. That stuff I can simply do myself and don’t need the app to do this. $3.00 is nothing, but the way it was just stolen from you by something you thought was legit and can trust makes it feel like $1000 stolen. Sent a request to cancel “subscription”. Hope they won’t hold me hostage and I don’t know what to do about these next level scammers.

Scam scam scam scam scam

I downloaded this, gave my bank info to get paid. Only then was I informed by a pop up that they wanted 3 bucks a month. I could not remove the pop up to refuse no matter what I tried. There was no way to cancel or say no. I deleted the program because I could not access any menu because the app won’t let you do anything till you pay. This is probably the worst rip off I have ever seen because you can’t even try to cancel until you pay 3 dollars to remove the pop up. You can’t even get into the app to see what it is all about because the pop up is stuck in front of you. Now they have my bank account info and I couldn’t cancel. There was no mention that you had to pay. Come on Apple obviously you have no idea how this app operates or you wouldn’t have let it on. I did use a non money savings account for the primary but they also have all my capital one info as well. The developer should be shut down immediately for stealing my info and blocking me from any access to cancel.

Hi there,

Don't worry. We have issued an update (1.7.3) and fixed all of the issues above. If you are still having problems, please email us at [email protected].

Rest assured that we don't store your bank details and you won't be charged.

Thank you so much

DoNotPay Team

Money saver!!

So I’ve been using this app for the past couple of months and I have to say I’m pretty impressed. I’ve only used 2 of dnp’s features which is the bank fee refunds and parking ticket disputes, but the fact that it’s worked is what astounds me. I didn’t really expect much from it, just found out about it through a verge article, but pretty great considering I didn’t have to pay anything for it. I already told my parents and friends about this, but I see that some people aren’t having much luck. It worked for me so it may be a bit of a toss up, but if it works for you - consider yourself lucky :)

Not worth it any more

I liked this app at the beginning. But now it’s just a shell of what it used to be with no customer service at all. Before I once had an issue with virtual card that didn’t work and it got resolved very quickly after I asked for help via their chat system. Recently I decided to start using the app again. The card didn’t work this time while trying to sign up. I sought help but no help arrived. No feedback, nothing. Meanwhile I was charged their subscription fee. I tried changing the virtual card (since it didn’t work) but I couldn’t and I couldn’t change for another month or so. So here I am already charged a subscription fee and no service. I tried the customer service again and again and still no reply. It seems they are only after a quick buck. At this point, I decided not using this app anymore and I disputed the charge in my bank account. Not going to recommend this app to anybody. I wish I could give it 0 stars.

Do not pay for DoNotPay!

I tried to use DoNotPay to put an end to the robocalls I've been receiving. DoNotPay said that before I can take action against the robocallers, I need to register for the Do Not Call list, and that they would help me do so. I soon received notice from the app that I was successfully registered for the Do Not Call list, and that I will receive an email—all I have to do is click a link in the email to complete my registration. Well, I never provided DoNotPay with my email address (so how will I get an email?), and there is no way to do so through the app—whenever I attempt to edit my profile, the useless chat bot says that I have to submit a dispute before it will remember my personal details. But I need to be registered with the Do Not Call list to in order to file a dispute. But I can't complete my registration until I get an email. But I can't get an email...

Meanwhile, DoNotPay starts charging me for a service that it is not providing me.

Absolutely terrible.

DO NOT USE!

I downloaded this app because I heard on the news that it would be a useful and efficient way to file for unemployment. Well, it wasn’t! In fact, it’s been a nightmare. I filed through their system and had to wait (after multiple emails to them) for over 2 weeks for a confirmation that my claim had been filed. When I finally got the confirmation, they had filed under my full name, but with someone else’s social security number! All of that persons information was right there! I couldn’t believe it! I of course am a person of good character and morals and would never dream of stealing another persons identity, so I quickly cancelled the submission but what about whoever is now privy to my very person identification!!!!??? I’m freaking out!! Not only do I have to try and refile but I need to put in a claim to the social security administration that my identity has been compromised!!! All of this amidst loosing work and struggling to make it post Covid-19 era!

This is a nightmare!

Customer service app that lacks good customer service itself!

The Skip Waiting on Hold feature worked once and then never again. I select the company, see the incorrect hold time display, and then wait and wait for the call. When I open the app again, I am taken back to the main home screen with no evidence whatsoever of the call request I entered before.

I tried to submit a help ticket through the app 3 times and each time I got through about half the steps before the messenger froze. This is an app that is supposed to help with customer service concerns and it doesn’t even provide proper customer service/help itself! Fix your glitchy app before you try to mitigate outside issues for customers. If the app is this poorly built, then I only wonder what kind of horrible service you get when you try to use the other dispute features-I wouldn’t trust them based on the experience I’ve had.

No way to log into old account, keep being charged for a subscription.

I downloaded the app a few months ago, paid for the subscription service to utilize a certain feature (a landlord-related one, which gave me the local law on canceling a lease, which I could have found myself), then forgot about the app and the $3 monthly charge (I don’t check my account very often).

Ended up deleting the app from my phone, then went to cancel the subscription on my account - and it will offer no way to log into an old account. Re-downloading the app will have you register as a new user, with no option given at all to log into an existent account.

So I can’t cancel this monthly $3 zombie fee thanks to some sketchy app design. I’d have to call my bank and explain an app designer decided to essentially lock users out of accessing their account details and closing a subscription.

Hoped for better

I got the app for the call back/wait on hold feature in order to deal with the gas company. About two hours after interacting with the app and he app telling me it was dealing with the issue, it notified me that it had failed. It was no substitute for waiting on hold for 2 hours. The next morning I tried again with this app using the dispute approach. The bot asked for all my personal and account information and notified me after all that that it would take 48 hrs before it gave me any update. Not soon enough and I wouldn’t have even started this attempt again if I had known. So I immediately cancelled my subscription. The developer was responsive, deleted my account at my request, and gave me a refund. So, not scammy. This is a great idea for an app and I hope it can be made to work better.

Hi there, we're sorry to hear about your less that optimal experience with Skip Waiting on Hold. For any questions or progress updates, contact our help desk at [email protected].

App price before downloading should show $36- not “free” on the App Store

I am only interested in the “skipped hold times” feature of this app. I downloaded this and I cannot go any further than the first screen without entering actual bank info and agreeing to be charged $36. They don’t take privacy or temporary cards so consumers can protect themselves from being repeatedly charged month after month. I would use it if there was an option for just the skipped hold time feature. I would pay if they had tiers and they accepted privacy card payments. I would need a cheaper or free trial version of the app before I pay for premium. I’d gladly pay every month if it does what it advertises regarding hold times. Companies never call back if you use their call back feature so it would really make my life easier if this app could work out.

Hello and thank you for your feedback, we will certainly take it into account! If you have any questions, whether specific to our Skip Waiting On Hold product or otherwise, we're only an email away at [email protected]. We hope to hear from you!

CAN’T cancel account/subscription and no way to contact them

Relatives saw this app on the TODAY show and I read an article and actually knew the person who was interviewed, so I signed up for the subscription (which needs to be done in order to move forward) but soon found out that the app can’t help my in my state of CA. I went to cancel my subscription and the only way to receive customer support is through a bot and the bot told me “It seems I need more time to help you with your request.” - whatever that means?? I also can’t delete my credit card information. So in the end, I’m stuck with this subscription when I can’t even use it, can’t remove my card info, and can’t contact ANYBODY for support. This is a scam. In a time like this, I’m actually quite frustrated and concerned about my financial safety. This is ridiculous.

Disappointed

I read about the virtual credit card and was excited to try it out since BoA is discontinuing theirs. Unfortunately, you MUST give bank or credit card information to the app. Those are _not_ necessary for the virtual card feature I wanted to check out. This app is requiring the same info that it is purportedly protecting us from having to give out to others for trials.

To the developer: You don’t need financial information until there is a transaction requiring an exchange of funds. Don’t ask for it until then. As an Internet security professional, until it stops requiring my financial info I will avoid this app and will recommend others to avoid it as well. Rule #1 in data privacy: don’t ask for anything you don’t truly need. If I’m only using the virtual card feature then you don’t need my info.

Let’s see what she can do!! For now though!

Writing this review with 4 stars because I’m so excited about this app that I willing to give these stars before I explore everything. In the end my rating will change for the better or worse so hopefully the better as I never pay for subscriptions for apps like ever. If it does what it can say it can do and I see results I will give this 5 stars every single day for the entire year or atleast everyday I see something work or help me out in some type of way as I could use all the help I can get. Having the worse luck these past couple months and has nothing to do with Covid.

Hi Sheckler1129, thanks for checking out DoNotPay! Don't hesitate to contact us at [email protected] if you have any questions while exploring the app further!

Saved me hundreds

DoNotPay has personally saved me hundreds of dollars so writing this review feels like the smallest way to give back. I’ve been an early user from parking tickets to credit card fees to most recently, their features around automatically filing support tickets for refunds on Uber rides that I shouldn’t be paying full price for (slow drivers, problems with other pickups). The team behind this app releases new features non-stop, and each time, I’m surprised there’s yet a new way to save... and they make it so easy, too. Excited to see what’s next!!

Dont pay for this

Now that i’ve paid for this.. i don’t recommend anyone to use this. The virtual card is mostly a scam. First.. there was no mention of 4 cards limit anywhere prepurchase. Only after you’ve paid, and used up 4.. only then it notifies you that you’re only limited to 4 cards.

Secondly.. the cards doesn’t work at all. I’ve tried it on so many sites.. Showtime, Udemy, skillshare, etc, and you can’t even use the cards to register a trial. They were all rejected. I suspect that where the card does work is only on a couple of sites with a total less than 10? And probably not the popular sites even. Too fed up to keep trying anymore.. they should just put up a notice that say “our cards will only work for these few sites only” can’t believe i paid for this

Hi NZHere83, we're sorry to hear that the Free Trial Card did not initially work for the services you were interested in. Please reach out to us at [email protected]. We'll do our best to help you with the Free Trial Card and whatever else we can do to make this right.

Maybe it works , just not for me.

I had no real issues that I needed resolved when I first downloaded this app. I actually just wanted to see what the hype was about. I read about the traffic ticket thing and other benefits. After downloading I was asked to input payment. Ok what the hell, I'll just try it. So I tried out " find hidden money ". Submitted a ticket for a free birthday gift. 3 weeks later, still processing. Whatever. I tried the trial card 3 , that didn't work either.

In short, the app is extremely deceptive at how it presents information. Also, the subscription service is sketch. There is virtually no way to ask for help other than speaking with a bot. Their business plan: rack up monthly subs until people realize it's a scam then cash out.

Warning

Channel 2 News in Houston Texas did an interview with this App. creator without disclosing much information except that they are supposed to prevent Robo Calls.

They left out their physical address, They left out a person of contact, They left out that you must give them your banking information, They even left out that if something seems to good to be true, It usually is not good or true.

Therefore I gave this App. My phone# and was sent to the next step. Where they requested my banking information. At this point I refused this Apps services. It should be inform everyone up front that releasing personal financial information was required. As well as Information to address any complaints or problems that may arise with using their service. No return Phone Number, No Physical Address.

NOPE!

Read an article about this great app for robo calls and decided to download and try. Once the app is downloaded the first step is that step is that you must provide your cell phone number. Once that is complete, you then need to provide banking information. Before asking for this information there is no information about the app, what it does for you, or details about monthly costs (though I have read this elsewhere in articles).

Is anyone crazy enough to provide your banking information to an app that you know nothing about, and without verification that it is legit? Not me. This may be a great app, and if so, I highly suggest the company tries a different approach to getting people to sign up.

They have my cell number, but they are not getting access to my bank account.

Google This Company

It’s honestly surprising that Apple even allows this on the App Store. Do a google search of DoNotPay and see how scummy they are. They seem like the exact type of scammer they claim to be protecting you from... Anyway reading these positive reviews look like they were written by people working for the company. They seem so cheesy and scripted! If it sounds to good to be true it probably is. I would stay away folks.

I am currently talking with somebody from Apple about this scummy little app. Hopefully it will be removed soon and they will stop profiting off deceiving people during a global pandemic. I hope everyone who works for this company feels really good about themselves. Pretty sad actually.

We need an app that gets you your money back from “DoNotPay” and sues them with the tap of a button like they advertise! Lol

Hi AIIEX2010, we're sorry to hear of your frustrations. If there's anything we can do--be it address specific concerns, discuss feedback, help manage your account, or provide updates on tasks you've submitted--we'd be happy to do so. Email us anytime at [email protected], where our team is standing by to help you out.

Misleading marketing

The app advertises the ability to register for free trials with a fake credit card number so that you aren’t charged at the end of the trial. The first time I tried to install the app it prompted me for a bank account to connect to. Well obviously a no go. So then I get a text message saying the app no longer requires a bank account. I go back and sign up again and this time it prompts me for a credit card number. So a credit card number in order to get a fake credit card #, odd, but ok. Then it prompts for approval to charge $3/month as a “tip” for the service. A “tip” that you can’t opt out of, change the amount of, is charged every month, is a fee. So, pay $3/month to get a fake card # so that you aren’t charged at the end of free trials if you forget to unsubscribe? Nonsense!

This app feels like a scam itself

I got this app a while back when I read about it on an online blog and it seemed to make sense and I subscribed and then didn’t really use the app very much. But when I did it, it didn’t do anything!All it does when you click on an option is take you to a chat screen where you can chat with no one! Absolutely no feedback or response I mean what the heck is going on why is this still on the App Store. I feel completely ripped off man how many people have paid a few bucks and got nothing and probably didn’t complain because it’s only three dollars but it’s a subscription so I feel stupid that I didn’t cancel this sooner. THERE IS ALSO NO OPTION TO REMOVE YOUR CREDIT CARD OR DELETE YOUR ACCOUNT! I advise to stay away. This anti-scam app is basically a scam 🤦🏻‍♂️

Cannot Remove Payment Option After Cancelling Subscription

So I installed the app and was exploring it. After clicking on the new trial card feature, the app interpreted that as solving a problem that required a subscription and I was charged $3 as a result.

I promptly cancelled my subscription when I discovered this, but my $3 was not returned to me even though the app clearly did not solve any problem that warranted the $3 charge.

In addition, even after cancelling my subscription, there is no way for me to completely remove all payment options in the app. I removed my bank account by adding a credit card, but the card is still on my account.

I like the idea of this application, but the fact that you cannot completely remove all payment methods when not subscribed and the fact that I am still out $3 for basically no reason (looking at a new feature isn’t solving a problem no matter how you slice it) leaves a bad taste in my mouth and makes me have to leave this review in the hopes of getting the developer’s attention since the chat feature in the app is extremely unreliable.

Again, the idea is nice, but the execution is horrible.

it worked!?!

Came to this after seeing a segment on the today show regarding the robot call cash claim feature. I got incessant nonstop calls from royal carribean cruise and the UI was pretty intuitive in identifying their details after giving them the fake card. anyways long story short, I was able to settle for $500! absolutely sick app, I had my doubts at first but trust me you got to try the robot one out. I’m not sure how well the other products work but I just submitted a bank fee appeal refund and will see how that goes and update if I get it back

The Robin Hood of the Internet

Found this out when researching for my law class and my curiosity peaked when I saw that the creator of this app was dubbed “the robinhood of the internet.” Very interesting idea and many of the ideas seem great in theory, but not too sure how it would work out in practice. But apparently many people have been successful in using this app, so I have to say great job in turning an industry that’s not known for much innovation and completely changing that around. AI in law is something that I’m looking forward to in the coming years.

Was silently charged for their subscription

Decided to poke around in the app because I may use it for some stuff down the line.

The app says they don’t charge you until you use something and I didn’t file any claims or attempt to use anything other than tapping around. Received a notification that they charged me and apparently one of my taps turned on the trial card option they offer, which I probably did tap that section but I did not agree to activate the card or to start a subscription.

I’ve canceled the subscription (I think) and will see if it charges again in a month. But if this is the norm for the app, I’m a little disturbed that they didn’t explicitly tell me whatever I tapped would charge me and require me to explicitly ok it with a dialog.

Trash Interface

Not sure what all the buzz is with DoNotPay. While I’m sure it does some things, it’s hard to understand what else they have done for me. The biggest hurdle that I have with them is their mobile app. It’s a huge pile of trash. It’s poorly organized, unintuitive, hard to navigate, and appears to not have a back button. If I click on a task to review it, how can I go back to the prior spot that I was on? I have to hit the refresh button to take me back to the Home Screen, which is not how you navigate! With all the glowing reviews, I have to say that DoNoPay probably paid for those reviews. Sorry. Maybe this review will get you to reconsider how you deliver content to people. The app needs a full on redesign.

Locked into a useless service

I signed up for what ended up being a year long commitment and there is no way to stop the recurring charge. I have received no benefit from this service as none of the processes I have initiated have yielded any results, and beyond that, I am moving overseas soon where the laws are different. There is no option to talk to a person to cancel and trying to cancel through the bot-chat leads me to having to answer repetitive questions before being told “no”. The more time I spend on the app/site, the scammier it feels, and I wish I had never signed up, especially as there is no way to manage my subscription without being pressured by a bot to stay on (and no indication of how I can auto-shut off my account in the future).

An Ironic Name, If You Aren’t Expecting It

Downloader beware! While the application is far and above handy if you frequently need a card for free trials or have a parking ticket, if you simply downloaded and setup the app out of curiosity, you may find yourselves out of $3.

After establishing a “points” system, they’ve started charging users that they haven’t previously because it seems you’re now “using” their services. I found this out the hard way after not having the application installed for months, only to now have them start charging me.

The removal process seemed simple enough and the agent on the phone when I called to inquire about the billing was understanding.

I wished there was an “introduction” mode to get a feel for the application before you are forced to commit to providing banking details.

I consider the $3 a tip to the developer for the overall cool and handy product, but as somebody who was curious but didn’t have an immediate need, the sudden charge months down the line was sure to shock.

I’m not sure what I’m paying for

Many of the features don’t work and it seems like they type up PDFs for you to do the work yourself which also means getting names, emails , and addresses of data brokers. I see check marks but I don’t know what they mean when there is a zero where it says “complete.” They want you to verify information to prove your identity or that you own the data online but the app doesn’t accept your information to resolve the issue. Why do I need to provide a photo? I changed my phone number and I couldn’t update my account because there aren’t any humans in customer service. I have a new account and I’ve been charged twice for basically nothing. This app isn’t user friendly and it has a bunch of glitches.

Would not recommend to anyone

Their whole setup is a lie. When you input payment info, they tell you that you can easily remove/change this info in your profile, which is not the case. They say they won’t charge you the $3 until you have successfully completed an action. This is also not the case, they will charge you pretty much the next day regardless of your usage or success.

I get that businesses need to make money to run and any other day I would gladly pay the $3 for some of the services they provide if they could actually follow through. But don’t be sneaky and force people into your subscription model when you’re not upfront about this charge anywhere. And on top of contradicting what your own introduction says!

V. Vicentic

I am giving highest recomendation for this program. First time i used it worked like a dream. Second time i encountered an issue, not sure why. What i know is that their tech support is working with me to fix it. We are not there yet, however their eforts to solve my problem and dedication of their agent is good enough for me. I trust this people, their aproach should work in most of situations, now may not be perfect, but $36 a year can get you further than you can imagine. It is about average hourly rate of a lawyer, i advise to give them a shot

Hi V. Vicentic, thank you for your review! We're happy to hear of your experience with the app and that you're taking advantage of our stellar support team. If you have additional feedback or if there's ever anything else that comes up, don't hesitate to get in touch again!

Terrible!!! Do not download!!!

Terrible!!! Do not download, you will be charged! I downloaded the app and the first thing it had me do is link my bank account (big mistake!). As soon as I did that, a message popped up saying I’ll be charged $3/month -there was yes or no option to accept or decline this charge. I immediately tried removing my bank account information -it didn’t give me the option to remove it! I attempted to go through the customer service prompts on the app (no phone number or actual human available to help) multiple times requesting to cancel my subscription, and have been charged again this month for this money trap of an app that has not been helpful to me in any way! Save yourself the trouble and go another route.

Robinhood GME lawsuit

I’m using this app to join the class action lawsuit against Robin Hood because of their GME market manipulation. I saw a couple negative reviews on this app and typically I would take that into account but because of the fact that this is an app that allows people to join class action lawsuits so easily and is therefore not an app that most corporations like.... it could be that those negative reviews were faked. Honestly I don’t know, the app seems good so far so I’ll give them the benefit of the doubt and see how it pans out long term.

Thank you for your review! If you have any questions or feedback regarding any of the products you use, don't hesitate to reach out to us at [email protected].

5 stars is just for attention

Look, I’ll be direct and to the point. It’s a scam. Or at the very best, horrible at transparency. If you look at the reviews, there’s a bunch of 1 stars with concerns all saying the same thing. The 5 star reviews are hardly saying anything, or say “I’m giving it 5 stars even though I just downloaded it and haven’t tried it”. They also have painfully obvious fake account names, and some of them don’t even have complete sentences which is lazy for an app trying to up its ratings.

Don’t sign up unless you want to pay

I saw this company on the Today show and wanted to look into them. It prompted me to enter in my bank account info first thing, which I reluctantly did. I really just wanted to take a look at what all they offered, not start paying $3 a month for a subscription service! They charged me $3 that day and I didn’t even use them for anything. This company may be legitimate, but they require a link to your bank account and will start charging you immediately, whether or not you use their services. And, I have tried to contact their customer service and it’s basically impossible. There’s no number to call, just an automated chat that says “I need more time with your request.” I’m annoyed.

What an awesome and useful app

I have only been using this app for a few months now and it has already saved me at least $100. I would highly recommend this. I am a person who loves free trials and I usually set a reminder and canceling the free trial sometimes gets forgotten. With this app you don’t even need to set a reminder! The creator is very responsive and quick to provide support. Be aware of the $3 per month cost. With how much you save it is paid for by the savings first free trial!

Misleading

First and foremost, you must provide back account information before the app lets you access any features. This information is used to charge you $3 a month for their services (which may be of benefit to some people). It gives you a prompt saying that it’s easy to cancel from inside the app, but it is not. There is no “cancel services” button like there was in previous buttons. In the terms and conditions there’s a notice that you must email them to cancel your subscription to their account (ironic considering it’s a service that uses AI to cancel other subscription services for you). I have email the appropriate contact and have yet to get a response confirming my cancellation of their $3 subscription.

Scam! Claims to be free but isn’t

I signed up to check out the hype. I didn’t use the app at all - just downloaded it - and it signed me up for a subscription without my permission and took money out of my bank account. Because it is an ACH transaction and not a debit, you can’t dispute it online. There’s no way to cancel the subscription either. I had to spend almost an hour on the phone with my bank getting this stopped and refunded. They’re answering various complaints on here with a message saying they’ve fixed the issue but this is also a lie since it happened to me just this morning. Anyone else want to join a class action about fraud from this app that is supposed to help you avoid unapproved charges?

Great customer service!

My experience with DoNotPay customer support was great! I had signed up for two accounts – one under my email and one under my phone # - I had thought I was getting scammed at first. Turns out it was my fault! Customer support was super swift and gave me a refund for the double charge. DoNotPay is still a work in progress, but many of the products work beautifully and I’m looking forward to their future improvements/additions to the app.

Hi there! Thanks for taking the time to leave a review. If you'd ever like to give us additional feedback, you can always reach us at [email protected].

LIARS!

They claim that if you want to close the account and remove your backing account number you simply email them and they’ll get back to you as fast as possible, WELL I’ve been emailing them all day and yesterday!!! THEY STILL HAVENT GOTTEN BACK TO ME. Very shady absolutely do not recommend this app. Seems like they’re trying to scam you out of your money and they did not even help me get my money back I had to do it through an alternative source. Most of the information they give you, you can just look up yourself, seriously don’t give these people your money. Until I get an email back for there supposed “24-hour” costumer service this gets 1 star but I would want to put one just awful.

DO NOT TRY Should Be The Name

Ok so full disclosure I attempted to contact several times before writing this review. I’m a little angry but I will try to just provide facts.

Attempted to use the virtual card several times. I followed all instructions to the letter. It did not work one time. I attempted to use other functions such as government paperwork, landlord protection and Robo Revenge. None worked properly. I attempted to contact customer service multiple times over multiple months with not one reply...Attempted many times to get the recurring charges to stop (yes I followed all of the requirements) again no response, so I am now forced to call my card company to get a new card.

Very dissatisfied and borderline fraudulent.

Do not download!

The app says it only starts your $3 subscription after successfully using one of their services. Not true! I clicked an option to learn more/read about it after I downloaded the app without pursuing it further and it automatically charged me $3 & started my monthly subscription. It is not obvious how to cancel (for a site that prides itself in saving you money & makes it “easy” to cancel excessive fees!!!). Don’t let them take advantage of you. The high reviews on here are misleading. Dig deeper on the internet & you will actually see many people are disappointed with this service and feel taken advantage of. Probably will change my card info because of this app.

Saving

I don’t usually make reviews, but felt I had to after saving 130 dollars through this app. I’m currently going through some difficult times so saving every penny counts a lot to me. The fact that I was able to save 130 dollars means that I could now get an extra 2 weeks worth of food, so I very much appreciate it. Paying the parking ticket and the bank fee would’ve been so much, but thank god that there’s apps like this out there

Stay away from this app

I saw this app advertised quite a bit recently because of the robocall fines of $3,000 and wanted to see what it was about. I looked around the app and was prompted for subscription of $3.00. They state they won’t charge unless they can recover money for you. I connected my bank account. They said you can easily cancel your subscription within the app. After looking around I decided it wasn’t for me and canceled the subscription and since I hadn’t used anything I figured it would be easy. Instead, this app charges the $3.00 and gives me a month on my subscription which is NOT what I requested. There is also no way to disconnect my bank account from this app. STAY AWAY FROM THIS APP!

Scammy and poor service

UPDATE: Apparently getting your payment method removed involves emailing them your request with your phone number... there is no way to just remove it yourself in the app. Frustrating.

Was charged even though I have never used any of the services or met any of the supposed reasons for being charged. Cannot find a way in the app to address or dispute this and there is no option to remove my bank account. It seems all I could do was cancel the subscription, which I did, but I would like some reasoning or explanation for why I was charged or a refund if no explanation can be given. I would also like to be able to disconnect my bank account.

App Store Should Say DoNotPay App is $2.99

Not an angry user. Just updated for other people interested in this app.

I am rating 1 star because it should say $2.99 for purchase at the app store, not free. It is misleading, and if you change the app store price you will have a lot less upset app users.

I Was interested in signing up for them to call unemployment. The app charged $3 after I pressed for them to call unemployment while I was just pushing buttons on the app to explore, no issue whatever it’s $3. (which they did say you would get charged after initiating a service, so there’s no fault there.)

I Haven’t tried the services for real yet, so will update if it’s actually legit when I try tomorrow, but I am rating 1 star because it should say $2.99 for purchase at the app store, not free. $3 to potentially get ahold of Unemployment is worth it, just update the app store to say $2.99 for the app and you will receive a lot less negative reviews.

Also most other reviews say it’s hard to delete. Haven’t tried yet so I don’t know how that works yet.

BEWARE SCAM!!!!!!

There is no customer service to speak of. I disputed a parking ticket through them. Days pass with no response. In the meantime the 30 day parking ticket deadline has come and gone. Finally a “see your results” link that is empty. I look up my parking ticket online and nothing has been resolved. I have no idea what is going on and can not find a contact number. I finally find a 415 number on my credit card statement but the number leads to no one. It clicks and it’s dead. I finally find their email address but all I get is an auto generated reply. Now all I can do is dispute their charge ( they made me pay for an annual subscription under false pretense of service undelivered) TOTAL SCAM!!!!!!!!!!

Please email me at [email protected] so that I can investigate this for you.

Full on predatory app

First gave number to sign up. That’s pretty common so not a big concern. Used a google voice number. They want your bank info before exploring the app. Nope. Not going do that. Now they are bombarding me with texts. I’m blocking the different numbers texts come from like whack a mole.

No transparency. I trusted the Today Show for their stupid segment on this app. The segment host praised the developers Have the nerve to call them Robin Hood. But I should have read reviews before downloading. Their are a lot of bogus reviews and bot reviews out there. But you read and make up your mind. Had I read the reviews first, there’s no way I would’ve downloaded the app. Too many suspicious & concerning stories.

SCAM App with a Paywall

If I could give this app a rating of ZERO stars... I would. Why? Their only support channel has been absolutely useless in addressing the issue of this $36 paywall. Don’t waste your time downloading this SCAM app!

I’m very disappointed with the DoNotPay app. Ironically, the DoNotPay app, sets up a $36 paywall by default, to have you enter your bank account info or credit card info, in order to access the app and it’s full functionality. You can’t even manage your account settings or delete your account without hitting a Paywall. It’s a Paywall SCAM designed to take $36 from your bank account or charge your credit card. DO NOT enter any of your bank account or credit card info!

Hi there. We're sorry to hear about your less that satisfactory experience with DoNotPay. Please email us at [email protected]. We'll do everything we can to resolve any outstanding issues you may have.

Sounds Better Than It Is

First, they will change you $36 just to get started ($3 a month, but they make you sign up for a year). I tried the robocalls part of the app, followed all their directions and they said they were sending a letter for compensation. Nothing was done. I have spent 2 months sending them spam emails for compensation, but haven’t received anything. The only positive thing is it appears to have blocked those email for me. But I could have saved $36 and done that myself! Do not pay, should be called Do No Trust With Anything Important. If you want actual compensation for these issues, take care of it yourself. The app just isn’t capable

This app is just as scummy as the big corporations they go after

To start using their products you must enter your credit card. There is NO WAY to remove your credit card information after submitting it. And unless you start using a product successfully, there is no subscription to cancel either. So in the meantime, this app company now has my credit card information on file but (hopefully) to remain unused. If course, the app only shares these details After you enter a credit card. Sounds like a scam to me! The FAQ section says inactive accounts for more than 90 days are automatically removed but in the meantime, I’m canceling my card due to this.

Please just email us [email protected] and we would be happy to look into this for you, including handling your request

It looks like scam, it function like scam IT IS A SCAM

This app is basically a scam, I have no idea how Apple allowed this app to be in the store. The company is based in the UK, the rules might be different there but in the US you need to be able to see the app functional before entering any payment.

The first screen is simply a payment screen you can’t do or see anything in the app until you enter CC/bank account. And they don’t say anything about monthly subscription either.

They just raised $12M Series A fund, I’ll give it 1-2 years before this company goes to trial by angry customers. This is a lawsuit waiting to happen. I have multiple software companies have seen this type of startups

Great idea - bad execution

Using the app is confusing and complicated. A lot of steps in the funnel for performing such actions as deleting your data that companies hold and even being enrolled in auto-protect are not well thought through and those actions are hard to perform. You need a good product manager, who will make navigation easy and intuitive!

Just having 30 pages with different help options is frustrating.

Also, add a BACK button on every page, for the love of god!

Hi, we'd love to hear more about your experience with the app or with our web portal, DoNotPay.com! Please feel free to email us at [email protected]. We're always appreciative to have feedback from our users.

Attempting to delete account

I downloaded this app after seeing a review on the Today. After reviewing their offerings, I decided I didn’t need their services at this time. They still charged my debit card $3.00. I’ve attempted on multiple tries to contact customer service to revoke privileges to my debit card and to delete my account. I emailed, used that the chat feature within the app, and no response. It shouldn’t be this difficult to change ones mind and cancel service. If $3.00 shows up on my card next month, I’m convinced it’s a scam and I wouldn’t recommend signing up. Any site that doesn’t provide a REAL line of communication is one to have caution.

Scam

Tried this after seeing it on the Today show. Provided my bank account and looked at the app. I read the policy that says they don’t charge you unless you use the application. Well apparently downloading it is considered using it because I get charged. I sent an email asking why I am getting charged and I would like a refund since I didn’t receive a service. I waited weeks with NO response. I finally canceled the app so I wouldn’t get charged again for just having a useless app. I also tried to delete my bank information but apparently that is impossible as well. The old saying “if it seems to good to be true it must be!” Rings true here!!

Unauthorized Charge on my bank by this app!!!

I am not happy with this service or the way this app works! My daughter installed this app and somehow I got charged a $3 fee instantly, even though they specifically said I would get charged only if I use their services! I never used any of their services nor set up a profile with my personal info. but they surely CHARGED my bank account without my authorization! This looks like a bad service! I am giving a negative review based on my experience of one day!! If you don’t disconnect my bank account immediately and issue me a credit, I will have to report you to the BBB and Apple to remove this app that works like a scam!!!

STAY AWAY

I downloaded the app with high hopes after hearing about the ‘promises’ it provided. After downloading, it asked for my bank acct or credit card info, skeptical at first I decided to try it anyways only to be met with a page telling me they would charge me $3/month. That wasn’t even the most ridiculous part, there is NO OPTION TO DECLINE!! No Decline button, no Back button, no X button, nothing. I tried closing the app in the task manager, but when I reopened it the page was still there waiting with my credit card information saved. How ironic that an app claiming to prevent you from getting scammed, turns out to be one big scam!! STAY AWAY FROM THIS APP!!

Scam

This app is a scam. I downloaded it at the beginning of the COVID outbreak because I was applying for unemployment but was not receiving it. After seeing a report on the local news about how this app has helped people get their unemployment money, I said “what is there to lose?” Apparently my money! They didn’t help me get my unemployment money. When you sign up you have to link a credit card or bank account so I did just that. I then noticed a $3 charge being taken out of my account. I did not agree to this but I’m assuming it’s somewhere in their terms of services. So not only did they not help me but they started stealing my money! Don’t use this, it’s a scam!

SCAM ALERT DO NOT DOWNLOAD

DoNotPay App Stole $3 from me after claiming no charges will be made to my personal bank account. Their representative, Miguel Soria, promised a refund several times via customer support email - that never came. Miguel Soria claimed I would get my money back in 5-10 business days; been over 40 business days as of today. Read similar reviews: This app just provides form letters anyone can download online from their local county courthouse at no charge. This app charges $3 a month through debit for no legit services. I had to pay my own bank $5 to change my bank account info from Miguel and his band of thieves. BBB has been contacted.

NEGATIVE 1000 STARS = TOTAL FRAUD

SCAM! FRAUDULENT CHARGE WITHOUT PERMISSION!!

DO NOT download this app.

Yes, there is a warning about a $3 charge monthly for this service (as long as you use their services successfully first)

I’m here to tell you that even BEFORE officially signing up and agreeing to their ‘Terms & Conditions’... my credit card was charged.

On the screen AFTER you input your credit card is when you first find out about a $3 fee monthly, in which you must ‘Acknowledge/I Understand’ their terms and conditions at the bottom.

Well, I DID NOT click on that ‘I Understand’ button. I immediately shut off the app and that same page will pull up every time I load the app.

Well... I open my credit card account, and there is a $1.50 PENDING charge from this company. WITHOUT even agreeing to any terms and conditions. I have deleted this app... this company should be ASHAMED of themselves. Whether this charge comes off my account or not, I DID NOT authorize you to charge my card. At all. This is unlawful folks. Of the countless ways to take money...

It’s a scam

Watch out, once you entered your bank or card info you won’t be able to delete them or delete your account. I heard about this app and I wanted to check it out but I never used any service then I deleted the app as I was not apple to delete my account. Later I figured they are charging my bank account. There is no way to speak to customer service. I sent messages asking to delete my account and refund me! The only response I got was one line stating that they will cancel my subscription. What the heck?! I did not subscribe in the first place!!! I am really concern this scam app having my info! I am still trying with them.

Poor UI

I installed this app because I was interested in using its “Online Health Protection” service. However, within the first hour of using the app it has blocked my phone number (which is used to sign into the app) due to “unusual activity”. There’s a problem with this app’s UI: there’s a back button (“<“) that floats above the menu button on the top left corner of the screen. So you have to be extra precise when selecting the menu button, or else you end up hitting the back button and have to log in all over again. Which happened to me multiple times, and I presume is the “unusual activity” that has blocked my phone number.

This app works !

I definitely had some doubts about apps like this but I tested it out and it worked wonders for me. I was able to get over $200 dollars back in a couple days. Not only is it aesthetically pleasing to the eye but also make made my life so much easier. No long phone calls and waiting for emails to be replied . This app does the hard work for you. Will recommend to my friends and family.

Ironic Name

Ironic name for an app that appears to deploy the most deceptive subscription model i've ever seen. This app circumvents Apple’s inherent design for allowing customers to manage their subscriptions by collecting your credit card, obscuring your auto-enrollment into a subscription, and then requiring you to chat with a bot to cancel your subscription. Additionally, I see absolutely no way I can actually unlink my credit card from the account (even through the existing support channels). If this company is actually trying to be transparent as they claim, then why not simply allow customers to manage their own subscription the same way every other app does? 🤔

Best under rated software of our generation

There’s a fine line between what you would call “God’s work” & what these developers are doing every single day with this app. I can’t begin to fathom the countless hours, dollars, & the amount of stress these people are saving the little guy giving the average person a leg up when corporations have put a choke hold on fairness & customer service. Long live DoNotPay.

SCAM!!!!!!!!!!!!! DoNotDownLoadThisApp!!

I heard about this app on NBC NEWS, and how DoNotPay CEO Joshua Browder was helping people filling out unemployment forms due to the Covid-19 outbreak and back log of online forms on his app for Free. HE IS NOT!! The first thing that happens when you link your bank account is get charged $3 even though his app states that you will not be charged until you actually start using the app for other products. SCAM!!!! Once you fill in all your info there will be no way to cancel it. He will have all your info, there is no way to call, or contact them to cancel. TOTAL SCAM!!! Use at your own risk. I’m sorry that I ever trusted NBC News and downloaded this SCAM!

Can’t log on to the app or the website.

The website tells me that my bank is successfully logged in, but then tells me to try again later, and that it wasn’t successful. Whatever... then I try to set up the app, and I enter my number and it tells me wrong token number or something. So I was excited To try this app, but now can care less.

Hi hhesser, we're sorry to hear about the trouble you had signing up. If you're still experiencing this problem, contact us at [email protected]. We'll look into this issue with you and see what we can do to make sure you can access DoNotPay!

UX needs work

When the app is first downloaded the user is presented with a text field asking for a phone number. This would be fantastic use of account authentication, if the user has not already signed up for the service on a desktop. Do not assume your customers only use one or the other.

You should allow all users to log in and utilize your service regardless of what device they signed ip with, or what information they used to sign ip. If you offer multiple sign in and sign up options, all should he presented on each platform.

A Borderline Scam App, How is this in the AppStore???

They’ll charge you $3... then $36, without any clear warning or explanation as to why. Don’t bother trying to dispute it, it’s a ACH bank draft that you unwittingly authorize during sign-up. The financial bleed continues until you actively put a stop to it.

Anything they recoup for you, they will eagerly ‘clawback’ from you, in a matter of time... that seems to be the point of this: they claim money for you... then slowly leech the money from the claimant.

Don’t be penny-wise 🤡and pound-foolish. Save yourself the headache... Or at the very least do not use your primary checking account for this, if you elect to get ‘roped-in.’

DO NOT USE

I downloaded this app after seeing it on the today show . I never do that , so shame on me . In a moment of weakness or fatigue I registered and it asked for my credit card information even though it claimed it was a “free service” . There is no way to alter your payment method and no contact phone number or email address to get them to stop charging your credit card for their so called service . They never did resolve the issue I had , and didn’t give details why they couldn’t . I highly doubt they did anything other than take $3 out of my account the past 6 months . Congrats scam artists !

Cannot figure out how to cancel

For the life of me, I can’t figure out how to disconnect my bank account from this app, and it keeps charging me. I have emailed the support email as advertised to cancel, but have not gotten a response. I tweeted the company—ditto. Finally received an email response, seconds after I threatened to involve the BBB. This app is actually otherwise pretty great. They got me out of a parking ticket so it was worth the first $3 but wow—they make it pretty hard to unsubscribe. I shouldn’t have to threaten them, and the whole situation is pretty ironic considering one of the services they offer is helping you get out of unwanted subscriptions. 🤨

No way to remove Bank account and delete account

Heard about this in a podcast and excited to download the app. But to my surprise the app it self seems to be so much like the other troublemaking companies founder was claiming to be fighting against. Several red flags

1. No way they show $3 fees start from the time you start using the app. I read that app charges only when I use a service and get refund back in that service. But outright they took away $3 from my bank account without using any service

2. There is no way to delete bank account how can I trust this company to keep my data safe. I want to delete my bank account details from this app before deleting the app

3. What is the option to delete the account from the app?

4. There is no way to reach out to customer care or help personnel. It’s just one automated app w which keeps collecting money? Without any help?

An Essential for EVERY Consumer!

I have had the DoNotPay app for a couple of months and have already found so many reasons to keep it on my phone. I came for the Free Trial Card but stayed for the convenient capability of resolving any customer service issues I have as well as skipping waiting on hold. The services provided are worth well more than the $3 subscription fee!

CHARGED ME!

I saw this app on Twitter as a recommendation. All I wanted to do was check it out. I gave them my credit card, and when I clicked on a button in the app (free trial card) my real credit card got charged! I am filing a chargeback with my credit card company.

Unsubscribing from the subscription is not easy. You have to chat with a robot and they try to get you to keep your subscription no matter how you answer. I eventually got it cancelled, but I am never falling for an app like this again!

They are simply using trickery to get people to click buttons and have their credit card charged. STAY AWAY!!!

Shady Billing Practice

I’ve used DoNotPay for sometime and generally have Been impressed with the offering (automated subscription cancellations, data removal, terms of service summary).

However recently they have appeared to change their pricing structure to require an additional annual fee of $36 in addition to $3 monthly. Currently the app shows I’m paid in full, but will not allow submitting work without an additional $36 charge.

I’m not seeing value at $72 annually, and it’s not clear within the terms of service or the website of the fees. The practice of charging a $3 monthly fee without providing access to service ($36 fee) is shady.

Hi Ludenn, it appears you're experiencing issues with the website or app. Please contact us at [email protected] so we may make sure this is fixed as soon as possible.

A joke! Beware of switch and bait!!

Update!!! Just checked my husbands account and they charged him $25!! Are you joking?! This is a complete fraud!!!

I wish I had read the reviews. I didn’t authorize them to take my money. I haven’t even used the app and they’ve charged me $3. I will be contacting my back to dispute this. This is a joke. Sham on y’all switch and bait. With no where to contact you to have info removed. This is a huge issue. You stated on the Today show you didn’t store info. That’s clearly a lie!! I want someone to contact me since there’s no way to contact you people. I want my money back immediately.

Hi there - just email us at [email protected] with the phone number you signed up with and we will make it right

There’s NO delete CC

Saw this app on the Today show, heard how helpful it would be with the unemployment process issues going on right now. Beware... it can not help in Texas! And you have no option to remove your credit card. I sent an email (immediately after seeing they could not help me) to the support email address that they offer, and got NO reply. I used the customer service bot and apparently, when asking the bot to help you remove or delete you cc will freeze the bot.

I want to remove my cc! Delete my account. Sure, I can remove the app, but my cc is still attached!

Great app, very helpful!

It’s not often I review an app, but this app is very helpful. The feature where they call companies for you is amazing. I needed to talk to DoorDash and I did it through the app. It called them on their end and when it connected to a person, I got the phone call. It was very combiner and for this feature alone makes this app worth it.

Routing number by bank

As my major bank in Youngstown Ohio is not available on the list of banks it would be nice if we could add a routing number and checking account number to bypass the outstanding search request for a particular bank.

I am going to write this as five stars as I think it is a fantastic idea in financial performance even if unusable to me at this time.

Thanks so much! We're shooting to broaden the functionality of our bank appeal service so as to be able to handle these cases, but until then we appreciate your support!

Do not download!!

This app is a absolute scam! At first it was kinda helpful but then I tried canceling the subscription, it’s $3 a month. I didn’t even know I was charged. When I tried canceling it took me though a automated message system. Asked me 10+ questions before it would attempt to let me cancel. App ran just fine but as soon as I tried to cancel it got super buggy and kept freezing. I think it canceled? It still has all my info showing so I don’t feel like it actually canceled. I ended up just suspending my bank card just Incase it decided to randomly charge me for a unknown amount.

Hi there, I’m sorry to hear about your poor experience. Please email [email protected] and we would be happy to clarify or make it right.

Bank account required to even sign up!

I would love to provide a more comprehensive review, but the very first thing this app requires you to do is connect a bank account - BEFORE they even allow you to see what the app even does! No way I’m linking a bank account before I can see what I’m doing.

I see the Developer responding to reviews that the bank connection is secure, but that’s not the point. You’re asking me for bank access before you’ve provided me any value whatsoever; I have no context for or confidence in how my info is used. You don’t even give a tour first! That’s not a good trade. Hard pass.

Horrible app

I was foolish enough to get this app, I would not recommend this app in any necessary need if you are a child and reading this they would only take your money (from your parents), from my experience. They will ask for your credit card / bank account, you’re not able to remove any personal information i’ve contacted them to remove my credit/bank info so I thought/believed, so I proceeded to deleted the app and i’ve got an email saying they’ve removed it as so they DID NOT i’m still being payed I would to receive a response why.

If you think this app is a scam, please read.

So I’ve never heard of this app until I was listening to a well known podcast called This Week in Startups. If you would like, go to the podcast app and look it up. It’s episode 1007. The only thing I suggest for the app is that there is a tutorial on how to use it and explain all the features in the app. Thanks.

Tired of complicated jargon

This app makes everything incredibly easy to understand and simple to use. From a very straightforward interface to step by step solutions to your problems, I’m in awe of what technology has been able to achieve in recent times. Will definitely use it when I run into legal issues.

App is a scam, pretends to help you then errors out

This app is a scam, they take money from you after making it seem your adding the card so you can get help to dispute charges on it.

It’s fake, a scam, once in the app you cannot delete banking information they just were allowed to steal from Apple since this app is still on the App Store.

Furthermore they steal more personal identity information that allows developer to sell your identity to dark web or third party to make even more money.

App has a robot that makes you think your on your way to getting

Egan help then at th end it never completes or does anything, endless loop of nonsense to steal your info.

Now I have to report them to my state consumer protection, BBB, Apple store, credit card company and Law enforcement...

Do not install this app and fall for the trap, they also stole money out of my credit account!

Apple has some explaining to do!

Do Not Pay Is My Hero

I have been trying to cancel a subscription for the past couple of months. I have emailed them a few times without success. Finally I googled “How can I cancel this subscription”? It v responded that I should download the Do Not Pay app.

I followed the directions and within 48 hours my subscription will be cancelled! Thank you 😊

Wow! We're happy to hear that we were able to help you with this issue. Thanks for the stellar review!

Stay away from DoNotPay...

12 minutes ago

This company uses bad business practices…

This company uses the type of bad business practices that it is telling consumers that it will stop for them.

I was charged $3 without acknowledging that I was accepting a paid account. I entered an issue but no action was taken.

I was charged $3 in November and promptly objected by email as their policy requires, I asked for a refund, and I requested they cancel my account.

Now three months later they continue to charge me.

They have no customer service, and no way to seek a refund. They don’t respond to emails.

Isn't that why they exist? To help us not get ripped off - and they are ripping us off?

I strongly discourage anyone from using this ghost of a company. They will rip you off with no accountability. There is no one home.

$3 is only $3 and maybe that’s why they think they can get away with it.

Bad on them...

Very little information about security

Within a minute this app asked for my user ID and password for my bank account (as well as my phone number, the three things they would need to log in to my account). When I inquired about the security of “storing passwords” it claimed it does not store passwords and uses the service of some company called “Plaid”. I’m not saying don’t trust them but wow, I near jumped out of my seat.

Call me naive but that’s incredibly naive to think this information is secure. Until they provide more information about their security, take care please.

Takes my money for nothing

I was excited to use this and pay the small three dollar fee at first so I could stop Robo callers and get paid for them.I’ve been charged 3$ every month now and I still can’t figure out how to use the service. Apparently you have to build evidence against a Robo caller which is difficult to do when it’s just a robot that is calling you. I also I’m getting unsolicited text messages and there’s nothing on this app that helps prevent them from happening either. This was a waste of time for me and money.

Hi SynThirteen. If you've got any questions regarding the Roborevenge product or any other one, for that matter--we'd be happy to answer them at [email protected]. We watch our inbox closely and guarantee a prompt response within 24 hours. We've also just recently extended the functionality to cover robo-texts! Hope to hear from you.

Taking my money after cancelling

Several months ago I cancelled a subscription to this app. However, they are still taking money out of my account. I emailed their support department yesterday only to find that they deducted an additional $3 today. The “support” consists of a buggy in-app that is completely useless. Additionally, there is no way to disconnect my account from inside the app. The website is equally impossible to use to manage my account. I am filing a report with the Consumer Financial Protection Bureau because they are stealing from me at this point.

Hi there - just email [email protected] with the phone number on your account and we will make it right.

OMG. Don’t do it.

I wanted to quickly stop a subscription, and the company I was dealing with hand buried the unsubscribe page. This app came up on a search for it, and looked promising. I downloaded the app, and began signing. Up until they started asking for bank account info. So I stopped before any of that info was given. Just a phone number and name. Now I am getting unsolicited texts messages from these people trying to get me to continue signing up. Worth your time to just unsubscribe from whats bugging you rather than fight with these people. AVOID.

Bank Account Info?

The first thing the app does is ask for a mobile number. I didn’t want to share it, but I decided to try it. Then it immediately asks for a bank account, ostensibly to “check for fees, cancel free trials,” and so forth. I don’t need any of that and don’t want to provide this data.

There is no further explanation of why they’re asking for this data and no ability to try the app out or explore it further without sharing the data.

Dude, at least work me up to it. Gain my trust. Instead, I think I’ll just remove the app.

Works for me

I saw several negative reviews here about people not wanting to connect their bank? I thought that was totally valid but decided to do my own research and found that Plaid is actually used by even Venmo and Robinhood. I don’t think this is a scam at all. In fact, having a lot of fun having GoT on Netflix with the free trial card.

subscriptions no more~

So I had a bunch of subscriptions I didn’t even realize I was paying for and wasn’t even using… thank you to dnp for getting a majority of them cancelled and allowing me to keep the ones I actually used lol. I literally haven’t gone to the gym for 7 months but I was still paying for it

I love using this app!

Honestly, this app has done wonders for me. From deleting my subscriptions, to giving me money back from Uber, to appealing my parking tickets - I really wouldn’t know how much money I’d lose without this app! I never really tip apps, but honestly you guys deserve the world for helping people who don’t have the resources to! Thank you!

Not User Friendly

First, I don’t give out my bank information to anyone, and, even if I did, the app doesn’t support my bank. Second, I do not have a credit card that I can use with this app, not that I would give that out either. Regardless of the terms or policies I do not feel right about giving up private financial information to multiple third parties that the app does not need to work. There has to be a better alternative out there that not only works, but does not ask for that information.

Everybody eats

We all saving money!! I’m incredibly happy about this app because it was able to help my friend with her legal issues with her landlord. Glad to say it’s free and people who don’t have money or the power to buy a lawyer can use it. Thank you so much dnp! We were able to get back 1500 dollars without spending a single cent!

saving money is my past time now lol

Sometimes I just come on this app to see what I could save. I like the way they list out “find hidden money.” It’s like those times you find like 20 bucks in your pocket you forgot you had and you thank past you for the money LOL would use again 10/10

Complete Scam, Do Not Download!

This app seemed like a very good service at first, and so when it prompted me to input my debit card details to get paid, I happily did so. What they DON’T tell you is that they expect you to pay $3.00 a month for their crappy subscription service with absolutely NO way to unsubscribe. I’ve tried contacting both the support team and even the developer personally, both to no avail. They will take your money and you will never see it again. Absolute sham of a service, do yourself a favor and do not get this app.

Scammy app

Starts charging $3 per month after the “trial period”. I don’t know how good the service is because I found it difficult to use. Also, they don’t have a clear description on their credit card charging so it was unclear what the charge was coming from, then cancelling the program was also difficult. In my opinion, the app is set up to hook you into a subscription and lock you into paying $3/ month for something you don’t use much. Maybe it works for others, but it was not worth it to me.

$36 Fee

The only reason I’m writing this review is because I feel like I was misled. I created this account because I wanted to fight a transaction on my account and throughout the entire “creating an account” process, there was no part that informed me there was a $36 fee. If you are going to provide services please be upfront about fees and cost and don’t mislead people. I close my account the same day and I was still charge $36. I would like a refund because I did not use your services and failure to inform potential clients of your fees. Thank you.

Hi Ally401, please email us at [email protected] citing this review. We'll be happy to help out however we can.

Do Not Use!

Do not use!! The Today show did a segment on them yesterday morning...I should’ve done my own research first. I signed up and the first thing they asked for is your bank account or a credit card. It states that they will not charge you the monthly fee until you use your service. I decided to cancel ten minutes after signing up. My bank was charged $3 right away, even though I have not use their service. I emailed them to cancel and asked for a refund. Have not heard back yet. Do not recommend!!

love it!

AI has really been taking over every single industry from e-commerce to now the legal industry?! This is pretty astounding tbh because this tech can go incredibly far and can give people who don’t have the money or the resources to fight back! It has a pretty good understanding of laws, but I think it can get much better. Love the idea tho!

Scam

Don’t do it. I read an article on Wired about this app and it seemed cool. The credit card feature seemed good, but it wasn’t working and kept giving me the error message to check back on the day I was signing up. Sketchy. Then I thought I would try out their “Birthday Gift” feature and they came back with some lame JCPenney percent off coupon that you can find on any coupon site. And then they had the audacity to charge me a 3 dollar “tip” for their hard work. Seriously, this app is a scam and so not worth your time or money.

Hi there,

We are deeply sorry for the poor experience. Please email [email protected] and we will issue a full refund. Also, on the note of the card, are you sure you were trying to use the card itself (and not redeem points)? In any case, please email us (mentioning this review), as we would love to make this right.

Make sure to cancel your account or you will keep paying

I decided to try this app out close to a year ago. Never really did anything with it and I realize I’d been paying them $3 per month since.

Obviously this is on me for not noticing, but there were no communications, notifications or correspondence during this year. Just small, nondescript charges on my cc.

If you download and don’t use make sure you actually cancel your account and send an email asking them to delete your data.

Hi there - have you already had the chance to speak to our support team? If not, please email us at [email protected]. We'll do our utmost to make sure we help you. We look forward to hearing from you!

App Was Helpful But Impossible to Cancel Upgraded Sub

I really liked this app and was cool to avoid trial subscription fees. Ironically however, after I upgraded and signed up for $3 a month for unlimited free trial cards - I’ve asked that they cancel my paid membership I think 3 times starting in March and I keep seeing $3 from DoNotPay on my bank statement. I’ve used the chat feature and tried finding other ways to contact them however nothing’s been done. I hope they see my review and decide to finally contact me

Did not work

I was under the assumption the app would not charge you until you utilized their services. Wrong. I was charged and I hadn’t even started a claim. I used this to assist in filing for unemployment and the automated process was convenient at first, but in the middle of answering questions it stoped responding. The claim wasn’t filed. Then when I went to cancel the subscription, it took several tries trough the automated chat to actually get confirmation of it being cancelled.

Really didn’t help one bit. Took my $3 and I’m back to square one.

Are you guys crazy?!!

Why on God's green earth would I give you my banking information, complete with my password, allowing you total access to my accounts without evern being allowed to either try some of the services or even check the app out?!! Nowhere is that even mentioned as a prerequisite for using the app!! Something is very odd here. Even the 5 star reviews seem sketchy. Oh, I also found out that they automatically deduct $3 from your account without even telling you their fees upfront! Hard pass!

Regarding the concerns you raised: we ask that our users connect their bank accounts so that we can send them the money we save by doing things such as appealing bank fees. Like Venmo, Coinbase, and American Express, we use Plaid to securely connect users' bank accounts to the app. Apologies for the misunderstanding! Feel free to contact us at [email protected] if you have more feedback for us!

Works (but $3 per month fee not an Apple subscription)

Do Not Pay worked for me and recovered $30 in bad inflight WiFi fees. However, a $3 fee is charged monthly and it’s not an Apple subscription. That means you have to get them to cancel. It can’t be managed like other Apple subscriptions. I thought this was a violation of the App Store policies? I finally figured out how to cancel from within the app, but it’s certainly not prominently displayed as an option.

Scam

After downloading this free app, I was informed it would charge me $3 only after receiving legal help. The app was not able to help me with my unemployment claim so I unsubscribed and deleted the app. Since then I have been charged 3 times from this app. I contacted them to explain the problem and ask for help. They never responded. I am not able to contact customer service and had to file claims through my bank. This is a breach of contract on multiple accounts including merchantability and warranty. Now I need an app to help me sue this app.

Ironic app name considering it made me pay.

Read some of the reviews here and decided to check it out. Make sure you know that even opening this app once, you’re agreeing to pay $3 right off the bat. Before even knowing what the app can do. I got double charged and had to deal with support. I think it’s a conniving way to make a quick buck. Also the find free products feature is nothing more than an spammer to your inbox. This app is making me reconsider installing anything from the App Store from now on.

Can not stop the charges!

I downloaded the app to see if it is what I could use and found it is not what I needed and I deleted it. I started noticing that I was getting charge of $3 on my bank statement and I did NOT authorize them to do so. I do not not know how they got my bank information as I did not give it to them. I tried to cancel this with the app and I can not find a way to stop it. I ended up contacting the bank to get them to stop it. I would be very careful what you download from the App Store that claim to be free.

Woah, actually works!

I used this app to threaten legal action against a popular ridesharing service for larceny, and (granted, I had a good case) they settled outside of court for the value of the items that were stolen from me.

The UI and services are great too. I’ve used the free trial spoofer for streaming, and that works as advertised.

Great app, worth the $3 a month.

Wants sensitive bank info w/o explanation

I understand they want to be able to send my money back to me, based on the developer’s responses to many of the other negative reviews. The problem is that there’s no copy to read or legal agreement to even virtually sign to spell out any of the details about what all the app is supposed to do and why they would need such sensitive info. Not in the app, not even on the App Store. Although I’m very intrigued, I’ll keep an eye on this app for the future. For now I’m going to have to give up.

Does not work with carrier settings

Due to my settings in T Mobile I am not able to receive text messages from 3rd party companies / apps. This makes it impossible to verify my phone number. If they had an email or phone call verification method instead of a text message then I would be able to make an account, but until they add that verification feature app is 1 stars since it’s basically useless and won’t work without verifying your phone number.

Will try again in a few days!!

I would love to check out this app. As like many, I saw Joshua’s segment on The Today Show this morning and I’m sure that the reason there are issues with everyone being blocked is because of the overwhelming number of people who want to check out the app. Although, if I am required to give my bank account information in order to look into the app more I will not continue to pursue using this app until that has changed!!

Uses dark patterns to make it hard to unsubscribe

I downloaded the app, used one service partially but never went through with it. I later deleted the app. Two months later they are still charging me per month. There is no menu to manage your subscription on the web version or a way to see your card information that they have. You have to chat with a bot to cancel. Extremely disingenuous considering this is the exact thing they say they’re solving.

Not worth it

This app may be useful for a couple of things (I haven’t found them), but for the most part it is garbage. The support is only a robot and it never gets your issue right. It will take 3 weeks to get back to you just to ask for some additional detail that didn’t come through on a scan. The sketchiest thing is that you can’t remove your credit card from the app. I don’t recommend.

Scam

This app did absolutely nothing. I mean did not even make contact or verify anything was being done and yet, charged me. Also, asks you to sign up immediately by requesting bank/card information without outlining how they intend to assist you. Once you enter your acct details, the app only gives you the option to accept the subscription, there is no way to decline or return to the previous page. There are no account or confirmation numbers provided. This is a total scam.

BEWARE!!

First off this is not free. Second, once you’re in, you can not get out!! There is no way to cancel your subscription! Third, if you submit an issue, it goes nowhere. It says “We’re working on it”, but in actuality it’s going nowhere. Also, you do not get any emails or progress on your submitted issue. The only reason I tried this app is because one of the local news media’s recommended it. I have emailed and now have my fingers crossed they will cancel my subscription! 🤬 Save yourself the headache DO NOT USE!

Scammers - They Steal From You

Stay far away from this app. They do not file anything on your behalf but require you to add a checking account or debit card. Once they have that they will charge you $3 multiple times until you put a stop payment or dispute. This app should be banned from this store.

Just git off phone with my bank. These mfers logged into my checking, got a hold of my debit card and charged that too. I now have to close that account and open another one.

Reporting to itunes.

App Title Says It All - DO NOT PAY!

I signed up and setup the app with the info it requested and when it got to the $3.00 fee it implies that you don’t pay until you actually get to use the service. Come to find out, I got charged that same day. I reached out for support requesting a refund, since I didn’t use the service and wasn’t expecting to be charged, but I have yet to receive any response.

The in-app support is a bot that asks you static questions and you only get to leave a message for someone by the end of that conversation, which go unanswered.

It’s been a little close to a month now and still no response. No email from anybody to update me, and no refund. Someone should create an app to handle disputes with this company, hopefully with a better response time.

The app title says it all, do not pay!

I have a very difficult very mixed up legal issue with a lot of agencies

But just the fact they took the time to listen and consider without looking at my name and what I’m labeled as to protect please from me hiring attorney to sue them I gave them thumbs up for even reading and trying to help

Love Love Loveee

I absolutely 100% love this app. In fact how can I pay for this? I've HATED free trials because of how they get you to sign up and you forget, BUT this card is amazing. You don't even have to worry about getting charged because the free trial card doesnt even connect to your bank account.

The Today Show

Just saw this on The Today Show this morning. It sounded great. Savannah Guthrie even downloaded it while Jacob Ward the NBC News Technology Correspondent was talking about it. He called it The Robin Hood of the Internet; a true altruist. He stated there is a _subscription fee_ for a few *expanded services*, so I’m wondering if all the negative reviews on here are referring to that? It’d be nice if the developer would respond to negative reviews to clear things up. Even with all the negative reviews I’m still curious.

Zero Support if you want your bank back !’

NOTE TO ALL - If you give bank account info, you WILL have to close that account to EVER stop paying $3 as long as you live!!!! These ripoff scumbags will never let you leave.

This is Hotel California- you can check in, give them access to your bank account, BUT YOU CAN NEVER LEAVE...!! They won’t take their automatic withdrawal from your bank money away. Can’t get your life back in the app. No clear way to contact support - they don’t want give back access to your bank.

Finally googled enough to find others who figured out their email, sent email asking them to disconnect my bank. Their employee Miguel wrote back, said he would. He did nothing. Then stopped replying.

Go change your bank login! Crap app then disappears from you phone.

AVOID

You do have to pay

While the app is titled do not pay, you will be charged. After you sign up, after you give them your bank info, after your all set up, Then they tell you they will charge $3 per month once you have used their services. While this isn’t a bad amount for the services, It’s very misleading to make your fee structure the absolute last thing you mention. Also does not any fees in App Store.

Kind of a scam itself ironically

They kind of trick you into getting into a subscription. I clicked on an article thinking I was going to learn more about their service, but it counted as a “service” and started to auto sub me. Whatever I thought I will give it a try.

None of the cards work. The birthday deals are really bad. The service also goes through a chat Bot which is laughingly pathetic. I’m smart enough for menus...

I’m going to explore more to see if it’s worth raising this review score, but I’m not wowed so far.

Update:

A service worked for a free trial.

Update:

App won’t let you look for at an old trial card and the UX is absolute garbage to navigate through the app. The fact that you can create a fake email in app only and not on the website makes this service a 0 Star if possible.

Forcing to commit for a year

If you expect them to work directly with the authority to review your parking citation, this will not work with a 3$ monthly subscription. They first charge you 3$, take all the information and finally you are asked to commit for a year if you want them to directly work on your behalf. Otherwise you get a simple letter that you can download and you need to work directly with the authorities. Instead, You can draft a letter yourself without wasting 3$ for the subscription.

Robinhood Investors: DO NOT GET

Many of you are fellow Robinhood investors that are trying to join the class action lawsuit about Robinhood stopping you from buying shares in high volatility companies. DO NOT JOIN. Class action lawsuits usually pay out very little per victim and are not even guaranteed to win or even get standing. This is not worth the $36 per year that you must pay to subscribe to the app when you sign up with your bank or credit card!

Not helpful

I was under the impression it would help me file for unemployment. IF YOU LIVE IN NC THIS APP DOES NOT APPLY. You can not file for unemployment. I was charged $3 by the app and I’ve been trying to cancel my subscription and they are “having trouble” processing my request. There is no “cancel subscription” option you can select. You have to go through customer service. Maybe this app is helpful for other things but I feel scammed. And $3 may not be a lot but when I’m trying to file for UNEMPLOYMENT it matters.

Seems like a scam

Tried it out, and just keeps messaging me the same thing over and over. Getting nowhere. When you first sign up, you have to agree to giving your bank details or cc number, and a $3/mo “tip”. But don’t worry it says, you can easily cancel it in the app. Wrong! I can’t find anywhere to cancel. I can’t remove my bank account. Don’t download it!!

If the app developer would like to explain some of these things to me, then I’ll consider changing my rating.

Didn’t work for me. Was a waste of time, but they quickly refunded my fee when I contacted them.

I tried the free trial sign up feature on this app. After wasting time on it, it never worked for the sites that I tried to use it with.

They quickly refunded the $3 fee when I emailed them about wanting a refund.

Hi Steve,

Please email [email protected] and we will make this right. In addition, we have released an update (1.7.3) to fix the above issues. We are deeply sorry for the poor experience.

Thank you so much

DoNotPay Team

App not actually free as claimed

After you provide your financial coordinates, you discover that you authorize a $3.00 per month charge. If you then try to cancel, the app says you are not actually subscribed or charged until the first time you use an app service. Yet your account still exists, and cannot be removed or closed.

If you make a mistake in picking the account to be linked, too bad! You cannot change it.

Be careful!

Hi there, If you'd like to remove or close an account, we're more than willing to do so! We can also change the account that you choose to connect to DoNotPay :) Don't hesitate to reach out to us at [email protected].

Pretty scammy

This app just wants your personal information and bank data so they can instantly withdraw $3.00 I went forward with it thinking it would help me cancel a subscription but then it didn’t. It was asking me for more money to move forward, to which I replied “no”. Deleted my account with them and still don’t see my 3$ being refunded :/

Hi eyisus, please email us ([email protected]). We'll work with you to make sure this issue is resolved!

This company is a joke

They claim to help you with the customer service issues. But they actually don’t have their own customer service to reach out. I started using the app and subscribed for it and they charged $3. It was saying you can unsubscribe anytime. And after a month they didn’t solve my issue and I unsubscribed. But they charged me 36$. Now I’ve been trying to reach them to learn the reason but it’s impossible. Why don’t you have any phone number or email?

Hi there. You can get in touch with our help desk at [email protected]. Our support team will get back to you within 24 hours and they'll do all they can to resolve any issues you may be having.

Scam, beware

This app and company are bogus. I’m not sure if it’s a front to aggregate user data, but it is set up in a very sinister way. They ask to link your bank account to even use the app, and if you read their TOS, they can then initiate ACH transfers at any time, for any reason, to take your money. None of the claimed features work, either. Their support email and Twitter are unresponsive. So many red flags. I ended up changing my bank account # since they won’t let you unlink it via the app. Truly grotesque.

This is so terrible

They said supposedly I wouldn’t get charged if my bank account was low. Well I didn’t have any funds. I was on over draft and they still charged me 3 dollars which brought me into more over draft! There’s no way to cancel your subscription. There’s no way to unlink your bank account. This is seriously so messed up! With this whole covid-19 I’m struggling with my finances and yet these people have my bank info where they can take money whenever they like!! DO NOT GET THIS APP! SCAM SCAM SCAM!!

Do Not Use This App!!! Unauthorized charge by DoNoPay

I installed this App and 1st thing it asks is a credit card or bank info. I had to put two different debit cards and credit card info because it was repeating that the card info is not correct. Eventually I was able to register the credit card info and finalize the app set up. I have’t use any services App is offering, but after an hour my two cards where charged same time.

Very disappointed and unhappy.

Bait and switch?

Why do they require you to connect your bank before you can even determine if the app will fit your particular issue? I can only imagine they need the acct info up front for some kind of nefarious reason. You can tell me all about how secure you are, but you haven't earned my trust yet. If you can show me first how you'll save me money, then I may decide to add my bank acct details. But asking for it upfront is suspect.

Needs better “My Disputes Section”

I signed up for this app for two main reasons, the “skip waiting on hold” feature and the traffic disputes.

It took a couple times for Skip Waiting on Hold to work but it did it’s job.

With the traffic dispute I simply wanted to pay the traffic ticket. The setup was very easy. However, the app said it would notify me of the status in 48 hours. It’s now been over a week, still no update and the “My Disputes” section only has a card that says “Traffic Dispute.” It gives me NO information on the status and whether or not it was successful.

I’m afraid now I’ll have to go the traditional route and risk paying twice.

Please developers make the “My disputes” section more useful and user friendly.

Otherwise would be 5 stars

Great feedback and good to know about your success with skip waiting on hold. In relation to the multiple attempts, it could have possibly been that the hold tome for the company was long (something out of our control). We will improve the dispute section. Please contact us at [email protected] if you ever want to touch base and receive a response.

10/10 would recommend

I have only using this app for a couple of days. But I could guarantee you that you will have a good experience with it. I use this application for transfer bank and I would say it is really amazing.

Love the idea

Really revolutionary idea! The fact that there’s so many life saving and money saving ideas all in 1 app is pretty crazy. I’ve only tried the bank fee appeal with Chase, but hopefully the other features work just as well! Thanks for helping me save 25 dollars

Simple to use!

The best part I like about this app is that it has a very simple and clean interface. Very colorful and straightforward! I like how everything is upfront and nothing is confusing to use. Even my mom was able to navigate through it!

This app is amazing

I wish I had know about this app earlier. Instead of spending 44 minutes on hold with Entergy, I was about to spend that time being productive and then the app contacted me with the call center agent as soon as they were on the line.

Beware!

The app took my banking information. While I I initially thought I would be able to delete my account to stop payments from occurring, I was wrong. They have claimed to delete my account while still deducting payment for a job I never received. The app deceived me into believing I would have the “worlds 1st robot attorney” instead I was given an automated generated message for a grand total of $53. If only I could afford to have someone real on my side in these times.

Worse than useless

I tried to dispute a traffic ticket using DoNotPay. I was convinced that the traffic attendant had actually lied about my case. Unfortunately, all I got from DoNotPay was a PDF. I couldn’t tell whether they sent anything in to dispute the ticket or not. It was unclear and provided false hope which was the worst thing. At the end the day I’m out $110 for the ticket and $33 in monthly billing to DoNotPay which I just noticed is hitting my credit card monthly. Frankly, I’d like my money back.

Please email us at [email protected] and we will make this right for you.

Complete Scam!!! Do not use this app

This app is a complete scam. They charge you secretively. It’s impossible to cancel. I had to report them to discover card and cancel my account to get them to stop billing my card. This app is a bunch of sneaky thieves. They sneak charges on your card and require a card at sign up. I tried to cancel numerous time and they refused. They said by using their fake cards I agreed to be charged. They sneak charges in and force a reach ring charge that you don’t see. DO NOT DOWNLOAD OR USE THIS APP. ITS A COMPLETE SCAM.

Charges right off the bat

They charged me for a subscription I did not agree to. Their customer service is non existent, which makes it horrible. There is no phone number to contact them with, so I filed a customer service dispute through them, to them. The app doesn’t let me read the dispute message.

The app also doesn’t let me disconnect my bank card.

I am disputing the charges and trying to find a way to delete everything from this app.

Wrong title of the App

It should be “Pay First”.

I downloaded the app and registered thinking this is a legit app. Legit means they ask for credit card to make sure that the user is legit. So I gave those info but as soon as I signed up I was hit with $3.00 charge on my card. I tried to cancel it as soon as I realized but there was no way to cancel so finally saw the cancel button after few days and cancelled the subscription right away.

So be aware before signing up.

Great idea terrible follow through

I signed up with the hopes of trapping a robocall company. Unfortunately this app didn’t help. The app asks for pictures of phone calls as evidence in the demand letter. Problem is it only adds the last one posted. Another issue is the app keeps forgetting my information and fills some else’s address, it’s done that twice now. I’ve reported every issue and never heard anything back. I plan on cancelling when my month is over.

Absolutely not

When you sign up you’re told you will not be charged until you use a service. When I went to use a service I was told I needed to pay for a yearly subscription, I obviously backed out. I ‘canceled’ my subscription which shouldn’t have even been activated in the first place. They still charged me. You can’t remove your card and you can’t deactivate your account on your own. Talking to customer service now. Unacceptable.

Hi LadyAbigail1122, I hope we were able to address everything for you. Thank you for getting in touch with us - if there's anything else we can do, don't hesitate to reach out again!

Chat feature

I had to go back to Step one a few times. I would answer the questions. Then wait and wait but nothing else. Finally got to the Hooray stage. Not sure what information was saved after returning to Step one several times

Stay away

This app tricks you into signing up with credit or debit card to try it, which I did assuming I could immediately remove it. However, you can’t remove it. There is no customer service, you will get an error message if you use the in app messenger. The other features don’t seem to work either, like the fake card number to sign up for free trials. Now I have to wait on hold with my card service to get this garbage taken off.

Great app!

Beautiful UI and easy to use (with some practice). Other than using it for things I really need (subscription cancelations, chargebacks, spam removal) – I really enjoy using the app during my free time (free bday gifts in the form of coupons, sex offender searches, and more!) Great app!

took my money and failedto give me a temp cc

I signed up today and linked my CC. When I tried to get my free trial card, the process fails and I was still charged $3. Although it says they won’t take the money until you use the service. I’m giving it 2 stars because customer service got back to me quickly although the offered no resolution. My fingers are crossed that I actually get the refund.

Wow...

Since I got the app, I have successfully:

- gotten a refund for my 2 flights that we were unable to make due to COVID-19.

- disputed a CC charge after answering a few questions

- created a small claims court demand letter that got me another airline refund

Honestly, there’s some clunkiness to the app(leaving the app in mid conversation will sometimes revert to the main page losing progress, no way to clear the disputes both ongoing and completed, etc.). However, the good 1000% outweighs the bad. What an awesome app, definitely worth the $3/mo charge!

Thank you so much. We love hearing these stories

If it looks a fish and smells like a fish

This site is completely a waste of time and not trustworthy. I’ve been waiting for weeks for cases to be resolved and nothing. By then , I’m fed I want to cancel . And you can’t. You can delete by they still have your bank information which I don’t like. When I went to report a bug. It seems like purposely when you try to submit the issue , a screen pops up that says something went wrong.

This app does not deliver as promised

I paid 36 usd on the app for a 3 month service and filed a claim with Spirit Airlines as I was one of the people whose flights got canceled last August. To my surprise they told me it worked and to expect a refund from

Spirit within 7 days, but nothing was refunded on my card. This is just another scam, I believed some 5 star reviews thinking it actually did work. Do not be fooled! Now I have to dispute the in app charge with apple since this app does not deliver as promised.

Takes my money and delivers nothing

The claim sounds to good to be true, and it is. I signed up for this, entered probably more information than I should have and it’s been deducting funds from my account every month and added nothing. I can’t believe that I was foolish enough to let thus continue as it claimed to be pursuing my interests however it depleted the account and I got hit with overdraft fees! Now I can’t even get the app to connect! Help!

BUGGY

Concept is cool, but I used it without paying online, and it was super buggy even when I tried out multiple features. Chat bots didn't respond immediately, and if you do subscribe, there isn't any trial to test it out. A marketing sham. You basically have to commit fully if you want to try it out and that's paying about $36/year for an app that doesn't even respond or comply accordingly. UI is clean though, but UX? Needs some help.

The WORST

- Temp card. Fake credit card feature works at most 1 out 3 times

- Chat bot is useless. It doesn’t correct any issues and replies with useless answers, like, “Something went wrong...”

- Frozen. Freezes often (I have newest iPhone and Mac, all software current + high speed connections)

- Resolution. Has not resolved any issues, despite claims

- Profile. Cannot update profile. Chat bot says you must enter a dispute to update profile. (Have entered 16 disputes.)

New documents

I’ve been looking for an app like this for awhile. Just got started and I hope there are more features in the works. I really needed legal docs drafted but didn’t know where to start. Thanks

Ironic to say the least

For an app that claims to help individuals cancel subscriptions, they sure make it difficult to cancel their own. Just to cancel, these guys make it such a difficult process. It’s to the point of seeing them just drag on the chat logs and emails even further so you’ll lose your mind and let them keep charging you the $3 dollars. I really don’t see how this app is getting featured on the news, radio, etc for how much of a scam it is.

Recurring charges no matter what you do

Even if you cancel your subscription, the app will start it back automatically if you so much as click around the app. Very duplicitous. You cannot remove your linked account without adding another payment method. Got charged twice even though I cancelled subscription. Stay away unless you want to be billed $3/month non-stop for a “free” service. Emailed CS and have heard nothing yet. Had to dispute charge with my bank.

Scam

This is an absolute scam. I’ve been paying for it every month without using it. then when I try to use it they try to make me pay for an entire year even though I’ve already been paying all year long. The money I’ve been paying into it for the past year should count towards the thing that I need to use it for right now. This app is a scam the pretends to help you with other scams absolute garbage don’t do it.

Hi there, please contact us at [email protected]. We'll take care of this immediately.

Difficult to Cancel

App will automatically start charging your credit card $3/mo even if you have not used their “services”. App also is a bit glitchy.

Difficult to Cancel - can not cancel or remove credit card from app. Website does not help either. Had to call number linked to credit card and I guess they have not canceled my account.

Until this fix this, I consider this app to be another scam.

Trial card doesn’t work

Only thing I got it for was to try the trial card however that feature is not working whatsoever. Keeps saying it failed and to try again later(a month after I got it and had the same problem)

Might try the inflight Wi_Fi dispute next time I fly and see if I can use the robo revenge but main purpose for trying this has been a bust

App is not free. Do not download it

I downloaded app because I heard that it helps to fight robocalls. But on the first screen it’s asking you to link your bank account or credit card (NEVER do it with unfamiliar apps). I don’t want to link any before see functionality of the app. But it’s not possible

Then I started reading reviews and turns on that app is not free. It’s taking 3 USD from your account every month. On a screen with linking bank no word about it

Second the “Misleading Marketing” review

I downloaded the app and was charged before using it. When I tired to use it, it didn’t work. Customer support said they fixed the error but offered me a refund which I accepted. Refund never came through, then I was charged again a month later and still had not used the app. I finally was refunded for the second charge but never the first. Oh well, if it seems too good to be true...

Forces you to link credit card before using app

I downloaded this app because of good reviews online.

However after you download the app the first thing it asks you to do is link either a bank account, credit card, or Apple Pay account. When I clicked credit card, it says the fee is to be determined.

And reading other reviews it says it is really diffuse cancel monthly fees charged by this company.

Scammy.

When I signed up, there was no mention of a subscription fee. Turns out they’ve been taking money from my account every month.

Also, I think this might be against the Apple App Store rules? You can’t sell digital subscription products without using apple’s in app purchase mechanism? Something shady happening here by ACHing it out of my account, flies under the radar of not just Apple rules but also credit card protection.

Cold feet

Seem most of the bad reviews are simply because they ask for personal information right after your first question, your phone number.

Cancelling my acct

I’ve canceled my account as the last few times I tried to use the app it would give me error messages and not load. Then after deleting and reinstalling it opened only to ask me to upgrade to an annual subscription.

I was already having the subscription deducted monthly from my bank, but the app never functioned when I wanted to use it.

Might be worthwhile if it worked.

Extremely dissatisfied!!!

I have not received pertinent help to the simplest request. I cannot get DoNotPay to stop charging my credit card the monthly $3.00 and cancel my account. Every messsge I send is returned by a robot not capable of understanding a request to cancel and stop charging me $3.00 a month. I’m so annoyed with this company that I cannot even get a cancellation confirmation. Don’t waste your money. Three dollars a month for nothing could be feeding a hungry baby!!!

!! You CAN’T delete your bank/ card info !!

I just downloaded the Do Not Pay app. I think people should be aware that I cannot delete my credit card info and that these services are NOT FREE. It's a 3.00$ a month fee stated as a "donation". I was in contact with a customer service rep until I asked how to delete my account and card number. They went "ghost". Now it’s being disputed but there’s no way to delete my credit card info.

Lost my information

Just started using this app and my first experience was not a good one.

I was entering information to have it cancel a subscription and had to switch to another app to get more info. When I switched back to DoNotPay, it refreshed and lost all the information I had just entered, including a complicated, secure password that it made me enter manually because it would not accept a paste. Very frustrating.

Doesn’t work and no contact info

Saw this app on the morning news. Downloaded and then it tried to verify phone number. Kept failing and then blocked me for too many attempts.. lol. These folks have a few things to learn about apps. And making their contact info available for support. Now I have given my phone number to someone I don’t know, can’t verify and can’t contact? Caveat Emptor! Could they be perpetuating a scam on the public??

Second page of sign-up demands bank login info!

I was very excited about this app after reading about it on Wired. Especially the part about it helping you to sign up without giving a credit card, for 30 day trials, with companies that demand them for a trial.

So imagine the irony that on the second page of sign up, this app demands, without any explanation, your bank user name and password. Are you freaking kidding me?!

Hey there! We have our users connect their bank accounts so we can send them the money we're able to save by appealing their bank fees.

Scammers

This app charged me $36 for what I have no idea seeing as the only I had ever used it for was to sign up for a trial with Netflix. Theres no way to get in touch with customer service and emailing them yields no response. I ended up having to got through my bank and report them for fraud. Will never use again. They also will not allow me to remove my bank information from their app. This is fraud.

Do not pay NOT!

Welcome to DoNotPay. To get started, enter your phone number. Now enter your credit card number or bank account information. You’ve now seen the entirety of the sign up process. After all most signing up for this application, and giving my phone number to them, I went from no advertising or robot calls to several a week. Should the conclusion be that they sold my number?

Will wait to try...

With all of the reviews of being blocked and locked out, obviously the server is overwhelmed from everyone wanting to try it after seeing it on TV. I got it downloaded but will wait to sign up until the influx dies down so I don’t get blocked! I will update my review then... it seems like a great idea!!

Charged for nothing

I downloaded the app because I saw it on Today Show and thought it might come in handy. It says it starts charging once you file a dispute. Never asked it to do anything but it has taken out $3 from my bank every month since I got the app. If the app owners get money for nothing from possibly millions of unsuspecting people every month, then we will all need an app to dispute them!

Not so Transparent

They say it’s easy to cancel. They say you won’t get charged until the services are used. They actually do not let you cancel your subscription until they charge you. And they charge you before you use the services? I was unable to cancel my account and charged the $3 before they did anything for me? Only after being charged was I able to cancel my subscription.

Unfair and Not Transparent-Scam

Once you sign up you are unable to unlink your bank account. Fees are charged with no rhyme or reason. I was charged for the “subscription” months after deleting the app. Tried reaching out to the developer and received no response. Do not install this app or provide banking information. If you do provide banking information then close your bank so that they do not have access to your funds.

Ironically Borderline Fraudulent App

Avoid at all cost!!! DoNotPay markets itself to help cancel shady businesses from charging you money. Yet, they trick you into paying a 1 year subscription upfront before being able to do anything. Even after being charged a monthly subscription!

It’s impossible to get a hold of a human (obviously) and you can’t remove your bank details if you want to cancel/delete your account.

Hi JosephB., Please email us at [email protected]! We're constantly standing by to help with any trouble you may be experiencing and reply within 24 hours. We'll do everything we can to resolve your issues. We look forward to hearing from you!

wow bait and switch!! what a scam, avoid!

all the other reviews are also totally right!

so i downloaded this app, happily started sign up, got to a step about adding credit card to start monitoring for savings (sure... ok) but paused and left signup. within a few mins got a text from the service “encouraging” me to finish signup. like, what?

so eventually get around to adding a credit card, and thankfully it was ONLY a credit card and not my bank information because they immediately switch the service to a $3 per month model and you must agree to proceed and complete the sign up. hah, yeah right.

well deleting this app ASAP, they better delete my info, and you better avoid!!!

Hi there, please feel free to contact us directly at [email protected] with any specific requests. We'd be happy to help however we can!

Beware

I downloaded the app hoping that it would be helpful in listing all my active subscriptions, after setting it up, I found it to be unhelpful. I was surprised later to find that it charged me 3$ for its use, despite the fact that it is only supposed to charge you if you use it. Basically, I found it to be unhelpful and it actually ended up siphoning extra money from me rather than helping.

Complete fraud

I downloaded the app because it was recommended on the news to help file unemployment. The app forces you to “contribute” $3 (even though it says it’s free)when the issue submitted is completed. They charged me and never completed the issue. They do not file for unemployment for you and there is no way to remove your card information from the app. I can’t even find a way to delete my account.

Donation?

I saw this app on the Today show boasting claims that it could assist for filing unemployment free of charge. When I attempted to use this service for this exact purpose I found out my state didn’t allow for paper submission and therefore my claim didn’t qualify. The next thing I know I was charged a $3 donation fee. Seems completely wrong to me and the worst part is there is no way to actually talk to someone. Strongly suggest do not download.

Scan

Signed up after seeing this on the Today Show. While I understood they would deduct 3.00 a month after I successfully used their service, they charged me the day after I downloaded. They make it incredibly hard to get to someone to cancel and get my bank charges stopped. My next step will be going to my credit union and have them stop all payments from this company.

Good and bad

I used this app years ago, saw on twitter and needed help forgot what issue i had but noticed on my bank acct a minor charge where i had to google search the charge followed back to this app, dont know how many times i was charged but kinda annoyed me

They’ll Charge You Monthly for Nothing

🚫 This app did absolutely nothing for me in two cases. The disputes just sat there for two months with zero resolution. Total I was charged $6 for nothing, and trying to cancel the subscription through the AI chat is a nightmare. As far as I’m concerned this app is a scam. And no, $6 isn’t a lot of money but it’s enough to write a one star review over. Thanks for nothing DoNotPay - DoNotCharge my card ever again. And DoNotDownload this app.

You know what happened when it is Too Good To Be True, right?

The developer is not honest. He is hungry for 3 dollars that he could obtain through a commission for recovered money if what he offers really works. His decision to offer a cloudy service in which he asks for your bank accounts and phone first leaves much to be desired. He seems to be another scammer. If his app really works he should change how he's doing things so far.

Beware

So I signed up because of the fake credit card they have, well I never even got to use it, you have to enter your card number to sign up, and I couldn’t figure out a way to take the card off there. So I was under the impression they don’t charge your card unless you use their service, I was wrong a $10 charge on my card later! Defeated the whole purpose of the fake card

SCAM - Should be called DO NOT DOWNLOAD

This is an automated/AI app that doesn’t allow for humans to have different issues then what is presented from the short list of options. You cannot talk to a human or get in touch with a human. I cancelled my subscription and it continues to charge me and there is no one to contact about it. I cannot delete my card from the app so it says my account is cancelled and just continues charging. Be careful using this SCAM!

100% FRAUDULENT APP

They advertise that you will only be charged if you use the app, save money from the app or use it’s services. It is a 100% criminal fraudulent lie! Do not give them your credit card or banking information. They will deduct $3 per month no matter what. I was charge fraudulently $3 (not a huge number) but 100% fraudulent. This app is a total scam. Do not download the App or give your credit card or banking information to these criminals.

SCAM

Don’t waste your time, you have to link a card IMMEDIATELY after downloading and they don’t tell you they charge you IMMEDIATELY after you do it, unless you read through the fine print. Working on getting the charge reversed with my bank, because the app makes it impossible to delete your account. Not sure why Apple allows this scummy app on their platform.

Rip off!

How is this reasonable? I sign up for a service for $3/mo that only works if I pay the full year upfront? Says I can easily change details later or delete my account but then there is no way to cancel. I haven’t even used it an hour and want a cancelation and refund and this doesn't allow me to wipe the account! How beyond frustrating. What were all these great news reviews thinking?!

Hi there, you can reach us at [email protected]. We're standing by to help however we can.

Why do you NEED my banking info

This app just screams “Im stealing your identity” Why on earth would anyone give you their banking info if the reason they download your app is because they are worried about identity theft? All the 4-5 star reviews appear fake to me. This app is a great idea but poorly executed. You should not ask for banking info unless I’m making a purchase. Read these reviews and make the changes your target audience is demanding.

Feels like a scam

The service is useless. I have been paying a monthly subscription fee for several months without really using it. Now when I tried to use it, the app dutifully collected all info for my dispute and assured me of near certain success, and then it told me that to proceed with a dispute I have to SUBSCRIBE? even though I have already been a subscriber for several months. That really leaves bad taste.

Big banks dont take little banks aka consumers

I was one of the beta testers for this app and it actually worked. I had some doubts initially, but i was able to get back $150 in fees when i linked my wells fargo account.

I have an unresolved dispute with Do Not Pay

I canceled my subscription with DO NOT PAY over a month ago and they continue to charge my credit card. When I go on the app to contact customer service it says “something went wrong”. There’s no number to call them. I guess I’ll have to get a new card. Needless to say, I’m not very happy with this app. Customers beware of using this service! I’d give it a BIG FAT ZERO!

Nightmare Subscription

This app will not allow me to remove my payment information and continues to charge me even though I have requested to cancel multiple times. It has been a nightmare for me as I lived paycheck to paycheck with almost no balance in my account, and now I am unemployed due to COVID-19. So it just continues to drain my account. Extremely dissatisfied with this service. I wish I could use it to sue itself.

Hi there,

Please email us at [email protected] - we will respond within 24 hours and make it right for you.

Best wishes

DoNotPay Support

Scam app

Scam app that rights fake articles and hires fake reviews. They will slowly collect more and more of your details to use against you and start charging you monthly for nothing. Don’t walk away, run, run away as fast as you can.

Once you leave they will harass you every couple months hoping to con you back into paying a monthly fee for empty promises. Apple really does need to shut down these scam artists.

$36 subscription fee to even look at their services

Charged me $36 just to see what services are offered. After several days, none of my “disputes” had been completed. You can do anything on this app faster on your own. Also, once you attach your credit card, you cannot disconnect it! They just have your card information forever!

Ironic name for a scam of an app

The disclaimer for the $3 monthly subscription charge says it applies only after using their service successfully, when in fact the moment you click consent to the disclaimer, you’re charged $3

Customer service says they are working on correcting the disclaimer, but the charge still stand even when I never used the app to file any case.

It’s ironic to be scammed by an app with a name donotpay

Not today satan

Avoid ripoffs, send $3 a month to DONOTPAY........

App is free. Yet it needs bank info “so you can get paid”, which leads to a “we need to keep the lights on” page to sign up to pay $3 a month for the app. Should you not to sign up, there is no back button, no delete my information, no contact info, nothing. So it was deleted.

Sadly this “Ripoff Defender” is a disguised rip-off offender.

Come on Apple, you let this slip though?

Poor customer service

App states they won’t charge you the monthly fee unless you use one of their services. I have not used a single service and still got charged. In their terms it’s says you can cancel their service if you email them directly. I have done so twice (each a week apart) and still have not gotten a response. Shame on Today show for promoting this app.

Reward points

When you go in to use the reward points to book a flight or even the hotel reservations it doesn’t work. It keeps on saying refresh i don’t know how many times I refresh the app. What’s going on am I not allowed to use the reward points

Amazing!!

Sounds like others have been running into issues but my experience with the app has been pretty smooth. 5 stars! Staying on for more.

Very efficient right out the gate!

Already an action based app with other services I will be using! Something good to learn about during the nation wide pandemic.

Thanks for this gem!

SCAMMY COMPANY

This app is such a scam, they take money from their users just for signing up. I wanted to sign up just so I could see my options for fighting a parking ticket. I was charged for that month, and didn’t realize until I was charged for a second month. They also don’t let you remove your payment method from your account, that alone should be a warning sign. STAY AWAY FROM DO NOT PAY!!!

Hi jakestobnicki, please email us at [email protected] and cite this review. We can explain your options with the Parking Tickets product in further detail and help you with any account related concerns.

Claim process randomly starts over

I was in the middle of the claim and switched to my phone app to pull up a contact phone number and when I return to the do not pay up (I never quit it) it made me start the whole process over again

Hi TinyToyRobots, thank you for the feedback. We'll consider this to make the experience much smoother! If you have anything else to add, we're always happy to listen to our users! Email us at [email protected] at any time!

Somehow- more spam

Downloaded this app, it immediately asked for my phone number to verify. Makes sense- except that then it immediately asks for bank details. I couldn’t proceed without entering them, so I deleted the app. An hour later, I’m getting spam sales texts from them, urging me to enter my banking information. No way to opt out of those. Hopefully blocking their number will prevent more texts.

Impossible to delete from within the app

App is a joke all they want is your info. Impossible to get any straight forward answers using the AI driven chat. Impossible to delete as well now I have to change my bank access noway I want this company having that info. Dug through their terms of service and found a customer support email to demand all my info be deleted.

$3 rest of your life, if you want it or not

So I’ve tried and tried and tried to cancel my membership, I changed my phone number, however that doesn’t matter. I’m charged every month for this stupid app I NEVER USE! NOT ONCE! Talk to someone for app support?? Hahaha! Riiiiight. That’s impossible. There is absolutely NO WAY to contact anyone. It’s flat out a scam. They will collect $3 for the rest of your life apparently

Charged me for nothing. WASTE OF TIME.

I was charged for nothing. It’s only 3$ but that’s their scam. They scam people out of 3 bucks..you’re probably thinking it’s only 3$. You’re right. To one person. What about the thousands that they’ve stolen from? They say I used a service but I in fact did not and have not received an email with anything from them. This service was promoted by Fox News and is a hardcore scam. Goodbye.

This is a scam

They charged me $36 without telling me it was going to charge me at all! It asked for my bank info which I suppose I shouldn’t have given without more research as to WHY they needed it, but upon just linking my account, I was charged. Nowhere did they say I would be charged nor was I given a dollar amount. I am a college student with no money! This has been extremely upsetting.

The very beast they promise to combat

This never worked for me.... and I thought I cancelled it 9 months ago. The free trial card simply didn’t work when I went to use it

I cancelled, the charges kept coming, I disputed with my CC, they stopped... and I just noticed them again. Re-download the app and cancelled again.

Useless and became the exact thing that you try and avoid by using the tool

Fraudulent application - steals your money and keeps charging your account

The app does not mention that it charges you $3.00 a month. Even after you contact customer suppprt, no one refunds you and their customer support in the app simply closes the conversation when you ask for a refund. I had to have my bank block the transaction and refund me. Apple should ban this app for stealing money

Tried to download - unsuccessfully!

It never went past confirmation # page and then BLOCKED me for being a “suspicious” number! 😡Maybe don’t do a piece on Today show if don’t have enough bandwidth to accept new users.

Awesome

This app is the future of keeping the government honest. The chat interface is one of the most revolutionary advancements I have ever seen. They solved my issue and sent the letter for me real fast too. Totally worth it!!!!

How do I quit being charged for this app??

I downloaded this app to help me get unemployment. They did nothing to help me. Nothing. Just kept showing working in it for six weeks. I finally got through to unemployment myself and have deleted this app. It’s still charging me 3 dollars a month. I want the charges stopped. How can I reach someone to get them to stop charging my credit card???

ironically bad customer service!

It’s ironic that an app designed to fight bad corporations actually makes it hard to cancel their own service. You can’t unsubscribe directly on the app or on apple. This should be against apple’s TOS. The ask you to unsubscribe via email. I even tried using donotpay to cancel donotpay... unresponsive, go figure. I’ll mark it up as a malicious charge and ask bank to fight charges

Do Not Sign Up for the “Free” Trial!!

As you can probably read online, these guys start charging you $3 immediately and don’t give you a “free trial”. Their customer service is incredibly buggy so took me 1 hour to even cancel the subscription that I never even signed up to pay for (since I didn’t even use any of their services). Can’t believe they’re allowed to operate with these scams....

Scam! Do not download!

I saw an add for this app and decided to download and I regret it immediately. I attract one of my cards and now it started to randomly charge my account multiple times in middle of the night and also won’t give me the option to remove my card and I haven’t used any of the features. Also couldn’t get a hold of anyone in customer service as well

Scam

Similar to what’s written in other reviews, the app requires a bank account to sign up and states you won’t be charged until you’ve successfully used their services. This is a lie. My bank account was charged immediately. I have two pending items from 5 days ago that have gone nowhere (but the app stated I would get results in 24-48 hours). Do not fall for this scam.

App doesnt let you access without banking info

Not a scam (I’ve heard good things) but overall poor experience from the start. Why would I sign up for something called DoNotPay if literally the first thing it asks me to do is pay? Asks for banking info & doesn’t let you do a free trial through the app. Bad business & won’t make the mistake of downloading again

SCAM

An absolute scam and this page is filled with fake reviews. They DO charge you the second you use a single feature, and they DONT let you cancel your subscription except within a 5 day window a year from when you request cancellation (what the hell?!) I had to cancel my card but not until after these thieves stole $10 in monthly fees.

Want to not pay? DoNotDownload

DoNotGet

This app had seemed like a great idea at first. And time went on they started charging $3 a month. Also, upon signing up, I am now being charged on my credit card for never having even agreed to paying anything. I never agreed to a privacy policy or terms of conditions and have no idea how to get my money back since this app is as vague as possible. Apps this vague and pretty should scare you.

Great app!

Helped me cancel the Equinox gym membership I was dissatisfied with three months early. Saved me $100+ in parking fines in just the past two weeks. Anyone who owns a car in San Francisco or another city must cop this app.

Thank you

The free trial card & waiting on hold for me has really been useful – saves me money & time on a regular basis. Got my whole family to download the app 👍

Don’t get scammed!

Sadly this app is too good to be true. No matter how much information you gather from the spam callers, you’ll never get a dime from them. After several attempts to collect on these callers, I canceled my subscription and deleted this app. The only thing this app did for me was take money monthly out of my account. Don’t get scammed trying to protect yourself from spam calls!

Cards not working anymore...

When I first used this, it was amazing! But now I have been sitting for hours try to get a card that works. The cards are either expired or have insufficient funds. This app does have other services that some might find useful, but for free trials, you might have to look elsewhere...

Wow. Impressed.

Just signed up and am already really blown away by the product vision and customer service. The temporary CC alone is incredible. Highly recommend this app!

Hey! Glad to hear you're enjoying the app. We work hard to personally handle issues that our users bring to [email protected] and it's certainly worth the effort when we can improve the DoNotPay experience for someone so thanks again :)

Horrible app

Signed up for all the birthday gifts and took weeks for them only to say I got one crummy American Eagle 15% off coupon! In addition, I was in the midst of reporting a robo call and app shutdown. Every time I try to go back to continue with providing details, I hit ‘send’ in the app, my response disappears or it repeats questions I already answered! Yes I am on the latest version & restarted app several times.

Charged 4x w nothing to show

They say they don’t bill you until they serve you, but I’ve been charged 4x in a single day and the form that the AI/robot created for a single issue is not usable. It took a lot of digging to figure out how to cancel, but I don’t trust this “helper” app at all. In fact, it seems like it will be causing me a lot of headache that I didn’t have before trying it. Beware!!!

Bad service: need customer service

So, I downloaded this app with very high hopes for it, but it charged me money without my permission, I’ve tried to remove my card information but it will not allow that. Also, I’ve tried contacting customer support, and have gotten no response. I would like to get a redound, because that transaction was not authorized. Do not recommend it!

They charge but nothing works

The company I'd like to use this service on is do not pay itself. They charge you from when you first set it up even though they claim you won't be charged until you use a service. Them when you try to use a service, everything is extra or simply doesn't work at all.

Hi there, we welcome you to email us at [email protected] if you are experiencing technical trouble while using one of our products. We'll be with you promptly to help sort out any issues!

Total Hoax

Do not download this app unless you are willing to not only give away all of your info, but to pay a yearly subscription of $39. Totally misleading app that wastes your time until you actually get to the end of the process. Save your time and go somewhere else.

Also, even after cancelling your subscription, they hold your card on file. Super sketchy.

Hi ntc479! We take great care in handling matters of privacy. If you have any concerns, please email us at [email protected]. If you tell us what we can do to help, we'll be vigilant in resolving it.

Rewarding and easy to use!

This app saves you time and money and it’s as easy as placing a virtual food order. Highly recommend!

We're pleased to hear you are enjoying the app! If you have any feedback for us based on your experience thus far, don't hesitate to reach out to us at [email protected].

Not impressed

Seems like the app still needs work. It can’t find my recurring subscriptions in my accounts. I’ve had issues out over a week that are unresolved (it said to check back in 48 hours... maybe they meant 480 hours?).

I think it has potential but it isn’t there yet.

Chime Bank says their secure too!!

I recently got this app and upon asking for login for my accounts, I quickly deleted. Chime Bank which is supposed to be federally secured just stole 529. from my account and refuses to give it back, said there was no mistake that they let 2 different people which they know the names of steal my money. Don’t trust them with your info!!! You will regret it.

Being Charged And No Way To Cancel

I saw this app on the Today show. It was advertised as free. I downloaded it for help with filing unemployment. I was charged $3 and was going to be charged $3 a month after that. That is not explained up front. And now there’s no way to cancel my subscription. So I’m being charged for something I never used and can’t cancel. Very disappointed. Beware.

Spammers

I signed up and out my number in and whole I reviewed the app, I found out it wasn’t what I was looking for so I deleted it. They messaged my number for sign up stuff, but I’ve received 18 messages in only a few minutes asking me to sign up and stuff. My phone is being blown up and it’s annoying.

Don’t waste your time.

I read about the app in an article and it said they give you a burner credit card supposedly to help you “fight the scammers”. I wouldn’t know because the article purposely left out is that it cost 3.00 a month and you can’t even get past the first screen without giving them your bank information or a credit.

The app isn’t ready for using

“Skip waiting on hold” feature doesn’t work at all.

“Trial card” feature doesn’t work at all.

I do not recommend this app as above mentioned services don’t work. But the app charged me for £3 subscription straight away. I wish developers cared about app services the same way as about charging customers subscription fee.

Scam, scam, con artist

Classic con - they got famous with publicity about how they’re the modern Robin Hood (thanks Wired magazine). Then they go from free to a monthly fee. They do not tell you upfront, only after they get your credit card number. Even if you cancel immediately, that’s still $3 they won’t refund. The exact thievery they claim to fight. Sickening. (Joshua Browder, please don’t respond with your usual whining. You only sound more hypocritical).

Robocall Fighter Not Work

So the fake credit card feature is supposed to give you the company information of the billing entity when it is used. The fake credit card works as intended but does not give the company information, that or I just cannot locate the information on the app. Either way, the app isn’t living up to expectations.

STOLE MY MONEY

The Donotpay app stole my money after I already deleted the app from my phone.

I downloaded the app, they said they would charge you as soon as you start benefiting from any of their services. I looked around and deleted the app, cautious not to use any of their services. I deleted the app, and two days later, they took money out of my bank account! Do not download.

Great app!

DoNotPay has saved me save hundreds of dollars from receiving inaccurate parking tickets. Not only have I disputed parking tickets with a DoNotPay, but I’ve also received great legal advice from the app as well!

Game changer

This product saved me so much money! I used to always get scammed by the free trial sites but now I don’t have to worry about it anymore with donotpay! Sign up today!

Perhaps they should mention the $3/month charge

Installed this app because it looked interesting. Never got around to using any of the features, but noticed I was being charged $3/month. If they mentioned this ahead of time, I would not have signed up.

App also tries to trick you into not cancelling. “Confirm Cancelation” button is light gray and “Don’t cancel” is bright purple.

Very useful app

I’vs tried a couple of other apps with a similar purpose, but this is by far the best. Easy to use, highly helpful, and easy to navigate.

Give u my bank login? Never!

I read an article about this app that had great things to say. But after downloading it I was shocked to see it wanted my login credentials for my bank. Are you kidding me? I wouldn’t give that info to my mom!

I can see if it wanted a routing number and an account number, but there is no chance in hell I would hand over my login credentials.

We don't actually get your login credentials. You enter your credentials in order to connect your bank account with our app using Plaid, which is a service that allows us to do so securely. Hope that helps!

I’m a fan

I love using this app, as a college student it is important to keep track of every dollar spent. With donotpay I was able to effectively deal with situations that include parking tickets.

Scam

Takes your bank account or cc info upon downloading the app. You cannot even see its functionality without paying. Then once you use it, it says it’s “working on your claims” which takes a month, so they bill you again. Then nothing comes out of it. Not a single claim of mine was resolved. Total waste of time and money.

Nothing works

Updated app. Submitted information. Went to have it review my subscriptions to save money and it just gives a grey wheel and stops. Nothing happens. Have to email them to remove account information which seems suspicious. Why not just let me remove my account information myself? Do not use DoNotPay

App dosn't work

App is not fully functional and customer support is terrible. My email service does work and customer hasn't helped or at the very least offered to refund my wasted money. Wouldn't recommend at this point until the developers fix the bugs and take into consideration the need for GOOD customer service.

Worse than useless—actually fraudulent

Watch out for the slick fraudsters behind this app! They have another app in the Apple Store and are now scamming by promising “Coronavirus assistance.” Weeks after I downloaded Do Not Pay, they stole 12x the monthly fee I agreed to, failed to execute promised functions, offered no customer recourse, and, I notice, have racked up 80+% BAD/one-star reviews on TrustPilot. Fool me once, etc.

Help

The process was easy but DNP could not assist with unemployment because you do not serve Texas! Why???

I’ll try your app for other issues that may come up.

Absolute trash and Scammers

I wanted to terminate my account and there is no option for that and the only way to get in contact is through email and I’m being ignored and now I’m being charged for something I didn’t even wanna use nor ever did use so I advise y’all to terminate my account and lose my information before I file for fraud against y’all

Please refund fee for purchase I did not make.

Hi. While exploring the app for the first time I tapped one of the options to see what it was like. But, I never went further and never completed the process. Yet I was still charged the $3. Please refund this and cancel my membership.

Also. One should not have to interact with DoNotPay’s customer service through the AppStore review system.

Do not use

Everything is an upsell in this app. I signed up for the $36 subscription, but it has been useless. Asked for a refund and was denied because I'd already signed up and used the app. Beware of the robo revenge generated letters as i have been advised they are worded incorrectly and could leave you open to litigation yourself. Save your money. This service is not worth it.

Can’t end subscription

Asks for a $3 monthly subscription that you ‘can end at any time’. I found out this app can’t actually help me so I want to end the subscription and remove it but when I talk to the bot that’s supposed to end it for you it says it needs more time and I’m just left there refreshing. Gotta call my bank now to block it.

Yay

Saw this site in the today show today. Thought I would give it a try. I trust the site since it was on the today show.

Paid Subscription

The app is misleading and you will be charged immediately after entering bank account or Credit card. They claim they are transparent and only charge if they save you money or use a service, I guess logging in qualifies as using the service. It’s ironic that an app to stop unwanted subscriptions does this. How does this app have a 4.3 rating?

Hi there,

We are sorry to hear that you do not want to pay to use out services. We are very transparent about the payment during the signup process and in media interviews that it costs $3 to use some of our services. In exchange for few bucks, we have a team that builds and operates the app 24/7, have committed to never sell or share user data and have no advertisements whatsoever.

DoNotPay has such a high rating (with thousands of 5 star reviews) because a lot of people do not mind paying. We understand that even at this low price point, it may not be accessible or desired by everyone.

Some popular finance apps are free. However, if you are not paying for the product, you are the product. We would rather have a direct relationship with our customers.

Please email [email protected] with your concerns and we will work to make it right in your case.

Technology that serves the people

This is the first application I’ve ever used that uses technology to put the power back in the hands of the user. Brilliant!!

Money Saver!

Not everything works for everybody, so I was a bit skeptical, but one of the biggest things I struggle to keep track of is canceling free trials. So excited to keep saving money with DNP!

Satisfied

Needed a few fixes at first, but after the update I really like this app, very innovative and creative. I have it readily accessible whenever I need it now!

Amazing app

I’ve gotten 2 parking tickets and this app has saved me around $80 in total! I would highly recommend this app.

That's amazing to hear! Glad to know we could help :) Thanks for sharing!

Keeps charging me

I downloaded this app because it was said on the news that it would send in an unemployment application for me during COVID-19. The app said that my state doesn’t accept paper applications so they couldn’t do anything for me at this point. So even though I haven’t used any of their services, I keep getting charged $3 every month.

This app is horrible and will steal your money

This app does exactly what it says it’s out to protect you from. I signed up, didn’t use any of their services but they still took my money. I submitted an inquiry immediately, assuming there must have been a mistake and literally no one got back to me. I tried following up but got the same result. It’s been months. DO NOT USE THIS APP.

Says card not activated

Over 48 hours ago I signed up and was charged the 3 dollars but card was never activated to use in Robocalls. I have reached out to Josh about it twice with no response. If I don’t get the card activated soon I will leave my comments with Fox News where I first watched the video on this. I’m happy to rate much higher but the card provided on app does not wot.

Hi there,

Please email [email protected] referencing this review in the subject. We are confused as to the problem you are having. I’m very sorry about the poor experience and we will make it right.

Thank you,

DoNotPay Team

AUTHENTICATION ISN’T WORKING...

I downloaded the app looking forward to use it but I have been getting an error message that the Authentication number they send me doesn’t work. After a few times and multiple codes they have sent me I get locked out. It’s happened 3 days in a row and there isn’t even a clear way to contact them. So I can’t recommend it.

Avoid This App

I downloaded the app and linked my account just to see how it would work and it immediately emptied my savings account! I had to call my bank to put a stop on it! Avoid at all costs! I don’t know if it’s a scam or the supposed robot technology is just that primitive, but either way don’t even attempt to download this app!

Hi, please send us an email at [email protected]. We would be happy to help you out with these issues in anyway we can. We hope to hear from you soon!

Reset itself and now I can't see my account. This app is bogus.

App started resetting on open. Can no longer see my attempt to cancel my gym membership. Signed back in and it doesn't show it even though it has all my personal information saved if I go under account. No idea if it'll charge me or not for the gym cancel.

Hi HerSiliconSoul, we would be happy to take a closer look at your account as well the gym-cancellation dispute you submitted. Please email us at [email protected] and we'll get back to you shortly!

Do Not download (pay)

-Auto charged my credit card, even before the app “helped” me

- I signed up for a service and it didn’t forward any of my verification codes to my actual email address, so I have no way of using the service.

-No place I saw in app to cancel 3 mandatory tip

- I will update if my issues get resolved, but currently it seems pretty scamy

Hi there,

We have just updated the app (1.7.3) to address your issues. In addition, please email us at [email protected] and we will make it right. I am deeply sorry for your poor experience.

Thank you so much

DoNotPay Team

Super useful

I kept noticing Uber charges being higher than the quoted rate and wanted to find a way to get refunds. Grateful that this app was able to seamlessly get refunds for me.

Amazing

I went on a vacation and was having a really bad time and this app really saved my trip... I highly recommend it.

Man long time needed

Man I realy hope u guys wrk I haven’t had any help in 17 yrs so I’d be the first I keep sayen that but no ones been able to help so hopefully u realy are the first

Total scam

DONT USE THIS APP!! This app continues to charge you $3 even if you cancelled your subscription and they don’t send an email invoice so when you get charged you’re scratching your head wondering where the charge is from. Deceptive tactics. Had to call my bank who told me the only way to get them to stop is close my bank account!

Scammers

They took all my money from my account and overdraft my account now I’m going to have to talk to a lawyer to look further into this so called helpful app they are nothing but scammers and the good reviews are probably the scammers who made this app... please everyone do not download this app and do not fall for their tricks they will drain your money from your account DO NOT FALL FOR IT

Can’t download

Have been trying to download for 30 minutes. Now the app has blocked me! Can’t download!

Terrible!!! DON’T DOWNLOAD

This app keeps charging my credit card without me even using their services! There is no way to end the subscription or reach them for customer service. Now I am being charged every month with no way of stopping it without contacting my bank.

This is a terrible app, don’t use it!! Such a disappointment.

Great App!

I haven’t used this to it’s full capacity of yet until tidbit ifvthis really works I’ll be screaming from the mountain top hat this is worth you time, commitment and efforts!

Not a way to bypass the website

Tried to sign up on their website but they wouldn’t accept my virtual credit card. Hoped I could come here and use Apple Pay, but can’t even sign up without entering a phone number. I’m trying to use this service for privacy, but they don’t want to allow me my privacy.

Hi there! While we do not accept pre-paid cards, we do accept Apple Pay. We allow sign-up and two-factor authenticated login via phone or email for security. We respect user privacy and take the utmost care to prioritize it. If you have any specific concerns, we would be happy to address them if you email us at [email protected]!

Huge SCAM!

We saw this on the TODAY show, downloaded and just took a peek at what it could do. It forces you to put in a credit card to even see what it can do. It reassures you that it will not charge you unless you use the app, which is a HUGE lie! Don’t do it! I have had to dispute charge after charge and I’m so mad I even looked at this in the first place! UGH!

Charged for nothing

I had an issue with a company who wouldn't response to my complaints. Donotpay charged me and claimed to resolved the issue, starting "I've transferred you too the appropriate customer sales representative." They didn't transfer me to anyone, and nobody contacted me. I've tried to reach out to donotpay, but they are harder to get ahold of than the first company.

Needs credit card or banking information

First screen wants credit card or banking information with no useful explanation - and no path to help or further information. Free trial virtual card is a great idea but I don’t know why they need my credit card information before they even explain how the service works

Do NOT PAY FOR THIS WORTHLESS APP!!!

They “provide” services that with minimal effort you can do yourself. Therefore, there is nothing they can do that you can’t do yourself.

Cannot remove bank account

There exists no way to delete your account or even just unlink your bank account. If you delete the app, the bank account stays connected. I don’t care if they are using plaid which makes it a little more secure. I want to delete my account including the linked bank account.

Scam

This app is a straight scam. They don’t deliver what they say they will so you’ll get “points” but you cannot redeem these “points” when you cancel. I cancelled, didn’t receive anything, and still got charged the $3. No option to remove your bank account information. I don’t trust this site and neither should you. Reporting to the FCC.

COMPLETE SCAM!

I never write reviews but I needed to for this one. It is a complete scam. It says you will only be charged if you use one of their services but that is not true, they will charge you no matter what. It’s impossible to talk to someone so you’re better off calling your bank. The robots don’t help and the app just wants your information.

A Fraud - no response, took my money

I downloaded the app but didn’t try any services Yet same day it charged me $3 as if I had. I submitted 5 different requests via the app to fix and refund but no response to any. Promised reply in 2 days and weeks later, nothing. I did try a dozen times but app kept giving error when I submitted.

As I said, fraud.

The irony

1. I was never aware that the app charges $3

2. As soon as I click my bank information to take it off the app closes! This is obviously made by design and I cannot believe that the developers would do something like this when they market themselves as A) free and B) helping people win legal disrupts through understanding regulatory details.

Hi Eric,

We are deeply sorry for the poor experience. An update has just been released to address the two issues (1.7.3). Please update your app. If you are still having trouble, email [email protected] and we will make it right.

Thank you

DoNotPay Team

Epic Developer!

The app wouldn’t work for me at first. Chats were freezing. Server errors, etc.

I emailed the dev and they fixed it immediately. Now everything works and it’s EEEEPPPPPPIIIICCCC!

Can you please email [email protected] referencing this review? We want to look into this further

Can’t get past step 1

Was very excited to try this app following a article in Motherboard. Unfortunately, similar to previous reviewer, can’t get past registration page. ‘We blocked all request from this device due to unusual activity. Try again later’ Great intentions but it seems the app needs a lot more development.

Unsubscribe doesn’t work

App states that charges begin when you use their service for the first time. I stupidly set up my bank account first, but decided not to use the app. I found a charge in January on my bank account. I used their chat bit to unsubscribe and demand a refund with no response. Next month I found another charge. BEWARE!

Misleading

I was excited to use the card number for trials but as soon as I opened the app it required me to given them my card number or banking information. That’s ironic considering this app has a feature that generates a fake card number for trials. I have no idea why they need my card number to access a fake card.

Wow

Really amazing. Huge flaw with customer service issues though. It’s asks follow up questions without saying which complaint they are referring to!

Great

I didn’t believe the app at first but once I started putting more and more in I started getting money back ! Reply great app for saving

Exceeds expectations

This is one of the most useful if not the most useful app ever! They’re seeking many ways to help the ordinary person.

Thank you for your kind review, BadRobotsandCoffee!

Very helpful easy & quick

Easier than I thought!

Ironic how you can avoid paying others but not DoNotPay

Isn’t it ironic that DoNotPay helps you avoid paying subscriptions to other companies, but doesn’t even let you delete your own bank details and steals $3 sneakily from you until you cancel the subscription?

“DoNotPay for everyone else, except for us”

Hi there! We're sorry to hear of your impressions. If we can help in any way, please get in touch with our support team ([email protected]). We'd be happy to help manage, update, or clear any of your personal information if you would like us to. We'd like nothing more than to improve your experience!

You should try this

First time trying it, I couldn’t believe how easy it was.

Watch your bank withdrawals from this app !!

This app does not work ! Has you going in circles then asked me to check back in 48 hours ( after I requested help) to see if my issues were corrected. In the meantime made 3 (THREE) withdrawals from my account !! I don’t know why the “ Today Show” did a story on this app and how great it is . Bad, bad, bad !

Won’t let me remove credit card

Won’t let me me remove the card I used to sign up. Charged me money in spite of solving absolutely zero problems. Just wanted to check it out, now I’m caught up paying a company that won’t give up my financial information. Essentially creates the problem that it purportedly solves. Horrifying.

Dishonest Marketing

You will be charged $3.50 after downloading the app and inputting your card information. You cannot remove your card information yourself. The app is not free at it claims to be. Whether it works or not, I do not know but if you are willing to pay for a subscription then go ahead and try it.

Personal info

You have to give them your bank account number and credit card number just to get the app started. Since I wanted the app to do other things, like look through licensing agreements, I don’t want the developer to have my bank account number, and I will not be using the app.

Response Editing

I would like to be able to edit a previous response.

taking back what’s mine

I hate parking tickets. With. A. Passion. Now there’s an app that’ll fight it for me automatically?! SIGN ME UP FAM. I HATE TICKETS SO MUCH…. Especially when they purposefully make it confusing.

Can’t cancel subscription

It’s ironic that for an app named DoNotPay, that I can’t get them to cancel my subscription. I’ve done it three times now, and despite not using the app, I keep getting charged every month. And since they debit straight from your bank account, options are limited to fight the charge outside the app.

$3 for opening the app?!

They charge you $3 no matter what just to open the app. I simply wanted and overview. Ultimately the app was not helpful to me and saw this in 5 minutes. Yet I am charged $3. Maybe some people are okay with this but they should at least let you start a service/dispute within the app before charging.

Scam

Tried the app. Charged me .50$ immediately and then 3$ when I created the burner card. Burner card not active. Description says the app is easily canceled via the app. Not true. No way to do that. You have to email customer support. No confirmation it was canceled so now I have to call Amex to block the charges. Waste of an hour. Skip it.

Thank You !

Seen this discussed on the Today Show, haven’t used the app at this time. Will use if ever needed. Thank you to the Robin Hood of the internet

Just Joined

It’s intuitive and friendly and easy to use and I guess now I’ll wait and see if it works lol

Can’t connect bank

While I’m sure this is a great app, I can’t find my bank in the service that they use. It’s Gesa Credit Union for anyone that might be trying to use this app. Or for the developers to add it.

Scam

Requires your credit card which is immediately charged and then there is a $3 a month fee on top of that. Going to have to call my cc company for a refund as I never authorized any charges and cancelled as soon as I saw the agreement for the $3 fee. So much for Apple protecting consumers. They block apps I want to use but let crap like this in.

“Unusual activity”

Yeah my mom told me about the app, said it worked well. I was trying to log in and make an account and the app kept crashing. It finally comes up and tells me that I’m blocked because of “unusual activity.” Gotta be honest, not sure how refreshing the app is going to lead me to being blocked from it but okay😑

Best APP ever

Absolutely worth the subscription. Customer service is quick to resolve any issues. The best app I’ve ever downloaded.

Coolest thing since sliced bread

This app saves so much time and does things I wish existed a long time ago!

Mind Blown!

Seriously I highly recommend this app. I feel like I finally have someone on my side .

Cancel My Subscription!

I’ve been trying for 3 months to cancel my subscription, and the only way is through the app bot. But instead of cancelling, it keeps saying it has extended my membership to “invalid date.” This app feels real scammy right now! Please stop my subscription and issue a refund back to February 2020!

Charged $3 when it clearly said only charged if filing a claim

For an app that was designed to assist with your frustrations this one only created one for me. I am ok with $3 charge IF using for the service, however, I was charged just for downloading it. I want to cancel now and can’t get any help in doing so. Don’t waste your time!

Do not pay...the maker of this app!

App stated that a monthly charge would happen when services were used.

No services used, but was charged less than 24 hours later. No response from customer service after 48+hours.

Looks like a call to the bank is necessary. Super shady. 🤔

Tried to charge my card without authorization

The app shows a “connected” screen and requires bank or credit card details then attempts to charge the card entered. The app never presents any list of charges or that it will attempt to charge your card. This app should be pulled from the App Store.

Extremely Buggy and Poor UX

1. Extremely poor and unintuitive UX that hides behind a good-looking interface. Chat experience is poor, when simple buttons when would suffice in executing important actions quickly.

2. No way to delete account data when in FREE trial.

3. Constant errors when performing any meaningful actions.

Total crap

I tried using your app and the trial card. The card never worked for me. Also you took $3 from me for no reason and I did not used any service from you. When I tried customer service I get an error that email is not setup. What the crap is this.

I need my money back.

Hi there,

Please email [email protected] and we will look into your account to make this right. To be clear, you need Apple Mail set up on your device to email us there, but you are welcome to email [email protected] and we will reply 247.

Thank you

DoNotPay Team

Worthless

Don’t waste you time or Money on this app. Tried using this for unemployment. No communication from this app at anytime! I even filed a second time thinking I did something wrong. Again, nothing from the help section as well. wish I could give this no stars. Worthless junk.

Getting charged $3 TWICE every month.

Have tried a number of ways to get through to support. No luck. Help!!!

Getting unemployment

This app is a life saver for me! It saved me so much endless time getting thru to the app online!

Sus

No way to remove card information once subscription is cancelled. No longer interested in continuing service and there’s now no customer support option but it clearly states they still have my card information on file after cancelling.

Unable to cancel

Once they get your credit card information they then say they will bill you monthly. No way to opt out and no way to cancel it in the app. Both tasks that I tried to get help with were not completed.

It’s a sham. Please tell me how to cancel my credit card?!

Sneaky subscription

Puts a sneaky $3 per month subscription charge on your account every month! The description is just "Subscribe", so it's very hard to figure out where it came from!

Also impossible to figure out how to cancel it, even though they can cancel OTHER services easily!

Beware, Costs $3 for Free Trial

As many other users have said, they will charge you $3 just to browse the app, despite it stating you don’t get charged until you use the app. I cancelled my “subscription” and deleted the app a few minutes after downloading it without using it. Still got charged $3.

Nope

The first thing this app does is ask you for your phone number and bank account information. It doesn't even let you into the app or give any explanation on why I might want give out this incredibly sensitive information. I'm sorry but that's instant delete.

Hi there! I'll try to address your concerns regarding the connected bank accounts: we ask our users to connect their bank account so we can send them the money that we get back by appealing their bank fees. To do so we use a service called Plaid, which is also what Venmo, Amex, and Coinbase (among others) use to connect their user's bank accounts to their apps!

$12/month, $3!

I don't know why every review and news article claims this costs only $3 per month. Upon download and sign up, it immediately presents a $12-per-month paywall. That's quadruple the price! And no free trial, I don't even know if this will work! I might as well buy a traditional phone number.

Ironic - unauthorized charges

I downloaded this app to fight against unauthorized charges and it billed me $36 and signed me up for a subscription without my authorization.

Do not give this app your bank account information. They ask for it to monitor for fake charges and then bill you without asking.

Terrible app

This app will not let me delete my unwanted subscription because everytime I download the app it crashes it said I could have a free trial and then I charged me 3 dollars after I unsubscribed 5 minutes after !! TERRIBLE APP and what’s worst of all the app just charged me again when like I have previously stated am NOT SUBSCRIBED

Outstanding

Their process is as easy as it can get so far.

They made it right

I had an issue and thought they didn’t care. I was wrong. Wow. They care.

It is a lie

In the news they announced the app and said that it was totally free that all you needed was to put your card but when you’re doing the set up and put your card on it says it will charge you a of three dollars a month 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️ that’s why is good to check and always say too good to be true.

Amazing!!!

If this works like it’s supposed to then this a miracle. This feels like something from fifty years in the future. Lol

Feels like a scam

For several weeks now, any time I attempt to open the app, I get a message it is not able to connect to servers. This I cannot move forward and end the subscription I am getting charged $3 a month for.

The app should rebrand to the more accurate name of DoNotBother.

Hi - we're sorry to hear about the trouble you've been having. Please email us at [email protected] and we'll do our best to sort this out at once. We look forward to hearing from you!

Amazing

Easy intuitive and friendly!

Charged without notice.

Downloaded to try and never used. Found a suspicious charge from the app a few weeks later and had to puzzle my way through their stupid automated response system to figure out how to cancel it. Love the idea, but horrible transparency.

Stay Away

The app has no way to remove your bank account. There’s no way to delete your account. It claims it will only start billing you once they do something for you - lie - I was charged immediately. Developer has still not refunded me and seems to be ignoring my emails now.

Life changing

I’m sure I’m getting ahead of myself but this app is absolutely incredible.

Fantastic App

Well designed and so easy to use - thankful that my money was saved

We're glad to be of help. I'll also pass the kind words along to our designer :)

Helping regular people

An amazing tool that levels the playing field

Unable to select account

Downloaded and installed the app. This app uses Fabric to connect to your bank account, but after inputting my credentials and confirming that the correct account is listed, there was no accept or continue button. I am just stuck unable to use the app

I want to cancel

I wish to cancel my subscription, but I no longer have access to the phone number I used to open the account. Please help me!

First time user

So far, so good. Easy and hope it will be quick.

Not free. Immediate demand for bank info

I would feel a lot more comfortable with this app if it didn't ask for financial information until it asked for payment for services or to refund moneys to me. To make it the first interaction with the app is a terrible, off-putting user experience. Transparency and honesty are not optional.

Scammers

I tried the credit card for free trials and it didn’t work and so they told me to just try a new card but then wanted to charge me $36 for creating more than one card? Your card didn’t work and so charge me more? Screw you guys. You’re not helping people you’re scamming them.

Hi benroberts37, have you contacted [email protected] about the initial issue you were having with the free trial card not working for your merchant?

Terrible and deceptive business model.

The company states that it's a $3/mo subscription. Not bad, until when I attempted to go through the app with my issue, they want me to sign up for the full year at $36! You don't pay $3/mo, you're paying $36 to even have access to help. Pretty scummy business model.

Hey stiffcliff, if you have questions regarding products please email us at [email protected]. Our priority is to make the DoNotPay experience as smooth as possible for everyone, whether on iOS or web. Additionally, we will happily consider any feedback you may have. We hope to hear from you!

App is terrible!

I’ve now had to answer repeated questions over and over for paperwork I previously submitted last month. There’s barely any communication for when you have a question and they sell you on the idea that it’s a time saver but I’m finding out it’s not.

Free trial?

I thought I will have a chance to check it out before giving my banking information, but right from start they ask for $3 and bank account or credit card. You should mention that before people wants to download your app👎

First step is to give my bank password?

For some reason, the first thing the app does when it opens is ask me for my bank password. There’s nothing you can do in the app until you give them the password to your bank account.

You just save money

It’s so easy to use... it’s like they’re just giving you free money 🥰

Hi shewidan, we're glad to hear you're finding it easy to navigate the app! If you have further feedback, feel free to send it our way at [email protected]!

Thank you

We need ur service. Happy to pay $3 forward to theirs to help too

Really scummy developer...

They tell you AFTER you download and install and provide your personal details “oh by the way we’re gonna charge you $3 a month.” Like, if I had $3 I’d be fine with it, but... I don’t. Please delete my info, scammer! Wish I had looked at the reviews closer before downloading.

Don’t put your info it’s a trap. They will charge you

Don’t input your info. They will charge your card. It’s a trap. Their is no way to get your money from them. It’s not free. They don’t even give you an option to remove your card.

None of the trials work. Nothing they say work.

Total scam stay away

This app keeps your bank or credit card info and doesn’t let you cancel your “free trial” or subsequent subscription that they activate. Also, the customer service tab is a fake bot that doesn’t even attempt to solve any of your issues.

Use This App

Need Help go to this app for all the paperwork headaches that arise with government applications on government websites that do not work at this challenging time.

AMAZING!!

Why didn’t someone think of this sooner! This app could possibly be my new best friend and advocate!

Hi there! Thank you for the splendid review! If you have more to add, don't hesitate to reach out to us at [email protected].

Unable to cancel $3 “service” or remove my bank account details!

Don’t fall for this scam. Reoccurring $3 charges. Unable to cancel without an awful chat bot. Even then, my financial institution information is still stored on the app with no ability to remove it.

Unhelpful chat bot. Can’t reach a real person.

Avoid the coming panopticon...

Do not pay is the best way to protect your privacy and your money.

Unbelievable Service.

Is Robin Hood in this App?

This is amazing - how incredible to help people that don’t know how to get through all of the red tape !!!

Neat concept but murky design

This is obviously a great and innovative idea, but basic design is missing. You press one button by mistake - it instantly charges you. No reversal, no confirmation prompt - nothing. This is basic stuff and leaves a very bad after taste.

Hi there, if you make a mistake, just let us know ([email protected]) and we will help you change it. We are very friendly and will generally respond within a few hours (247/365).

Downloader beware

I read about the app and wanted to check it out. To do that I had to provide my banking info. Said I would not pay unless I used their services which I never did and yet they still took their “tip” out of my account without prior warning.

Fraud scam

This application is a fraud and scam I have never once downloaded this application and yet they’ve been taking money out of my account since February 2020, I have called my bank to stop payments and I also called my local police department to file a report!!!!!!!!

Please avoid

Do your due diligence. Search reviews. Read a few of the 1-star reviews to get a taste of what this app is going. Customer after customer say the same thing.

I wish it worked but sadly it isn’t safe, not privacy oriented, and not as advertised.

Absolute trash

This app does not do what is said it would do. There is no customer service except for a robot and they charge $3 a month. How are you going to charge for a service when the app doesn't even submit your issues? Stay away.

Don’t download

They charge you 3 dollars a month. I thought that would be a good deal to help me file for unemployment. I filled with them and it’s been 2 months and they’ve done ABSOLUTELY NOTHING. I had to go file myself. I’m embarrassed that I actually thought that it would be anything but a scam. Buyer beware.

$3.00 charge

I’m sure this ap is helpful if you need it but they say you won’t be charged the $3 unless they help you, which is fair, but I was charged $3 immediately when I signed up and then again the next month and never used the ap or it’s services.

Downloaded on Tuesday, Thursday my info was stolen

Downloaded Tuesday afternoon. They ask for credit card info and a monthly fee of $3. Woke up Thursday morning to an email from my bank asking if I made purchases in California (I’m in Virginia). Never had any problems with fraud until I downloaded this app.

Unclear why it’s charging me and can’t get ahold of customer service

I can’t get ahold of their customer service and I’ve been charged for nothing. Was finally able to cancel the subscription but still insane that I am always routed to a bot on customer service. So insane

Terrible

It’s the height of irony that this app claims to help you with litigation, canceling/disputing services, etc., yet doesn’t give you an easy way to cancel its own service. It automatically subscribed me, and I can’t delete my connected account, delete my account, or cancel the subscription.

Love this app!

Waiting to see if they really get me money , but I get 100 calls a day

Can’t Proceed without Giving them Bank account Password

Can’t Proceed without Giving them Bank account Password!! I’m NOT doing that!!

At a minimum, they shouldn’t need my password!! No other services that I use need that. You don’t need my account password to send me money!!!

Hey! We ask for our users to connect their bank account so we can send them the money that we get back by appealing their bank fees. To do so we use a service called Plaid, which is also what Venmo, Amex, and Coinbase use to connect their user's bank accounts to their apps! I hope this helps clear some things up :)

Does not work

I tried the app on an Audible subscription using his process but was billed after the trial period. I submitted a request for the issue to be researched and haven’t heard back after a week.

Also, Customer Service is non existent since your using a BOT.

Doesn’t Work

It’s been a week since I requested the app to generate Small Claims Court documents. The status hasn’t changed: “we’re solving it behind the scenes. We’ll contact you if we need anything else from you.”

I Love Donotpay

I love Donotpay, has helped me with a lot of my legal problems and getting people to do what i want.

Hi Steve, we're always happy to help! If you have further feedback, feel free to send it our way at [email protected]!

Don’t even bother

I don’t even know why people are even Downloading this app, I should’ve read the reviews before putting any of my info in.. now I’m stuck with even more spam callers and can’t seem to delete any of my info from them.

This is a scam.

They claim that they will not charge you if you have no use of their services. I have been getting charged $3.00 for 5 months now with no authorization or knowledge on my end until now. Sent an email asking them to terminate my account.

Asks for banking info WAY too soon

Why on earth would I be willing to give my banking info on the second screen of an app? Let me see what the app has to offer before I trust you with that kind of information. It might be great, but I’ll never see it.

Charged me though didn’t benefit

This app states that it will begin charging you when save money or use its services. Neither happened and it began charging me money. Then when I cancelled there was no way to ask what service I had used. That’s why I’m leaving this review.

Canceling subscription

Tried emailing to cancel my subscription, but i got no response and will be filing a complaint with the BBB. Money was just taken from my account recently even though I sent an email to cancel the subscription many weeks ago.

Incredible

I’m so grateful for this app! It’s so convenient and easy to use. DEFINITELY recommend!

Token Mismatch Error

First time downloading app today and I keep getting “token mismatch” error when i put in my mobile number. Can’t get passed it to check out or use the app. Very disappointing.

I will update rating when you fix the issue.

Hi there! We're sorry to hear about the trouble you've been having trying to sign up. Please visit our web portal - donotpay.com. You shouldn't have the same issue signing up there! If you have any other questions or would like any guidance on how to use our products, feel free to contact us at [email protected]. We'll get back to you swiftly to ensure you have a good experience using DoNotPay.

Very disappointing

This app and services were mentioned in the evening news and I thought that it was great idea. Before signing up i check the terms and conditions and they mentioned the monthly fee but only if you start using one of the services.

I thought “oh well no arm in entering my card f I don’t get charged”.

After about a week i looked at my bank account and i see a $3 charge from the app.

I NEVER USED ANY SERVICES PROVIDED BY THE APP.

I contacted customer service and i got the run around from a automated service.

BE AWARE THIS IS A SCAM

No idea what I’m even paying for

The first screen requires you to pay $36 a year to even get into the app. I don’t even know what I’m paying for! Provide a free trial or clarification of all the services I’ll be getting. Don’t just ask for money upfront

Hi there, thank you for your feedback! We'll take this into account and make more resources available to learn about the product. We have hundreds of articles available on DoNotPay.com/learn where anyone can read our guides on appealing parking tickets to fighting spam and much more! If you have any specific questions, we welcome you to get in touch with us at [email protected]!

No way to cancel

Tried canceling monthly fee but you can’t you get locked for a year for an app that I haven’t personally used since the 1 time I tried to fight a ticket. Fighting it with the credit card fraud department since I never agreed to be billed for a year

App issue

Unable to process unemployment screen. Gets stuck at a certain screen. Tried to put in a help ticket however received an error screen. I just need help at this point to remove my card info.

Scam

This app seems like a big scam, they ask for phone number and bank information before you even start. Do they want to save you a couple of bucks and sell your data ?

I’m sorry I gave them my phone info

Users connect their bank accounts using a service called Plaid, which is exactly what Venmo, American Express, and Coinbase (among others) use to connect their user's bank accounts to their apps. Plaid ensures security and complete privacy, and we certainly will not sell our users' data. I hope this clears things up. Feel free to get in touch on twitter or via email ([email protected]) if you have other concerns or feedback!

Wow

Saved $70 on a parking fine by sending in a photo of my parking ticket. Absolutely magic.

Just pay “DoNotPay”...

Another deceptive app program that once you do your bank count of credit card information. There are no trials there are no previews and the online reviews are abysmal. This app is not wort $36

No!!

The app doesn’t work, I have only received error messages when I try to do literally anything on the app. It removed $36 out of my savings account without my knowledge or approval. Do not use this app! Customer experience - refund my money ASAP!!!!

Hi there, you can get in touch with customer support by emailing [email protected]. We'll be with you as soon as possible (always within 24 hours) and do our utmost to make sure we resolve your issues.

Got me off my parking ticket

Saved $80 with this app. Super clean and easy chat

Beware

Soon as you connect to your bank you will be charged. Also their service like report spammer to get money never works. Simply put their service sounds too good to be true. Useless. Dont waste your time and money on this app.

Hi there, please email us at [email protected] telling us what went wrong while using the Robo Revenge product. We would be happy to take a look at your results with you or expound on how to use it, if unclear. We'll do all we can to resolve any and all of your issues!

Immediately charges you

Don’t install this app unless you’re eager to be billed before you’ve ever had a chance to use it. I was eventually reimbursed, but it was a royal PITA. This app sounds too good to be true because it is. If you get suckered, don’t say I didn’t warn you.

Hi Mark - it sounds like support was able to help you out, but if there's anything else we can do, please don't hesitate to reach out to us again!

SCAM!

The app is a scam. As soon as you register your debit/ credit card or bank account on the app they immediately steal $3 out of your account even though you have not used the service yet. I am deleting the app and disputing the $3 charge with my bank!

Hi defconfour, please email us at [email protected]. Our support team is standing by to help!

Ironic ... I couldn’t cancel the app

There was no way to cancel in the app and no way to contact them. I had to have my bank issue a stop payment.

Finally, after all that .... I do not pay. I suggest you eliminate the middle man and do not even install.

99% scam

Maybe it does some good for someone but it’s a legit hidden scam to charge you $3/month.

I don’t know any other service that needs to explain “hey, we aren’t trying to hide that fact” when you go looking at why the heck they are charging you.

BS app. Run fast.

Super easy to use!

I used DoNotPay for a speeding ticket and it was super quick and easy to use!

Nice!

No need for my bank information

I would have tried this but there is zero need to provide your bank information for a free service. If it worked users could tip using a debit card. THERE IS ZERO NEED TO PROVIDE BANK INFORMATION

Also, read the positive reviews carefully as they are obviously FAKE!

Developers, you get all this press and you screw up by asking for banking information before a user can even test the app?

This tells me all I need to know about your business/marketing skills.

Hello! We ask our users to connect their bank accounts so that we can send them the money we save. Connecting your account with DoNotPay is completely safe. We use Plaid in order to achieve this. For reference, companies such as Venmo, Coinbase, and American Express also use Plaid to connect their users' bank accounts. I hope this addresses some of your concerns!

Worth the money and will save you ton

Must have app

Thanks for the review! Glad to hear you're enjoying the app!

Didn’t work and can’t cancel the subscription

I tried this software to solve a parking ticket, but it only generated a general letter which is not based on the state law. Wasted the money, even worse, no way to contact the merchant to cancel the subscription.

Hi johnj153. Would you mind getting in touch with us at [email protected]? Our users frequently see success using our Ticket Disputes product and we'd be remiss not to do the most we can to help you with your ticket.

First impressions

Very pleased so far with the process. Very user friendly

I want to sign up but can’t

Can’t sign up successfully

Scam company

For months this company has claimed that my account has been cancelled. They claimed to refund my fee last month but what they really did was charge me TWICE. they have stopped replying to my emails and have charged me again today. Do not use this app!!!

THEY WILL CHARGE YOU IMMEDIATELY

Don’t be fooled. They say they will only charge you if they save you money. It appears they may give you “1,000 rewards points” as their claim for saving you money- and them They charge you the $3 immediately. This app is a total scam. Shame on the media outlets reporting this as a legit app.

DISAPPOINTED: MISTAKES AND NO ACCOUNTABILITY

I had an issue with United Airlines and specifically requested a given amount. The app got much less and accepted it without my consent. I complained twice in the app and then wrote to their customer support. I got NO RESPONSE from any of those. I will cancel the payment of fee going forward.

No real results yet

Seems like an ingenious idea for an app, but I haven’t seen any real results and I’ve been using it for about a month

Hi there, please get in touch with us at [email protected]. We can check up on your tasks for you! The wait time for a task to be completed is very rarely a month. 1-4 days is the typical range, depending on the specific task.

Cool idea poor experience

This app won’t let you even get past the first couple screens with out verifying you cell number and collecting you credit card or bank info...not cools looks like a scam to me and way too fishy...skip and delete

Beware of “donation” recurring subscription

I had no idea I would be charged a “donation” based on the call to action, there’s no confirmation that I could see, and never made use of the service in a way that justified a “donation”. Dark UX patterns? The donations are actually a recurring subscription! Be careful.

Deceptive

In app purchases required but not mentioned until you enter phone number. No way to see what it does until u give personal info like credit card info and phone number.

They Spam Text Users, Even After Deletion

I downloaded this app and checked it out for literally one minute then deleted it. Now they are spam texting me with no option to unsubscribe. Do not give them your info!

You guys Keep trying charge my card

This app keep trying charge my card and I no longer need it anymore is anyways I can get off auto pay

Rip off

This thing doesn’t work. DO NOT WASTE YOUR TIME AND MONEY. When you link your card you can never take it off and it automatically deducts money on your account and when I try to cancel my subscription it takes a long time.

Glad I read the reviews first!

I was so impressed with his (creater Josh Browder) radio interview on 790 am just a bit ago and downloaded the app. Now I’ll prob still check it out and maybe just delete it.

Not Upfront with $3 subscription fee!

It’s hard to cancel subscription and impossible to delete bank account from App after linked!.....charged subscription same day I downloaded to use the advertised on TV their “FREE” help with filling unemployment !.....0 Stars

Bait and switch

The only thing free about this app is the download from the App Store. They require you to link your bank account or debit/credit card and charge you $3. This charge is not listed anywhere. It’s not in the TOS. Apple needs to pull this ASAP.

DoNotDownload

This is the biggest spam, card stealing, fraud mess online. I downloaded....30 minutes later...my bank called and said they had declined over $700 worth of purchases. I deleted app. I had to get a dif card #. Proceed at your own risk. You’ve been warned.

Scam

Literally costs 3 dollars a month, which they only state once you have the app and they have charged you. Once it didn’t work the way I wanted it to, I cancelled 3 days in. Found out that they have been secretly charging me for 3 months now

Subscription fee

$3 isn’t much, but it doesn’t give the option to NOT accept this fee. Also, the app says you will be charged after you use the service successfully. Instead, I was charged $3 right away. Not cool.

Ironically, very hard to cancel subscription

For an app about preventing overpaying, it’s incredibly hard to cancel the subscription. You have to go through six or seven steps of convoluted back and forth messaging to get the cancellation. That seems contrary to their mission

So not install this app!

They make it virtually impossible to close the account or delete your credit card information. They keep charging you without providing any service.

Limit reached, add another bank?

When I tried adding my first bank, I got the above error message, without the question mark. Not a very good start, especially when I was wondering why the it needed my bank information.

Not free...

This app charges $3/month and requires users to enter credit card information to access the app. There is no free option. $3 is charged to a user’s credit card the first day, even if the service is cancelled right away...

Burner phone scam!

APP MADE ME PAY $36 dollars for a years subscription and when I tried to use the Burner phone for tinder no messages ever popped up also when I kept trying they took away the burner phone privileges for a month what did I pay $36 DOLLARS FOR ???

This app is scam

I joined this app just to get rid off of my scam and robo calls as they advertise however i didnt get not even one call taken care of they need info of whos calling me like excuse me how the hell im i supposed to know. Dont fall for it peeps not for the robo and scam calls at least

It costs $3.00/month

You get charged $3.00 a month for this service, debited from your bank account. The whole think is sneaky and deceitful. Initiated a fraud dispute with my bank to get my money back and recommend you do the same.

Scam

This app is a scam. The fact they don’t offer a free trial should be a red flag go anyone considering this app. They pray on your desperation. Save your money, an app isn’t going to solve your problems no matter how bad they (or you) would like for them to.

Complete scam

They start stealing money from your bank account without any notice and somehow circumvent the Apple subscriptions as there is no way to cancel, they just continue to fraudulently steal money from you and Apple doesn’t care.

Scam Scam Scam

Do NOT sign up for this scammer. He said on the TODAY show that it was FREE! It is not they are just taking your money and doing nothing. They scammed the TODAY Show going to contact them as well. There is no information to be able to contact them.

STAY AWAY!!!!

Hi there - just email us at [email protected] with the phone number you signed up with and we will make it right

Unclear Monthly Charges

I was trying to figure out why I was getting charged $3/month until I realized that they charge you $3/month even if you don’t use the app!

Be careful. It seems like you only get charged upon using the app. Not true. And it doesn’t even show up in the App Store as a subscription!

Further, I find it funny that it’s called DONOTPAY and when I asked for a refund due to the misunderstanding, they said no.

I don’t recommend this app. Steer clear.

Charged my credit card

Same complaint as everyone else. App says you will only be charged if you use a service that saves you money, and then charges you upfront. I canceled and deleted the app.

Great!

Brilliant. 3 or 7 $ doesnt seem like a lot, but bank fees add up. Keep checking in to save!

Do not use! You will be charged for nothing!

I was charged and did not use any of the services! This guy gets $3 from everyone who puts in payment info regardless if they helped! Do not use this app unless you want to throw away $3!

Do not use this app! $3 will get charged!!

Don’t fall for it as soon as you install after it says it won’t charge you, it charges you!! It’s a shame all the websites in tech posted about this, I think they must have got PAID

Nope

Wants my bank account to put money I saved into my account before you can use the app. If you are going to put money in my account, then I will give you my info, but not before I even get to see the app. Sounds like a scam.

App doesn’t work but does take your money

None of the app’s promised functions worked. However, it did manage to auto withdrawal money from my bank account for doing nothing and without telling me first. Scam!

ACCESS TO MY BANK ACCOUNT? Nope

I was so excited when I read about this in Wired. Downloaded it a few weeks ago. Today was the first time I wanted to use it. Stunned to find out the app requires my banking info, including password to log in. Are you kidding? Oh...no.

My bank isn’t in the list

My bank isn’t listed to connect and there seems to be no manual option to connect it... there is no way for me to move beyond that screen so I guess this app is useless for me?

Fraud

Requires a credit card to get into app. Didn’t even use a service yet and it charged me $3 monthly subscription. Cancelled and never got my money back. Filed a dispute in the app and never got a response. Reporting as fraud to my credit card company tomorrow.

Not for profit????

The ad boasts that this is a not for profit app and service with the exception of some expanded services. I can’t even see the options available without entering my bank account or credit card details???? Not for me!

Can’t remove credit card info

No way to remove credit card info without switching to another payment method even after canceling subscription. Uncomfortable.

Awesome app! Helped save $$$

This app is awesome it helped me fight my parking ticket!! I was able to save $50 on it.

Scam

I explicitly remember cancelling this app and they charged my account today! I ended up having to call my bank and order a new card. Absolutely ridiculous. If you read this CANCEL this and I want a full refund!

Immediately asks for credit card and bank info

I wanted to check it out but you can’t do anything until you provide credit card or bank info. Nope.

Resolved Issue

Mistakenly subscribed, they refunded money incredibly quickly. Good company.

So proud

I am so proud of you to give this to us. Your brilliant and an amazing soul. Bless you. Much respect.

Terrible

Convoluted chat system for everything, secret monthly charge, hard to cancel, can’t remove bank info, can’t redeem points, etc.

All the 5-4 star rewards are probably bought

Charged without using the app

The terms stated that I would not be charged unless I used the service or trial card, I did not use the app in any way shape or form and was charged and a subscription started without my consent. Be careful.

Scam

It’s a scam set up to get your bank information and automatically sign you up for a subscription OUTSIDE of your apple id. You won’t see the subscription in your apple ID. I only found out upon viewing my bank statement.

You def pay

They charge you everything they claim to get rid of is still there even more now ie spam the charge for everything def not worth it to only unsubscribe

Donotpay

Where have you been???

Is this real?

Genius business model

Most features doesn't work and you can't cancel subscription

I am unable to cancel the subscription

Submitted cancel request but it upgraded my subscription without my approval.

Can't unlink my credit card

When I click on my credit card to change/update my info the app crashes everytime. No other way I can find to opt out of payments.

Hi there,

We have updated the app (version 1.7.3) and this issue has now been resolved. We are deeply sorry for the poor experience. In addition, please email us at [email protected] if you have any further problems.

Thanks so much,

DoNotPay Team

Nope

This app used to be worth it when it was only a $3 fee. Now they require a subscription for the entirety of their service, when in reality only 2-3 of the features are really only going to be used.

Hi there - We're sorry to hear your dissatisfied with the service! If you're open to discussing your feedback further, we'd be happy to chat by email. You're welcome to contact us at [email protected]!

Waste of time and money

They tell you it’s a free app but to do anything you have to pay $3 and once you do pay all you get is a glitchy app that crash most of the time and next to no help.

Scam!

Do not download this app. I did after I saw it on the Today Show and not only did it charge me $3 when it was supposedly free, it refuses to cancel or delete my account. Complete scam. I have reported to BBB, California Attorney General and Today Show. Disappointing.

A joke!

I submitted a claim. I didn’t get any answers for my claim! Not even a question! I finally got it resolved on my own! Nothing for a month! I will definitely think twice before I use this app again!

The skip the line function didn’t work for me

I used the Skip the Line function and I never received a call to be transferred to the customer agent, even though the app notified me that I had.

No convenient way to delete account

Why is there no simple option in deleting account or payment info? This app didn’t help me resolve my issue and I want to opt out, but there is no easy way to do so. Shady.

Does not work as promised

$3/mo to automate small tasks seemed to be worth it, however, very few every get actually completed. I have been waiting on a “food receipt survey” to be completed for days now... not worth the download.

Changed me

They charged for for using a service and I used nothing. They specifically say they won’t but it is there. Good luck getting a response from them to cancel and get a credit.

Asks for sensitive info right off the bat

This seemed to good to be true and it was. You can see our access anything without entering a bank or credit card info. This was ridiculous.

Surprise bank account charge months after UNINSTALLED APP!

Surprise! Months after deleting this app I find an unannounced $3.00 charge on my bank account! So much for “free trial.” Hope I don’t get charged again (are you listening developer?).

No bank account, I use cash

When will no bank account be necessary to use this app? I don’t have a bank account. I don’t want a bank account. I cannot use the app because it requires a bank account.

Bad reviews

I wanted to try this out but I’ve clicked on “most recent reviews” and see that are 90% negative 1 stare reviews. How is an app so bad remaining on the store? I am looking for a response right here from the developer that this is not a scam.

Hi there! You're more than welcome to email us at [email protected]. We're happy to respond to your questions and receive your feedback!

They are charging me $3 a month

I don’t even remember subscribing but now I am paying $3 a month and can’t even cancel it. Do yourself a favor and use privacy. It is free and works even better than this app.

Useless

Terrible communication and didn't solve my issue. Just said "resolved" but didn't tell me what was resolved. I followed up and they said they needed more info. I put in the request weeks ago. Garbage.

This app does charge a monthly fee.

Do not let them fool you. You get charge monthly and it isn’t a one time charge. For an app that says that they try to get rid of charges just like this, they’re the sleeziest app I’ve ever encountered.

Dishonest

App says you won’t be charged until you successfully use it, so I installed and gave it account details. It then charged me

For a subscription even though I hadn’t successfully done anything with it.

Do NOT USE

This app does not work. It said it would only charge the $3 fee when you use it. I have tried to use it with no luck. Now I am being charged $3 and no way to cancel. Their support is computer generated BS.

Wi-Fi Reimbursement

Got back the payment I made for a bad GoGo Wi-Fi experience; worked great!

Justifies taking bank info so they can give it to other services just as sketchy

Develop’s response to demanding bank info is so they can share your info with multiple other unknown services. Huh?

No support

How do I contact the apps customer service? I’m having problems with it.

You can contact us at [email protected]! Our team is standing by to help..

BEWARE: unauthorized credit card charges

Avoid this app at all costs. It requires a credit card to sign up, and they charged it with no explicit and direct user action. I will be disputing with my issuer. In app support is a bot that doesn't or can’t help.

Please email us at [email protected] - we will look into this for you and make it right.

Charges you $3 without even telling you!

I thought I could use this app to sign up for free trials for credit cards but they don’t even tell you they charge you $3 to use the app! Very sneaky with their hidden fees

Can’t open app but still getting charged

Have not been able to open this app for 5 months now but still getting charged $3.00 a month. How do I opt out??????

Double charged me

They double charged me and I can’t find a customer service email. So far has not paid for itself, overall not a very useful service.

Hi there, you can reach out to us at [email protected] with any questions and we'll get back to you within 24 hours (typically much, much sooner)! Our web portal, DoNotPay.com is slightly different than the iOS app. You can always manage your account settings in the top right hand corner.

Unresponsive Support

After promising a refund on an apparent subscription that was started but never charged for months, support is unresponsive. Email after email, no one seems to be willing to respond.

Scam

These people are basically scam artists. They will wait months and then start charging you a few bucks on your bank account even if you cancel, just to see if you notice. DO NOT USE THIS APP

Randomly started charging me!!

They charged me for the “Free Trial Card” even though I didn’t sign up for it or any of their other services! They have no contact info and the only help you can get is an automated chat bot.

Monica McGoldrick

Terrific idea! Yet, it does not allow us to use it in Georgia, it said. Hope soon???

Do not download

They will connect to your bank or credit account as an identity verification then you will be charged for a full year subscription without your consent.

Not free & wants bank info out the gate

Read the reviews - nothing is for everyone - but you come out the gate saying free and then b4 seeing anything they want my bank card & credit card info = Not My Idea of Safe!!!

Can’t connect and now I’m blocked from trying too many times. Timed out. Help!

Can’t connect keeps getting timed out now on blocked from to many attempts. I’m hoping so many people are get on the app

Requires phone number

There is no reason it should require your phone number, except to track you and sell your data.

App unusable on iPhone 12 Pro Max

The app comically broken and totally unusable. I’ve tried uninstalling and reinstalling. I try clicking on literally anything and I just get an infinite loading screen. Trash

Please email us at [email protected]. Our support team will determine the best approach to resolving this as soon as possible, and forward any bug reports to the engineering team.

Scam and not honest

They charge you $36 immediately. For a subscription. This information isn’t told to you first.

Do not give them your banking or credit card number.

Hi there, please email us at [email protected] citing this review. Whether you're having trouble with your account or need help with a certain product, we'll be here to help in any way we can. We look forward to your email!

Error singing with my phone.

when I put my phone number an error comes up and your number gets black listed.

I can’t signup

Deleting the application.

Hi there, sorry to hear about this issue you've been seeing with sign-up. Have you tried signing up by visiting https://donotpay.com/? Hope that helps! Feel free to get in touch with us at [email protected] if you have any more questions or concerns. We're always happy to help.

Wasn’t able to log in or use

Asked me to enter my phone number so I did, and it said “token mismatch”. Unable to use app at all. I tried my husbands number too. Both valid us numbers.

Hi Steph, we're aware that this is currently a problem for some users. I would encourage you to visit https://donotpay.com/ and sign up there instead. I hope this helps!

Scam - Total waste of time and money

The app failed to resolve any of my issues and there is no easy way to unsubscribe from it. User has to call CC company to do charge back and force cancellation by non-payment.

Too sketchy do not download!

As soon as you download the app they ask you For your bank acct or a credit card to save on their file....REALLY?????

Thanks but no thanks!

Can’t even download

Says my number is blocked due to suspicious activity! Saw this on Today Show this morning thought I would try it, can’t even load it from the App Store..

Can’t use the app

My bank isn’t listed and doesn’t come up in a search. Not able to manually add routing and checking account numbers so I can’t even see what the app does.

Email [email protected] and we will add you manually: I am terribly sorry for the poor experience. The list is powered by Plaid.com, an external company.

No customer service at all

I’ve opened a case for customer service, it’s been open for a month with no updates in the app.

There is no customer service what so ever.

Terrible app.

Notification

I got a notification saying DoNotPay sent me a message and to open app. I clicked on the notification and app opened but no message option is available?

Charged $$$ without using the app!

The app charged my bank account - and I haven’t used the app at all. I am using this review to ask for refund since there is no other way to do it.

Charging credit card after I cancelled

This is incredible, they are charging me for more than a year after I cancelled my account. The app was not useful at all.

Continual charges

Beware! The app charges you even though they say they won’t. And they will charge you every month even after you cancel.

Reoccurring Charges

I thought I deleted my profile and deleted the app. Yet still it cost me $6.00 to simply check this app out and I got nothing from it. So watch what you agree to.

Scam

App scams you of $3 a month. They claim they’re up front about the charge, but the disclosure makes it seem like you’re only charged if they actually provide you with a service.

Great product

Save me loads, fantastic

Thank you so much for using the app!

EJO

God bless the team at DoNotPay!!! Using technology to defend your rights and protect you from abusive government and companies! Wow

Was charged after canceling app. Didn’t work for anything that was advertised.

Something shady is going on here, nothing worked, then they charged me after I canceled the app. How’s this possible Apple?

THERE IS NO SUPPORT ON THE WEBSITE AND I WOULD HAVE TO RECONNECT MY BANK TO BACK INTO THE APP TO CANCEL.

Suspicious

The day I get 40+ spam texts is the day I get an SMS solicitation from this app (which I had started to sign up for) to complete my registration promising to help block unwanted spam / texts. Coincidence? Maybe (probably not).

Got ticket dismissed in NYC

I tried this app originally and got my parking ticket dismissed.

We love to hear that. Thank you for your feedback :)

Deceptive Practices.....

1) Added a credit card, and suddenly slammed to accept a $3/month fee if any services are used (no option to deny, more a notice than a choice.) NO MENTION OF THIS UNTIL AFTER CREDIT CARD IS SUBMITTED.

2) NO WAY TO REMOVE CREDIT CARD INFO

3) NO SUPPORT beyond a poor chat bot and FAQs

My bank details? No way

I installed the app and the first thing it asks for is your bank account or credit card. You can't skip or do anything else. Immediate uninstall.

Cc or Bank Acc?!

Why don’t you let me see and try your services before you ask for such a sensitive information? Additionally asking for phone numbers...

Deleted!

Broken, seems like a scam

Tried using it and it did not work. Tried to contact support and starting to receive charges for nothing. Will escalate with Apple

Hi there, please email us at [email protected] and we will fix the issue for you

Can’t even use

The verification codes are 6 digits it will only allow me to type 5 before it says invalid. But after reading reviews I’m glad. Deleting. No thanks.

Love this app

Very easy to use and great results

Rip off

The app has never worked and they charged me and won’t refund my money. They keep charging your bank. Do not give them you banking info

Delete account

I have been on this App and it has proved usless I haven’t received a response to my problems I want to delete my account and remove the app thank you

No way to remove bank account

I can’t remove my bank account or delete my account. There is also no way to contact anyone for help.

SCAM!!!!

This app will take $3 from your account without asking. It also bypasses Apple’s purchasing system for this subscription fee. This is as fraudulent as the phone scammers they claim they are helping you get rid of.

Blocked 🙁

Saw this on the Today Show and downloaded but the app seemed to be having issues and I had to keep requesting a passcode. Then they blocked my number for suspicious attempts. Can anyone help me on this?

Paid 3 dollars for nothing

I’ve put in 5 issues and still nothing and it’s been a week long with no answer. So disappointed.

Can’t even load then blocked!

I tried setting the app up and sent me codes. After several attempts they have blocked me!!! Fix it please! Sounds awesome if it ever works!

Disclosures? What discloses???

Nothing on the minimal web site about fees, the privacy policy URL is a joke!

Very disappointing on so many levels, including the App Store review process that allowed this app to be available.

Don’t bother

Found completely unhelpful. Your cancellation robot just basically made it harder, the card for free trials doesn’t work. I essentially most money using this app

Great and has potential

This app is GREAT potential

Won’t let me enter my email address? Just keeps erasing it when I’m almost done entering it.

Email address keeps erasing.

Do not give your information

Clearly someone who would make an app designed to encourage people to rip off other businesses should not be trusted.

We are not helping our users "rip off" businesses. We just want to give the average person the same power to fight back. Large corporations have teams of lawyers. We just want to level the playing field.

Crazy risky. Has Apple vetted this?

They want your banking info one the first screen. From there they can do what the want with your account. Who are you going to complain to? Super fishy risky crazy pants. No way Jose.

Hi there! We ask that our users connect their bank accounts so that we can send them the money we save by doing things such as appealing bank fees.

Additionally, we do this by using Plaid, which offers security in connecting accounts to apps such as DoNotPay. Companies such as Venmo, Coinbase, and American Express also use Plaid to connect their users' bank accounts to their apps. Hope this helps :)

Scam

I’ve tried canceling several times and a year later am still being billed $3 a month.

Now when I try to login to my account it says they no longer provide service in my area.

When I try to log in on their website it says my account has been banned.

I am going through my bank again to try to resolve this.

Hello Yoziggy, please email us at [email protected]. We'll be standing by to help fix this issue.

Crap

Not working at all. After I press send ticket appeal nothing happened the app is broken and no way to talk to the support. U offer creepy product that is not working

This company took money out of my checking account

I never authorized $36 charges on two occasions. Please don’t share your banking information it’s not worth it.

Nope

This app charges you $3 whether you use it or not and keeps your bank account info after you cancel your subscription.

Ironically a scammy service

DoNotPay charged me a $3 subscription fee without using any of their services. It takes a long ‘dialogue’ with their bot to cancel a subscription and 48 hours to get an answer from their refunds department. Caveat emptor.

Scam

They claimed to solve my issue, but they did not. You can't delete your payment information or delete your account.

Hi neveroddoreven108. Please get in touch with us at [email protected] for help. Support is available look into your dispute and address all other questions you may have.

Hmmm

Shall see, cannot help in Texas, set up for UI to call me,

Please fix!!

Trying to start using the app, but upon entering my phone number I keep getting a pop-up saying “Token Mismatch”, on both the mobile and iPad app

Hey MeTaL011, I recommend trying to sign-up via our web portal: https://donotpay.com/. If you have any questions or continue running into trouble, email us at [email protected]. We'd be more than happy to help you.

Beware. Immediately charges $3 for nothing

App accomplished nothing but immediately charged $3. Would be nicer if they accomplished something then charged. Or made it clearer that charges would be incurred.

Worthless

Do not download just a waste paying a subscription and not able to cancel

takes ur money

didn’t give anyone permission to charge me, said they’d wave if you had low income, i literally had $6 i’m my bank account and still got charged. don’t have a job and was going to try to get my money back from a place where i bought a concert ticket (refused to give money back), just didn’t give permission to take my money :/

Good support.

Had an issue, reached out on Twitter, Browder made it right.

Want to cancel, keeps charging $3

I’ve emailed support but have not received a reply, don’t enter your payment information unless you want unstoppable $3 monthly charges.

Too much hassle

Who used trials over and over again.

Also $3 a month to use this service. No trial for this service, wish I could try THIS Donotpay app first.

Charged me for nothing

Says you will only be charged if you use a service, I did not and was charged. Can’t figure out how the heck to cancel.

Predatory App

Forces you to keep card on file, only a bot for account questions. I was charged and it didn’t tell me why or let me remove my card

Unprecedented!

I’m living it so far so good.

Rip off

Do not pay?? Do not use!! No way to remove your credit card or bank account from their service and nobody to talk to. Total scam!

App completely crashed

I had all kinds of open disputes and the app completely stopped working

Please email [email protected] and we will make this right for you.

Undisclosed In-App Purchases

This app did not do anything it said. They require You to provide your bank information to charge you a monthly fee. STAY AWAY

Can’t get them to stop billing me

I need a donotpay app to get these people to stop billing me after deleting their app.

I’ve had to cancel my credit card to stop the recurring billings!

Unexpected subscription charge

I accidentally signed up for a $3 per month subscription. Customer service was done through a chat bot and I never got a refund.

False Advertising

I tried to use the burner phone function to sign up for tinder but it would never send me my verification codes

Absolutely horrible!!!

I’ve added this app since March, and I have been emailing this company over multiple times stating I’m being charged!!! Nobody responded!!! Do Not!!Do Not!! Do not!! Get this app!!

I apologize for this inconvenience. I hope we've been able to address this already, but just in case please send us another message at [email protected]. We want to make sure this issue is resolved for you as soon as possible.

THIS IS A SCAM!!

I downloaded the app and set it all up... never submitted a dispute yet it charged me $3 anyway.

No way to remove ur billing info and the support in the app does not work and crashes.

DON’T use this app.

DOESNT WORK

Literally have 43 active claims and not one of them has processed in the time they said. Also the calling a company feature doesn’t work at all

Bank or CC needed

Absolutely NOT!! Why would I give you my banking info or credit card before even getting to see what this app can do. Don’t be foolish ppl, that’s a SCAM!

Bank Fraud

This app will collect your bank account information and make unauthorized $3 withdrawals until you contact your bank. User beware!

What a horrible waste of $36

Didn’t make or save any money with this trash. I was excited to use the free trial card but the cards they generate never work

Total scam

Do not use donotpay. They will charge you without asking etc and it’s hard to cancel a d impossible to get a refund.

SCAAAM!!

You guys are nothing more than scam artist. This app takes your card info and charges you 36 dollars without telling you. Thanks b holes you got me. Enjoy that 36 bucks you scammed from me.

I'm sorry to hear about your less than satisfactory experience. Please get in touch with us at [email protected]. We'll address all of your questions, concerns, and do all that we can to make things right. We look forward to hearing from you.

Scam

This app is a scam! They will charge you for services not rendered and then don’t respond to emails. There is also no way to get your credit card info out of the app. BEWARE!!

DONT DOWNLOAD!

-Is not free

-They charge your card without telling you

-You can’t close account without having to go through a bunch of steps

Avoid it

Do not download it. You will be charged even not using the service and they will not refund you. Cancellation process is not transparent.

Lack of transparency

Forcing bank details on the second screen with no info about charging $3/month? Seems a little shady to me.

Irony

It’s ironic how the app is “DoNotPay” but yet after attempting to cancel my subscription back in April, this fraudulent app has continued to take $3 out of my account for the past two months.

Unemployment benefits

Very helpful so far.

Bank fees

Easy to use!!

This app is garbage

Tried signing up and there was a server error then it blocked my phone from actually trying to activate.

Sleazy!

They pull your credit card immediately, before you hit the confirm button.

SCAM

Charges your card immediately, you have to email customer service and request them to cancel. Beware!!

Shady

Makes you give your credit card right before explain you’re going to get charged. Slimy.

Hell no

Requires your bank account info before you can even see what the app provides.

Do not pay them.

Payed for the app. Submitted a parking ticket, and it shows me a blanc page as the resolution 🤷‍♀️. Tried to get a dmv appointment- also nothing. No customer service. Pure scam.

Hi Varcikis. You can reach our help desk at [email protected]! As a safety precaution many, if not most, DMV's are currently not accepting in-person appointments. For that reason, we've been unsuccessful in scheduling them for our users. However, we can 100% help with your traffic ticket. Please get in touch and we'll look into what happened to your dispute ASAP.

Horrible

Cannot even explore the App without handing over payment information. Terrible.

Deceptive

This app is very deceptive with regards to fees. It requires a CC to use the app and it immediately charges 3 buck for a trial credit card. I don’t remember every click agree to that. Junk

Coolest thing ever!

Helped me right away with overdraft fees!!

Red Flags galore!!

Want my bank info and credit card to even let see what they can do for me. How did this app even get approved in the first place?

Why is it asking for my bank and credit card info?

Maybe if the developer was some established firm with a reputation in finance, but it’s just some random dude’s name. Shady.

Unethical untrustworthy

Too much unnecessary financial info required!! The concept is good but it’s not ready for use. Use a fake credit card ?? No thanks serious flaws here

Do Not Use

I am one of many being charged. I have tried to get the ‘subscription’ cancelled without result. Avoid!

Won’t let me cancel!!

I tried to cancel and it just says pending and meanwhile, it’s still taking $3 a month out of my account!!!!!

Won’t let you cancel

Keeps you automatically signed up for one year. App is very confusing to use. Good idea, bad execution.

Do not register unless you plan to use cost $3 to just have account

Just a money grab app. Didn’t even use and it’s cost me $12.

No explanations up front

The app immediately asks for a phone number upon startup, with no explanation as to why it needs it. So I won’t use it.

Deceitful app

I download and it asked for my credit card number and it charged me 3 dollars even though I never used the app.

Hi there, Please email [email protected] and we will make this right. We are deeply sorry for the poor experience and will look into what happened.

Got rid of my bad free trial

Useful, saved me a headache

Mr Daily

Very easy to use this app

It’s cool

It’s pretty good but I hope I get results cause my money is screwed

Hi Toby, we'd love to hear more of your feedback. We can also check up on your task or advise on next steps. Feel free to send us an email at [email protected] and we'll be in touch promptly!

Do not pay charged me without my permission.

Downloaded what I thought was a free app. They charged my card $3 for no reason.

3$ for what?

So I download and start here and there. The only thing that really works is that this guy steal you 3$ for anything... nothing, zero... gimme my bucks back

Unauthorized subscription charge after free trial

I was charged $15 for 5 months of a subscription that I did not authorize. Still waiting to get this refunded.

Not impressed.

The description and (later realized) bogus reviews are what sold me on the app. I have yet to see any returns on my investment, no ‘proof in the pudding’ to support their claims. Not recommended..

Fraudulent

Did nothing for me over a year ago. Canceled it.

Suddenly I’m getting charged three dollars here and there by them.

do not download

will not let me cancel. i upgraded to multiple trial cards because they dont work. they still never work. will not resolve this dispute in the app. cannot cancel easily inside the app and makes me wait several days before cancelling subscription. bait and switch scam app do not buy!

Online health doesn’t do anything

App is a total waste of time. Steals cell number and your bank account. Avoid.

Haven’t used yet

I haven’t used this app yet

Sketchy UX Practices

You should be weary of any company that makes it difficult to cancel a subscription, disconnect a bank account, or delete your account entirely

Misleading

Their marketing suggests that their services are free -- they aren't. The letter their generated to fight my parking ticket was also so generic I could have easily written it myself.

DO NOT DOWNLOAD!!!

They incorrectly charge you fees even before you receive any services from them. THIS APP IS A SCAM!!!!! You can’t even manage your account to disconnect your bank info. DO NOT DOWNLOAD THIS APP!!!!

Don’t use

App charged me without me using a service...and they continue to charge me. I deleted the app 3 months ago.

Horrible app do not download

waste of time & money. Do not download, do not give them your bank info

Shame on you

Telemarketing during the Covad 19 panademic. Read your reviews and deleted app. Don’t need to be scammed while thousands of people are dying

Can’t end subscription

App crashes every time I try to end my subscription.

Please email [email protected] (referencing this review) and we will immediately make this right.

Still asks for bank detail

Still required bank detail

So far, useless

My bank doesn’t appear in a search. Don’t see any way past that.

EDD questions

Needed more clarification on some questions.

Basically a scam

Ironically, you would need an app like this in order to cancel this app’s worthless subscription.

Hi - if the issues you're experiencing have not yet been resolved, please contact our support team ([email protected]). We'll do everything we can to make sure we address them.

SCAM

They charged me $3 dollars and keep charging me every month. Also they blocked my device so I cannot use this app to cancel.

Hi there, please contact us at [email protected]. We'd be happy to help resolve this issue!

It’s crap.

There is a $3.00 monthly fee even if you can’t get the app to work or work in your favor. What a waste of time.

Charged for nothing

This app is supposed to charge you after rendering a service netting you money. Nope. It charged me day 1. Stay away.

Awful

I cancelled my subscription yet it is still charging me... unless they want me to visit the BBB they had better cut it out

DoNotPay made me pay

Just checked my bank. They charged me on the very first day without me ever using their services

Scam - reported to bank & apple as fraud

There’s no way to remove your bank account from this application & “support” is nonexistent. This app is theft plain and simple.

Do not pay

It doesn’t give me verification number so I can joining

SHADY APP

Dishonest app. They ask for your bank account at sign up. They proceeded to charge $3 for their service even if you don’t use the app at all. Illegal and shady.

App is a scam

They charge you, and don’t allow you to cancel. Read reddit reviews on it, google them, bad app and super scammy.

Fraudulent charge

Just charged me $3 for no reason at all...I haven’t even opened the app in months and never started any claims/disputes

Fraud

Charged me $3 dollars, which I never approved. Especially, since the app was utterly worthless to me and did nothing to help any situation I was experiencing.

Pay

Can’t get customer service and want a refund

Do not pay

Still charging after I cancelled

Hi there, if you're experiencing issues of any kind with the app or with our web portal DoNotPay.com, please email us at [email protected]. We're standing by to help, and will always respond within 24 hours of receiving your email.

Charged me out of nowhere

The app charged me $3 out of nowhere even though I never used it for anything.

Was CHARGING me $3 for months

Was CHARGING me $3 for months even though I never used this app. I only made an account incase something came up.

Beware of unexpected charges

Did not use the service but was charged twice!

Disclaimer

I am reporting you to the law and am going to start a class action law suit against you. You will be hearing from my lawyers soon

Please email [email protected] - we are not sure what problem you are having, but are happy to help

BE AWARE: Fake rainbow reviews

YOU ARE REQUIRED TO LOG INTO YOUR BANK ACCOUNT THRU THIS APP BEFORE YOU CAN EVEN SEE ANY OF ITS FUNCTIONS.

Nothing in the app was functioning.

It is impossible to delete your account from within the app.

Hi there, we had a brief server outage between 8 and 10 PM on the 2nd if July. The issue has been resolved. We are extremely sorry for the poor experience. In addition, it is certainly possible to delete your account just by emailing [email protected]. Finally, we don’t Store any bank details, but work with a partner (Plaid) to help you refund any savings that we find.

App

This site is amazing!

Subscription Model out of Apple’s Policy.

You have to cancel in the app, they do not follow Apple’s policies for in app subscription. Be weary of the re occurring $36/month

Scam

They charge you $3 without asking permission. Do not give them your card info.

Derek

I love this app so far. It’s great!

Awesome

I was watching the I I

Wow wow wow

Oh my goodness we’re in the future

Do Not Get

This app will charge you $3 per month and canceling is a pain. Save yourself $36 a year and hours of annoyance and don’t get the app.

It’s a scam

1. There is no way to delete your account

2. There is no support to contact in case you want to delete your account

3. They say you won’t be charged until you first save money and then charge you $3 right away

The irony is strong with this one

Has not resolved any of my issues and continues to bill me

Great in theory, but hasn’t lived up to the hype.

Do not get

I have canceled my account twice now, yet they keep charging my account!

Works for you.

Good app...

No True iPad App

The iPad app is just a blown-up iPhone app - no landscape orientation support.

Hi Paul, thank you for this piece of feedback. We'll certainly put some thought into the iPad experience. If you have anything else to add, now or in the future, don't hesitate to get in touch with us directly at [email protected]!

Continues to charge the $3.00 fee. I have contested with credit card company.

They keep charging fee.

Does not support Non-US Numbers

I am an American expat living in Portugal. The phone numbers do not have the same digits of the US.

Yes! We've actually been getting a lot of interest from potential users outside of the United States. Unfortunately (as you've seen) we haven't yet made the product available internationally as many of our products are dependent on state codes and laws that are specific to the US. Hopefully, that's something we can work on soon!

Hope that clears things up a bit!

I ran out of free trial cards after only getting 1 with an invalid expiration date. Ugh

0/10

Fraudulent App

This company is Fraud and charges you $3 a month!... Stole my information from Apple Pay on phone!!

Charged despite never using services

What a rip! I’m looking how to refund now

Incorrectly coded

It wants a number in E164 which is essentially +1 (phone number) but I cannot put the +1

BEWARE

These guys charged my credit card without my authorization. Do not download this app.

Hi mthomasdo. Please get in touch with us at [email protected] if you have more feedback and if there's anything we can do to resolve this for you.

SCAM - Was charged $3 even though I never used

I canceled my debit card because of what looked like fraud. It was this app. DO NOT USE

OMG A lawyer

An affordable lawyer at anyone’s fingertips with remarkable references and resources

Great app

Super innovative

Now I’m out more money.

Paid $36 for them to send an email.

Scam practices

Cancelled this service months ago yet they still charge me $3 month

Hi there, please contact us at [email protected]. Our team will help sort out your problems and note any questions or concerns you have regarding DoNotPay.

Help

Doesn’t accept the codes you sent and now I’m locked out??

Cannot cancel

This app charged me $3 for a pizza hut $5 coupon and no where in the app can you cancel

Negative stars

This app continues to charge without letting you end your subscription!!! BEWARE

SCAM for Unemployment

DO NOT USE FOR UNEMPLOYMENT BENEFITS !!!!! The US Government will NEVER ask you to input your credit card number and bank accounts!!!!!!!! They are trying to SCAM YOU!!!!

Money stealing scam

Do not download this app. It is a scam they get your information and bill you $3.

I Don’t like the apps

I need cancel service urgent.

Good Idea

Good idea, can be useful

Awesome app

Awesome It just put me

Don’t link your card

Once you link your card, you will be charged $36 without any notice. STUPID APP. SCAM! CHEATING ON CUSTOMERS.

No movement on disputes

Submitted 3 disputes and didn’t have any movement or status updates. Canceled subscription.

Terrible f*cling app !

Scam and fraud. Do not download. You will be billed monthly $3 or a total of $36 for the year. Do not download and enter information! DO NOT !!!!!

Amazing

I’m speechless this is the best!💚

Complete bs

Scam to the max. Hidden charge so I can’t dispute it. $33 was not agreed too. And clearly Apple lets it keep happening

Just email us at [email protected] - we are not sure what happens but we will make it right.

Scam stay away

They will charge you 3 dollars a month for nothing total scam

DoNotBelieve

This app has incredibly predatory practices. It charges you a $3/month "tip" that it claims at sign up will only be charged to you once it saves you money. This is completely false. It charges you right off the bat, as soon as you look at any of features. This includes the fake credit card number for trials, which I couldn't even get to work for me. There is also no way to remove your bank details (demanded immediately after opening the app, before you are even given a chance to look around) without emailing the developer to make a special request, which is absolutely ludicrous for ANY app or service, but particularly for an app that claims to exist to protect consumers. I also found that my subscription mysteriously reactivated itself after I had canceled it. The only good thing I have to say is that I was able to get a refund after I contacted disputing the charge, at least according to response I received, I won't know for sure until the money is back in my account.

The biggest concern imo, aside from the inability to remove your banking info when closing your account, is that the developer seems to think that the way they charge for a subscription is justified since they need money in order to operate the service. The problem is NOT that it's a paid service, the problem is they intentionally obfuscate how & when you will be charged in order to convince people to give them banking/credit card info immediately after opening the app. This app pretends to be looking out for you while having its fingers crossed behind its back. $3/ month is a perfectly reasonable fee, not telling users what exactly will prompt this charge & having the subscription reactivate on its own is an incredibly predatory practice, particularly for an app of this nature.

Read the reviews

Deleted

Collecting unemployment

CThe process

Not working with Ukrainian phone numbers

Not working with Ukrainian phone numbers

Difficult to confirm

Will not let me confirm. Constantly says unusual activity!

Scam app

Bad experience after finding out their a scam!!!!

Scam likely

Prove yourself first, then ask for banking information. Pass.

Don’t waste your time

This is a scam. Should be banned.

DoNotDownload

I truly believe this is not a good app to use or download. It did not work for me at all. Any of the services I tried to use, the “chatbot” always disappeared. I waited for 20 minutes two different times and it still never came back. So I “unsubscribed” because I didn’t want to be charged monthly for something I don’t use (THE ENTIRE POINT OF THIS APP???) and there is absolutely ZERO way to remove your bank account once you add it. A month later I was CHARGED!! I knew it and I knew this was a shady app and I should’ve listened to my gut. I emailed and asked for a refund and to NOT be charged again, 5 days ago and Joshua Browder emailed back that same day asking for my number associated with my account, so I replied and he has not responded since. So I went to his Facebook page and posted this on a post someone else shared to his page concerning the app:

1. You are forced to give bank details 2. The app does NOT work AT ALL 3. It is virtually IMPOSSIBLE to remove your bank account and unsubscribe from the $3 charge each month for “using the services”. 4. I WAS UNSUBSCRIBED and I still got charged! 5. I’ve received no further response after giving him my phone number associated with account AND I’ve now noticed MANY negative reviews online with the same issue I have. SCAM!!!! I see though your bs.

And 5 minutes later, someone else was calling me saying there’ll be a refund in 2-3 days, so WE’LL SEE, and we’ll see if I don’t get charged again. I’ll also be curious to see how this app works out/how far it goes.

DoNotUse

Terrible app with a subscription you can’t cancel and nobody responds to support requests.

Monthly Fee

This app was presented as free. But signing up requires you to agree to a monthly fee.

DidHavetoPay

Had to pay to use 😔

Cancelled and uninstalled

Charged me without my permission. Horrible app.

terrible

kept charging me $3 even though i tried cancelling and deleted the app, please don’t waste your time

Hi there, have you tried contacting us at [email protected]? If not, please do. Our support team will take care of any issues you're experiencing ASAP! We hope to hear from you soon, so that we can begin to assist you.

Worries

Want bank account # and routing # but wanting user ID and PASSCODE??? To bank account! NO!!! very scary for identity Theft!! Backed out ...

Let’s save money! NOT!

Yep save money, connect to your bank, deduct $3 bucks a month!!! Nope!

STOLE MY INFORMATION

They stole all my information and now my account is compromised.

Absolutely not. We do not store your most personal information. This is clearly laid out in our terms of service. Do you mind emailing [email protected] with your specific concern?

Best app on my phone👌

I got my parking appeal letter and just got my $95 ticket dismissed! not bad.

SCAM

This app bills you $3/month for nothing. It is literally a scam

Hi - we'd like to hear from you. Please email us at [email protected] to tell us about your experience. If you're experiencing trouble with either our app or our web portal, we'd be happy to help resolve them in any way!

Scam

Save your time and money.

I tried it

It’s a scam. Don’t use this app!!! Please.

Beware!!! Near impossible to cancel

Please be careful. This app is predatory

Landbwb

Great app

I’m not so sure about this.

Edit 3:

App is still frozen. I’d now like my money back as this has been a useless app.

DOUBLE EDIT: so apparently I’ve figured out how to completely crash the app now. I went through to clean data brokers, and apparently, I’ve done too many. The iOS app has now been rendered completely frozen, and I can’t actually

Do... anything when I try to open the app. This isn’t going in the right direction at all.

EDIT: so it seems like the service itself does work, as I have been able to have my data information removed from data brokers, but I had to go through the website to get things moving along with the removal request process. I’m thinking that it’s the app that is the main issue leading to customer service problems.

I will remain cautiously optimistic.

Most of you were charged for the monthly fee. I was charged for the yearly fee. Not the end of the world when it comes down to it, but it seems as if the communication of this app is extremely sub par.

I noticed that remove data broker process is still

continuing, with no notification of any information needed, or updates, which is disconcerting.

I paid the yearly fee to send the bank letter requesting fee waivers, and have not heard any information nor have I seen any update surrounding that process either.

I wonder if this is just a matter of patience, and I am ready to change my rating if that is the case, but this app hasn’t really given me any information, notification, or correspondence in regards to anything that I have done with the app.

I wonder if a change in communication from the company would be helpful for the majority of customers in this review page.

Great!!

Awesome app

👍

Very intriguing!!!

Read All the Reviews

It’s a scam.

beware

This is a scam

No way to quit

Beware - steals money

No response when I emailed customer service

Hi there, please allow up to 24 hours to receive a reply from [email protected]. We take great care in handling all customer support inquiries and respond well within a day. You can also always manage your account on the DoNotPay WebPortal. Thank you for your patience!

Where should we send your money?

Why would you force me to give you my banking information before I can even decide if I want to use the app? You are turning off so many people by doing this I understand there’s reasoning for a linked bank account if your pursuing legal action but I’m not. Neither is anyone else in your “Most Critical” reviews I’m not saying it’s a scam like others but if I have the option to not send my banking credentials to some third party service I didn’t vet yet I’m not going to(Even if that means deleting some random app I just downloaded that has a lot of potential). There is too much fraud nowadays and your helping set the trend of it being ok to enter your banking information everywhere. In an article you say you are trying to advocate for consumers if you want to do what’s in their best interest then why would you want them to have a third party service with their banking credentials. If they get breached then it is YOU who forced your users to login to their service to setup an account. Even in your TOS you say ”... transmission via the internet is not completely secure and DoNotPay cannot guarantee the security of Your information collected through Our Service”-Your Privacy Policy. But if you want to see what we have to offer enter your banking credentials you’ll probably be fine(For anyone else reading he did NOT say this it’s my impression of him and how he cares about our data). It seems you understand what can be done with the data but don’t care because your making money which I have no problem with we’re all on our grind I just prefer services I don’t have to provide my banking information for lol. The ironic part is I checked out your app because of the fake credit card numbers you give out but now I need an app to provide me with fake banking information to see what you have to offer isn’t that funny.

The 3 Stars is for the potential this app has.

Unrelated:

Why would you force your homepage to send me the apple store? If I’m heading there to find out more about the app(I can get into because I’m not entering any banking credentials into it)and you keep sending me to the App Store that’s quite silly maybe send people to an intermediary page where they can head to the App Store or the TOS.

Message for the Dev(s):

If you put out any sort of trial before forcing people to enter banking credentials I would love to check your out hit me with a response when that happens.

Message For everyone else:

If you don’t see a response that means you need to add your banking information to login. If you thought this review was helpful long press on the review and select helpful it will increase visibility for those that sort by helpful if enough people do it maybe we can get some some attention from the Dev

Can’t Dispute a Charge from the App Itself...

Can’t make this stuff up.

It requires a bank account to even access the main application. I provided one so I could poke around and determine if this would be something I might use, with the understanding that I’d receive a $3 charge if I ever used any of their services. Turns out that even exploring the services, without completing the process and/or submitting any kind of claim or dispute, is sufficient for them to charge. Let me say that again: They have charged me $3 to review the flow and features of the app, without actually initiating any legal action, etc.

You don’t want or need this application unless you already have an issue they explicitly say they’re equipped to handle. Even so, given this experience, I cannot, in good faith, recommend an app that makes you pay to look at what it offers. Absolutely absurd.

I hope you have better luck, and I hope they can improve this application. As of now, it’s merely an exercise in irony which would be at home in any number of modern tv shows — Silicon Valley comes to mind. I mean, think about it; the app is made for you to dispute these kinds of ridiculous charges. It would be funny if it wasn’t so infuriating. Especially since their options for help/to submit an issue consist of only the same chatbot you use for the other services, which, by the way, only allows you to select from a curated list of potential problems, and doesn’t have any options for “Issue not listed,” “Speak with a human,” etc.

I love the idea of this whole set up; giving power back to regular folks, taking on corporations, etc., and I’d absolutely be among the proponents of this service if it worked, but this is a case of “Who watches the Watchmen” if I’ve ever seen one.

Robe

BEWARE of this company as they will charge for not doing anything and NO CUSTOMER SUPPORT.

Best App Ever UPDATED (again)

UPDATE 04 MAR 2020:

The developer contacted me personally, refunded all my charges, and handled the situation very professionally. While I still agree with the fact that you should be able to unlink your bank account without having to message the developer, perhaps that is a feature yet to be implemented. As for the other negative reviews, I suggest you read carefully the terms and conditions. The marketing says that it does not charge unless they make money for you when discussing the disputes. Those complaining about it have taken it out of context. The $3.00/month subscription is required. This could be more transparent, I guess, and easier to understand, but keep in mind that you are dealing with a software engineer and not a wordsmith. This app isn't perfect, but I stand by my original review once again.

UPDATE 01 MAR 2020:

I decided to try the cancellation process because of some of the reviews, just to see. Turns out it is not possible to remove your bank account or cancel. You CAN "cancel your subscription", which it will assure you is cancelled and will assure you of no more future charges (I have a screenshot), buuuut it charged me anyway. Error reporting doesn't actually go through.

----

This will change your whole life. I never wait on hold anymore, it knows all the departments' direct phone numbers of every company i deal with, waits on hold for me, i can listen in on other people's calls who gave permission, and people can listen on mine, too, since i gave permission to record, and it tells you the current wait times, and this actually works.

there are dozens of other features that truly are equally useful, like automatically appealing any traffic tickets, filling out government/VA and DMV papers and scheduling appointments for me, etc.

THIS WILL CHANGE YOUR LIFE FOREVER

Cool

Love the app.

Not honest when not upfront

Deleted due to Dishonesty

I heard about the app long time ago, and agin recently when I saw the developer interviewed on a news interview so I thought I’d download and try.

I get to like the third step of set up and I’m blind sided by $24 yearly fee. WHAT THE WHAT?!?? Yea... a $3 monthly fee posed in terms as - a donation to “help keep the lights on.”

Call it what it is - BUT it’s a “subscription” plain and simple!! He even says you can “cancel” at any time. WHATEVER. That’s called a subscription where I come from!!

On initial setting up the app - it doesn’t even mention the fee - not until AFTER you’ve already entered your credit card or bank account info. Great - now he has that stored!!

So after already entering your card’s info there’s no way to really cancel the billing process, and I mean even in the set up process before you’re done. NO WAY!

During that process, in the app the developer only says you can cancel your subscription - “at any time.” So the developer is guaranteed at least one charge on your card. !! LAME!! So why not allow exiting the process before you finish set up?!!

In the app - you really can’t cancel the set up billing process. So I tried to quit the app and start over only to be brought back to the app’s page to submit my card for billing again with no other choice or option (AGAIN) so I forced quit and deleted the app.

If you want to tout honesty in an app, it’s services, what it “may” provide & do — then TRY to be upfront and honest FROM the beginning. Tell users in the App Store info straight off.

It cost $$ to use and developer is going to immediately charge you when doing the initial set up process.

Scam app

This apps is as bad as any scammer out there.

DoNotDownload

I originally installed this application in July of 2019, but I encountered some serious issues when I installed the application...

During the signup process, I linked a bank account - The application ‘hung’. I saw three dots on a white screen pulsing repeatedly. This went on for approximately five minutes.

Finally, I quit the app and then relaunched it. It showed that had linked to my bank account, then as I progressed through to the next screen(s), to learn more about the app/service there was a dialog window that said something about a $3.00 fee.. As I reached for the phone to move it closer, the message disappeared. I didn’t get to read it.

I then read the lengthy terms of service and didn’t see anything about a $3.00 fee. I immediately wrote the support address, but never received any response. Now I find that someone (This application is the only suspect) is deducting $3.00 per month from my bank account. The only service I can trace the withdrawals to is ‘Swift’ payment processing.

The only thing that corresponds with a $3.00 fee is the ‘DoNotPay’ app, which I never agreed to any recurring fee. I never saw anything in their terms of service regarding a recurring fee. I thought I would only get charged if I ‘recovered’ funds through their service.

I’ve reported the transactions as fraud with my bank, and now I have to change my bank account number in order to make sure it stops/ends.

I have written the support email address again, to ‘Cancel’ my account, but I don’t trust that they will honor my request because they never resounded to my email back in July, and I don’t trust a Robot Lawyer to honor my request. I also sent a twitter direct message to the CEO.

Let this be a warning to Apple users. DoNotDownload the DoNotPay app, unless you want to pay a $3.00 recurring fee. I never read anything about a $3.00 recurring fee on their website/the App Store or the terms of service. I guess I should have known better. Unfortunately there weren’t any such warnings when I signed up.

Brian

Great

Paywall

We need another app to donotpay the donotpay app. lol

Stopped working

San Francisco and U.K. only ? Useless....

good app

🥳

This is a total scam.

This is a total scam.

FRAUD

THIS APP IS A FRAUD! THEY ARE ONLY USING YOU TO TAKE YOUR $ AND YOU CAN NOT GET YOUR $3.00 BACK. THIS APP IS ILLEGAL IN CALIFORNIA AND APPLE IS SUBJECT TO A LAWSUIT FOR THIS BEHAVIOR AS AN ACCOMPLICE AND AS AN AIDER AND ABETTOR IN THIS FRAUDULENT SCHEME BY A BRITISH NATIONAL. TAKE THIS APP DOWN IMMEDIATELY. LET THIS MESSAGE SERVE AS NOTICE OF PENDING LEGAL ACTION.

Really useful but needs to evolve a bit.

My review is honest and I hope helpful.

The app is in its early stages. As with any app idea that catches on, through feedback and updates, the app will evolve into a better and better version.

This app does not give legal advice nor does it violate any laws because it doesn’t involve itself in personal legal affairs.

I mention this because a posted review I read, which frankly seems slanderous, indicated several times there will be lawsuits because it encourages people to not hire lawyers. That comment obviously written by someone who feels threatened by the thought of SELF HELP legal services.

Self Help is the key here.

If you have ever seen a tv ad for Legal Zoom , this app is a similar concept.

The app helps you assembled info already made public. We all know that it’s easy to miss out of class actions because info is often outdated or you simply did not know they existed.

It also helps to send demand letters with very general terminology and the app basically helps you help yourself. It is not trying to replace paying a lawyer. It encourages you to do some of the things that are simple legal steps that can help you preserve your rights.

Currently there are some issues that could be improved. I applaud the idea and effort. Hopefully the bad review will scroll off soon, because it was meant only to harm this app and is untrue.

It’s also FREE that is awesome.

A useful and intuitive app

Here is my feedback on the application. Overall, it is a fantastic idea that allows the user to basically redeem a lot of cash back whether it be medicines or fast food. I’ve seen a lot of debates over whether this app truly is a robot lawyer since its primary service is the ability to sue anyone (talk about an advance in technology). I want to reiterate what I’ve seen in previous review — “This app does not give legal advice nor does it violate any laws because it doesn’t involve itself in personal legal affairs”.The overall mission for the application is to ultimately make the law free for anyone to use, and it’s started by finding easy cases to repeal to help you save money. While straightforward, these are also the things that annoy us the most on the daily — such as making appointments with the DMV or worrying about what our employers see on social media. Now, this product is free and of course there will be bugs which I get many of you have complained about. But I’ve been using this a lot to save on fast food and Uber/Lyft since I tend to eat out a lot, which comes with living in a city. These have all worked perfectly for me, and I encourage you all to try it out.

At the end of the day, it’s still FREE!

Privacy

I don’t think people understand how much of our privacy has eroded under the past decade - from commercial enterprises to our government - there’s nothing stopping these individuals and organizations from taking our data and using it for their own financial and personal needs. Just look up the multitude of organizatinos that have been created just to take our information and breach our privacy. Thank god for the next generation of smart, young minds that have created apps to fight against this. Yes, there are a variety of useful things that you can do with this app, but one thing that people have been glossing over is the PRIVACY ASPECT! Really, truly. Use this feature/service to fight against the corporations trying to steal our information!

Lifesaver

This app is forreal letting me and my family apply for visas as well as a green card. Truly astounding. Honestly, i did not think an app could help us with legal issues such as a complicated one like this, but it’s crazy how tech has advanced within the past decade. We’re literally saving so much money because we’re not going through a lawyer, and it’s so beneficial for people who are lower-income and can't provide the funds for things that are out of our financial range. Thank you so much, donotpay. You guys are forreal changing lives, please keep doing what you’re doing. We need more people like you guys in the world, who are actually providing services that people need, for FREE. you guys are great! All those 1 star reviews are either from people who feel threatened by this tech or just don’t understand it. Smh let’s progress on instead of focusing on our archaic ways.

Omg

The

SCAM

Do not download

We'd like to hear about your experience! Please email us at [email protected] if we can assist you or if you would like to offer feedback directly to the team.

DONOTBUY

THIS APP INCLUDES A YEARLY SUBSCRIPTION IF YOU ALREADY PURCHASE THE REGULAR ONE BUT WITHOUT TELLING YOU HOW MUCH IT IS IT CHARGES YOUR ACCOUNT DO NOT BUY

B S

B S company Very BIG SH***

Scam

Scam

Terrible no idea what the hype is all about-never got a response on 1/2 dozen issues

They took payment & didn’t do anything or send email correspondence as they said they would. I sent 1/2 dozen requests between data breaches they supposedly specialize in and were all over the internet for regarding Equifax and customers being awarded money’s for the breach. I sent 3 emails to support to inquire what happened and no responses from do not pay. I had sent other cancellations of subscriptions, reporting agencies with complaints filed with the FTC and other federal agencies and not one response or a single email back after their automatic response said I would receive an email on each item within a few hours. NOTHING. “If it sounds to good to be true it probably is”, remember that saying? Just saying! It’s a total scam-not to

Mention it wants your account information before you can send anything about any issue.

Overall - a well thought out application

This is my honest review on the application -- I tried it out initially and just like everyone else's experience, it was rife with bugs. At first I was going to give it 1 stars since it promised so much but did not deliver. However! This past update has completely changed my mind!! The bug fixes have fixed everything that I wanted such as the free uber rides as well as the sue anyone feature. Check it out if you haven't already!! josh browder is doing some amazing work. Great product idea and I will continue using the application!!!

David- Retired Lawyer

As someone with industry experience, I wanted to hate this app since it basically has taken over my previous role. I've been retired for about 20 years now, but it's safe to say I am completely blown away by the progress technology has made. It's hard to hate this app when it delivers just exactly what it is supposed to do (and well)! I love seeing how everything has changed with AI and smartphone technology and it seems to be only going up from here. What a great used of modern technology. This is what it should be doing instead of those evil corporations taking all my money!

Honest opinion

Great interface - incredibly easy and simple to use. You guys can probably brush it up a little bit, to make it look a little more sleek and nice, but at the end of the day, it gets the job done. Very simple to use and the ease of access, especially to individuals who are lower income - which is good because we are now giving power to individuals who would usually not have it. Great idea, good execution. Will be looking forward to the direction of where this will go.

Saving Money of Lyft

I usually don’t really pay attention on where my Lyft drivers are driving, so long as I get to my destination. My homie put me on this app and it helped me realize that I could be saving so much money. It reviews all the ride receipts that I have and figures out how much money that I was wasting! I was able to get a percentage of my rides back and I saved a lot of money, considering they charge per minute and every time they take a detour, I’m charged more.

Free money

Honestly this is free money!!! You literally can not lose anything by trying this app out, you can only gain. The money this app has saved me off late refunds and little things that have costed me money. Refunding through this app is easy and through the new update, you can sue anyone with the tap of a button.I got my money back thinking that I lost it. So you can only gain from this, I promise you that you will not lose any money trying this app out. It benefited me, so I want it to benefit you!

CRAZY!!!

Honestly I didn’t think any app on the store would help me do anything other than waste my time, but I was definitely wrong! This app has helped me to not only save money, but has become a very great an important routine in my everyday life. If you don’t have this, get it and catch up! I have been wasting my time with pointless companies long refund processes but through this app, it made everything way easier.

Try it

Touch of a finger

It literally takes a few touches of your fingers to help you fight your case and earn your money back. I literally was ticketed for parking in a 30 minute parking spot but I was not even parked there for 30 minutes. This app through the “sue anyone” feature really helped me fight my case and prevented me from paying the fine. You have to be the laziest person alive to not try this app. Download it, try it, and get your money back.

Suing feature

So i haven’t used this feature yet, but I recommended it to my friend after reading an article on it from vice, and my friend has said nothing but great things! I got to see the entire process happen right in frnt of me since all he needed was to use his phone and the app. Literally all you have to do is put in some information and it forumlates everything for you! Really crazy how far tech and AI has become for something like this to be possible. It creates a demand letter, strategies, and documents all necessary for court!! Useful and will always be ijn the back of my mind

Saving money

Who doesn’t love saving money? I’ve used around 3of the different features and i can tell that each feature is either designed to make your life easier, save you money, or save you time. Smart idea putting all of them into 1 single app. Pretty much use this app either once a day or once every two days bc of the money saving options. I wish that sometimes it won’t lag on me, but overall pretty good and reminds me of the days when I used to chat to cleverbot. Now it’s AI that actually helps my life instead of saves me from boredom

Money gang

Saved around 75 dollars from the bank fee refunds. Simple and easy to use interface. Just click a few buttons, put your info in, and everything’s pretty much done. All you have to do is wait a couple days and check back to see if you got your money back. Very simple process for something so complex. Gotta give a hand out to the developers and the people who made this idea.

Hey I’m Rolling Ray

I was hoping this app would work.. But i still gave it 5 stars because your idea for this app is epic! Also imma come back in a few days to see if things are working great. But I’m here for this app. I’m sure once it’s working properly I promise you, You’re gonna get tons of donations your way from our lawsuits.! So believe me you’re doing great

Honest Opinion

Clean, intuitive UI that is not only straightforward but efficient. I've been using this product avidly throughout the past two weeks and it's opened my eyes as to how much time I was previously wasting simply calling the DMV or worried about my bank fees when now this application takes care of everything for me. Great concept and I highly recommend trying this out.

Uber problems solved!

I don’t know about you, but I had no idea that companies such as Uber and Lyft charge by the minute instead of the preset route, and whenever they take a wrong turn, it just adds to the charge!! With this app, they take away those extra fees and make sure you don’t pay more than you need to!

Surprised

I downloaded this app because my friend told me about it but I didn’t think it would do anything for me, especially save me money. Boy was I wrong with this app I’ve been realizing how much money I’ve been losing out on, this one caught me by surprise but I’m not complaining. I’ve saved the most money by using the fee refunds which helped me with bank fee refunds as well as the uber/lyft refunds.

I got them refunds!!

Omg thought it was too good to be true, but I actually got money back from the ridesharing refund feature. They take a look at your past history for Uber and Lyft and will fight Uber and Lyft for ur money back!! Like those time when ur shady driver takes a wrong turn and thinks you’re not looking smh. Now I get my money back from all those wrong turn! Thank you guys :)

Potential

This app has so much potential and could be improved so much but it is already a work of art. This just needs the final touches to make it the best app ever made. This may be an overstatement but this app has changed the way I look at money. I no longer look at money as something I use to buy things, I look at it as valuable paper that benefits my life. The UI is super efficient and effective. Get this app ASAP!!!

Cheaper Medication

Medicine from pharmacies is expensive, sometimes ridiculously so. This is because big corporations acquire them for cheap, and then jack the prices up, since they know people have to buy them, as there aren’t really that many accessible alternatives. With DoNotPay, I get up to 80% off the marked price, making buying prescription medication much more affordable

Love this app...I share it with everyone!!

Everyone I meet will be learning about this app! Already have shared it with several. However, I can’t seem to print the letters that were created in the sue anyone category. Despite having a linked account. Figured I would reinstall the app and hopefully this will work. Otherwise, refreshing to see apps like this.

bank fees?

My bank fees from Chase that totaled around 120 dollars was all sent back to me. 1 2 0 dollars!!! I really needed that money to pay for parts of my car damages, so this was literally a life-saver. I was having a mental breakdown trying to pay for all these fees and extenuating circumstances surrounding my car, but donotpay really pulled through and came in clutch. I don’t usually give money to companies, but an exception was made this time

I love this!

I love the fact that you’re trying to give the power back to the individuals, to the people who might not be able to afford it or don’t have the time and resources to do anything when they’re screwed over. We need more revolutionary ideas such as this one. The “sue anyone” feature and this apps ideas will be incredibly big in around 2 years.

Secure the bag

I guess I usually am not the most responsible spender so I'm unfortunately always paying fees to my bank and trying to convince them that it won't happen again Lol. Anyways, what I wanted to say is that this app helps you with all that so you don't really have to stay on the phone with them anymore.

This tech is unreal

You can actually see the progress of them doing the work for you its crayy. Plus, there are so many features that you can repeatedly use. I'm talking about every time you take a Uber you can run the application to check whether or not you can save money. Super key!!

Sue anyone lol

You can literally sue anyone LOL i’m dead. I tried sueing my landlord with this app because he kept my deposit and it actually worked. I’m shooketh - i just inputted my information and the person i was trying to sue and it created the documents i needed in literally 20 seconds. 5 days later, my landlord gave me my deposit back. THANK YOUUUU!!

Spectacular like fireworks

Do you like watching fireworks because with this app and the money you will be saving, you will be seeing fireworks everywhere you go. This is an untapped market with so much more potential than it already has. You need this app before you miss out on the fireworks…

Big Bank take Little Bank

These are song lyrics by YG, and DoNotPay has saved me from paying this parking ticket at school worth almost $300, with the money I saved I bought YG concert tickets. This was the best thing that could’ve happened to me and the best part about it, is that it is FREEEEEE!!!! Do not hesitate when it comes to this app.

What is stopping you?

This app is free, easy to use, and more efficient than anything else. There is nothing stopping you from downloading this app but yourself. They have hella free features like getting free food and getting money back from uber and lyft. Literally free money lol. This app helps you with late refunds and prett much gives you free uber rides.

Ticketed but not fined

I was ticketed for parking in an hour only parking, the fine was well above $200 but through this app it has helped me get rid of the fine through special programming through the app. I saved $200 and was able to spend it on useful stuff for my family. Thanks DoNotPay!!!

Banks are not your friend

Title says it all. Literally banks are only here to take your money with all these shady fees that they hold. Just look at what happened with Wells Fargo and the controversy surrounding their accounts smh. They charged me overcharge fees but I was able to get them refunded back to me. Thank god too cause I don’t wanna give the bank more money smh

Got my money back

My landlord gave me my money back lol. Finally. Took me only a week after downloading this app when he wouldn’t respond to me for months! Being a college student with not much money, i didn’t think i could do anything, but this actually helped. Thanks guys, will definitely tip you when i make some money! ❤

They have fraud protection!

They instantly reverse fraudulent purchases and I received a full refund from my bank! I love this feature because anyone who’s experienced fraudulent purchases knows how annoying and stressful it is. Now, i click a few buttons and put some info in and I’m good to go!

Really helpful!

I like this app because it lets me secure my social media so I don't have to worry about anything. I’m applying to college soon so it’s helpful knowing only those I want to have access to my data have access. Also I can’t drive yet so the Uber and Lyft refunds are super helpful.

Pretty cool app!

I signed up for the flight price protection thing and got $34 refunded back to me! I was confused at first since I signed up a while ago and forgot about it but saw the refund on my credit card statement. Definitely a cool thing to have. Will be trying out the other parts of the app soon!

Parking Tickets

I had parked up on a curb near downtown LA and I forgot to read the signs. I was trying to repeal my ticket, but I didn’t really know how. However, I heard about this app and it helped me repeal the ticket with just a couple of questions. It was hella easy and I’m glad it could help me get out of paying 100 bucks.

No more DMV Wait

Everyone freaking hates waiting at the DMV! I needed to register my car as soon as possible, and I didn’t have time to wait. I downloaded the app and it got me an appointment within 3 days. It feels like I don’t have to wait for anything anymore. Highly recommend trying the app out!

Little to no work

I literally opened the app for a few minutes after I didn’t receive my refund after a few weeks. This app literally helped me get my refund right away and I have never felt so complete in my life. I highly recommend this app for everyone!

Easy money

Honestly the title says it all lol. Usually i would not post a review because i’m kind of lazy and don’t feel the need to, but honestly an app that saved me and actually got me back over 165 dollars needs to be reviewed. Thank you guys for creating this app, i really needed the money so you guys did a great job 🙂

I got 2 tacos

I used the free food option and scanned my jack in the box receipt and I was able to get 2 free tacos in pretty much an instant. Even tho the tacos are only like a dollar and 40 cents, the fact that I saved that time and money is pretty great. Looking forward for more tacos

Free Food

My meals usually consist of fast food meals since I’m always in a rush and I’m trying to keep things cheap. I get those receipts for free food, but I don’t have the time or patience to fill out those surveys, but with DoNotPay, they were automatically filled out, and I could redeem those deals instantly!

Now Requires connect to my Bank Acct?

Had not used for awhile and see the app now requires a link to my bank account to even use it? What the heck? Why? It is obvious the benefit to the developer and/or "approved 3rd parties", data collection, but what is the benefit to me from this linkage? I'm more than capable to handle by banking myself and find it safer to do so.

Was a major fan of this app and had shared with most everyone I knew. Was an outstanding concept and extremely useful but now will no longer use nor recommend!

losing money every month

I didn’t realize how much money i was spending each month from subscriptions. I looked into my finances and realized there was so many things i could be saving on. I got my LA times and gym membership cancelled! That’s over 300 dollars a year, pretty useful!

Nice concept but buggy and broken

Love the concept and with some updates and tweaks here and there I can see this gaining a strong user base BUT for now the app crashes upon opening or going to a different section, won’t pull up the terms of conditions page, and this is random. Works sometimes. Also just feels scammy lol. I do wish the topics were more organized... free food just got tossed in. I’m interested to see how this app moves forward.

So many bugs!

I can connect my bank, but that’s where it ends. There’s no option after that. I can’t disconnect my bank and start over. I had the app crash while it was connecting so that’s where I’m stuck. The buttons don’t seem to work, either. I think if the app wasn’t so buggy it would be fine. I’m not saying it’s bad, but it’s just buggy.

Yummy in my tummy

I honestly love fast food. I was super sad when they got rid of the SuperSize option at Mcdonalds, so that should tell you how long I have been around. Great use of technology and now I can finally get the meals I wanted without having to spend a dime!

Caught me by surprise

I downloaded this app with skepticism, but the more I use it, the more it proves me wrong with my doubts, Giving me my money back and other benefits that this app gives me is such a luxury. If you do not have this app, you are definitely missing out.

Privacy..

We’ve all heard about companies like Facebook and Google who take our personal information and uses them for their statistics and such. Donotpay secures all of my accounts to make sure Big Corporations can’t sell my data anymore.

Personal Lawyer

Think of this app as your personal lawyer, it will get you the justice you deserve as well as the money you are owed with the touch of your finger tips. Any company, any business, or any person, they will get you the justice you deserve. Get this app now!

Credit Fix

Normally, I have a pretty good credit score, but recently it’s been getting worse for some reason. I learned about DoNotPay, and it automatically detected errors in my score to fix it, and got me back on track!

Somethings work great

I have used some functions of this app successfully. However the main driving reason I got it was to sue an old lease holder.

BE AWARE

The sue anyone function does not work as advertised. It successfully creates the demand letter and instigates a 7 day count down. The advertised functions after that don’t work at all. It is supposed to help with filing court paperwork and give scripts and advice to follow in court but none of that works. When I try to progress the case it just repeatedly wants to send an email with no attachment.

I have reached out support twice and heard nothing and even started the process over hoping for different results but no luck.

This app still needs development. Sue Anyone function in particular.

No more tickets!!!

Parking tickets are so wack lol. They purposefully make it confusing so they can fine you, especially in LA. I’ve gotten 3 tickets in the past 2 months, but thank god i found this app last week. Incredibly straightforward and easy to use! Keep up the good work guys!

Charged me without warning

First, I tried using the app and it took over a week for it to “get back to me” on creating a document.

Second, it randomly charged me $3 without warning. This is supposed to be a free app. It kept asking for my bank details, so I figured I’d do it to see what happens so I can let y’all know. Well, this is what happened. I’m contacting Apple, getting a refund, and reporting this app.

If you want to charge consumers to use your app, go through the proper channels and ApplePay. Criminal.

Hi there, please email [email protected] so that we can make it right

Buggy

Has a lot of potential- but for the time being, it is way to buggy. The app crashes after attempting to open different features and lacks a dashboard to see what accounts you have linked. Instead, it makes you attempt to login again only to say it’s already linked. I’m hopeful that the devs work out the problems!

Nice concept, but completely in accessible to the blind on this platform.

I installed the app and opened it. What was presented to me was a simple tag line “your money is yours” and no visible content to the screen reader on my iPhone. None of the 3 pages provided anything but a blank scroll area. Thus, this application is *NOT* accessible to any blind person at all. Nice concept, but epic fail for effort. Take it back to the drawing board and work out the accessibility issues before actually releasing it.

So many features!

I downloaded this app mainly for the legal service feature, and was surprised to find out that there are so many other genius features, like dmv and bank one.

Al!!!!!

I made an appointment with the DMV using their bot. Thats fr crazy when I used to have to spend up to 30 minutes just figuring out how to get to the appointment page. Plus the DMV moves hella slow but now it just finds me the best opening near me!

Easy money for the ride!

I linked the app with my uber ride and it saved me a couple of bucks from my past rides! It corrected 6 rides with incorrect fares. Definitely going to be using it from now on

Those receipts pay off...

I personally never do the surveys on receipts from fast food restaurants because it’s too much work, but with this app it scans them, automatically fills them out, and then gets me the coupon!!!

American DREAM

This app is honestly created to help you not hurt you. They created this app so you can fight for yourself rather than paying all that money so someone else can fight your battles. This dream of saving your money, is the AMERICAN DREAM to some. Will this app fulfil your American Dream???

Worldwide

I am actually surprised that this app has not gone viral, this is something the whole city, country, and world needs. This is the future and if you do not hop on the app now, you may never get to experience it later.

Visas

I had this problem trying to acquire my visa where it took forever to get, not to mention all the money I had to spend. Thanks to Donotpay, I learned that they look at your eligibility and fill out all the necessary paperwork for free!

Lost license

I lost my drivers license but I was able to get an appointment done fast af through their dmv feature! Instead of waiting for forever, I had to only wait for super little! Luv it, I’m really impatient so things that save me time I am so grateful for lol

Love the concept!

I feel like I can’t check every feature out fast enough! I’m grateful for this apps potential.

But there are many bugs.

1- when I go to bank refunds, and hit connect my bank, it goes to the loading robot screen, then a blank page where I can only hit the back aarow.

2- when I go to connect my Lyft/Uber app it crashes entirely.

Please fix!

And thank you again for creating this app!!!

You’ve taken what’s okay about Trim and Credit Karma and combined them into a whole other monster for consumer protection.

Great idea

...but without more information on how it works I'm not about to link my account info and hope for the best.

Especially when the terms of service disclaim liability and hold the user responsible if the app screws up. At least there's no mandatory arbitration in the terms of service! For that reason and the great concept and design, I say 2 stars rather than 1 star.

Money saver!!

yoooo this is actually a dope product. I eat out a lot since I work a night shift and i've been able to save so much money since using this just constantly redeeming fast food.

Great idea, well executed

This is a really unique concept. Love to see what you guys are doing in terms of making a platform for many different consumer needs. Will definitely keep track of this one.

Helped me Make my acounts private!

Woah check out their privacy one. It literally secures everything without you having to do anything. You can also watch the whole process! AI!

Saved my money!

Everytime I get a food receipt, I always just ignore it and throw it away cause I’m lowkey lazy. LOL but the app is dope because it does the surveys for me and that means free food!! I highly recommend it to anyone thats trying to save money and finesse the system.

Free Food

I went to Jack in the Box and I was trying to get some free tacos. I heard about the app and I figured I would try it out since I was too lazy to do the actual survey. It’s pretty dope! I didn’t have to do anything, but scan and get my free tacos.

McDonalds Stickers

As a college kid on a college budget I really appreciate free food, I hate collecting all those McDonalds stickers however - say no more, this app allowed me to skip the collection - just scan and get food: straight to the yummy part

Phone network

This app allowed me to get unlimited talk and texting, with 4G LTE and 1GB monthly data for one payment of $999, and I never have to worry about paying my cell phone bill again!

Not very helpful

So, I wanted help suing my roommate that won’t pay her rent. The sue button isn’t very helpful since it only created a demand letter. You have to wait 6 days to move further in the process and I did so. When I came back.. it was pretty much pointless to use this app. It didn’t work for my credit report. Didn’t work for my fast food, basically, none of it had worked for me.

Amazing way to fight the man, and anyone else

This is a great example of how A.I. can really help individual citizens and consumers instead of large corporations. Corporations may need to rethink behavior as apps like this help people scale the hurdles thrown I the path of justice.

Cant sue someone

Thank you for fixing the address lookup. However, When I try to sue someone and it asks for the amount I want to sure for, there is a slider. And I an unable to select the exact amount I want to sure for. I would love to be able to tap on the amount and type in the exact amount.

Saves so much time...

Wow really nice graphics and design. I really like the carousel of products that you can pick from. I used this app to make an appointment with the DMV and it was SO easy!

Never knew I had all these fees!

Y’all should definitely check this out. Ton of fees being charged by corporations we aren’t even aware of. Thanks!

Saved my Life !

Long story short my landlord has been withholding my security deposit. That demand letter really got the work done because he turned it right back. Thanks Donotpay

Ai!

The robot spins as the algos run genius. No but really, the DMV one is super cool. They will actually call the DMV for you on your behalf so you don't have to waste your time dealing with all those annoying phone bots.

UBEReats Discount

I got $5 dollars off my next delivery with Uber eats after my order was 30 minutes late- I didn’t mind but hey $5 is $5 and I use the app a lot, so nice to have a little discount occasionally.

Lyft Cancellation

Got reimbursed to my actual bank account after my Lyft cancelled on me- they tried to say “we will give you credit”, but screw that, I wanted my money back, this app helped me get that.

free food

I got some free Carl’s Jr and jack in the box from the free fast food service. Now when i go out to eat at like 3 am, i get to save a couple dollars each time. Thanks! The only downside is im eating more fast food LOL

Request bank account info before proving worthwhile

I was a big fan of DNP in the prior release. Yet the new update which asks you immediately for bank account information is a huge turn off, especially if you’re a new user and haven’t tried the product yet to see if it’s good. I get their need to use data, but hard pass on acquiring it at the onset of usage.

Spectacular

I wanted to be the first person to review this app. I love the ingenuity of Joshua Browder and wanted to be the first to congratulate him on his efforts. This is poised to revolutionize access to justice and improved financial success. Well done, Joshua.

Very useful app

App has a few bugs but overall very useful. I got a DMV appointment without having to actually call them and also see all the ridiculous fees that my bank had charged me!

Buggy

After first opening the app it asks for my phone number. After typing it in, it gives me an error, says to print it (with no option to view or print), and doesnt continue.

Very buggy, but has potential.

A Moneysaver

This is the new wave: I basically got so much money back that I didn't know about. I’m practically joining in on a class action myself

DO NOT DOWNLOAD - Sketchy - too early and not what it says

If it sounds too good to be true.......🙁

First 2 options I tried did not work or page went blank. Using a iPhone 8 and would take my information then do absolutely nothing...

Wait until it’s out of testing stage. I am deleting but they still have my info and what they accessed from my camera. DO NOT DOWNLOAD at this stage...wait.

big come up

whoever made this app is a godsend. i'm able to save so much time since i don't have to manually call the DMV anymore.

26?!

I know $26 doesn’t sound like a whole lot for a ticket, but come on, parking in a neighborhood overnight isn’t obstructing anyone! With Donotpay, I received an appeal and managed to get out of it for free!

Skip the Bs Survey!

I had like 4 of those Panda Express Receipts with “Do this Survey and get a free Entree” and I found out just by scanning it I could skip doing the survey and get free food- deeeellllliccccoooouuuussss.

fake wireless headphones

My ebay order was suppose to ship me bluetooth wireless headphones, to my surprise I got normal ones with the wires clipped; this app helped me get my money back.

If you don’t have a bank account at a major bank, don’t bother.

This app used to let you use its features without giving it your account information at a major bank but now you can’t do anything unless you bank at Chase or wherever. Credit unions, don’t bother.

DoNotPay Ratings and Reviews

YAY I'M OUT OF THE CORNER!!!!

No.

There finally is some Hope out there!

So far, so good!

You can’t remove or delete

Developer Response ,

ADDITIONAL COSTS FOR CERTAIN SERVICES!!!

Awesome app!

Would be great if actually worked.

Preys on the innocent that it’s suppose to protect

Scam scam scam scam scam

Developer Response ,

Money saver!!

Not worth it any more

Do not pay for DoNotPay!

DO NOT USE!

Customer service app that lacks good customer service itself!

No way to log into old account, keep being charged for a subscription.

Hoped for better

Developer Response ,

App price before downloading should show $36- not “free” on the App Store

Developer Response ,

CAN’T cancel account/subscription and no way to contact them

Disappointed

Let’s see what she can do!! For now though!

Developer Response ,

Saved me hundreds

Dont pay for this

Developer Response ,

Maybe it works , just not for me.

Warning

NOPE!

Google This Company

Developer Response ,

Misleading marketing

This app feels like a scam itself

Cannot Remove Payment Option After Cancelling Subscription

it worked!?!

The Robin Hood of the Internet

Was silently charged for their subscription

Trash Interface

Locked into a useless service

An Ironic Name, If You Aren’t Expecting It

I’m not sure what I’m paying for

Would not recommend to anyone

V. Vicentic

Developer Response ,

Terrible!!! Do not download!!!

Robinhood GME lawsuit

Developer Response ,

5 stars is just for attention

Don’t sign up unless you want to pay

What an awesome and useful app

Misleading

Scam! Claims to be free but isn’t

Great customer service!

Developer Response ,

LIARS!

DO NOT TRY Should Be The Name

Do not download!

Saving

Stay away from this app

Scammy and poor service

App Store Should Say DoNotPay App is $2.99

BEWARE SCAM!!!!!!

Developer Response ,

Full on predatory app

SCAM App with a Paywall

Developer Response ,

Sounds Better Than It Is

This app is just as scummy as the big corporations they go after

Developer Response ,

It looks like scam, it function like scam IT IS A SCAM

Great idea - bad execution

Developer Response ,

Attempting to delete account

Scam

Unauthorized Charge on my bank by this app!!!

STAY AWAY